topic Re: AGOL maps not showing in Collector App in ArcGIS Collector Questions

AGOL maps not showing in Collector App

KenMcDonald — Fri, 11 Oct 2013 20:29:04 GMT

Okay, so I have spent the last few days trying to figure out why the Collector App, will not load any of the maps that are stored in
AGOL. I have confirmed that all the files are created correctly as per every piece of documentation posted on the entire internet.

Therefore I have come the conclusion that the App is buggy in some form. YES, I'm using a Point only, editable feature service and
they all worked a few months back when I first tested the Collector App.

There are a few posts on this forum that refer to my conclusion because they have resorted to either re installing the App,
changing account passwords and/or changing ownership to the feature service.

I also administer another AGOL account in which they are using the Collector App without a problem. Nothing has been added, changed or manipulated for at least 5 months. I created the editable point feature services the same way I do currently. In other words, I have not done anything to this particular account, and the Collector App works fine.

So...I now ask, is it possible that someone can give me a step by step fix for the real issue or even a conformation of the issue and
a fix is in the works?

Any help would be greatly appreciated!

Ken McDonald

Re: AGOL maps not showing in Collector App

RussRoberts — Fri, 11 Oct 2013 21:34:51 GMT

Can you resave the maps and see if they are loaded in the app?

Thanks
Russ

Re: AGOL maps not showing in Collector App

KenMcDonald — Mon, 14 Oct 2013 13:17:17 GMT

Can you resave the maps and see if they are loaded in the app?

Thanks
Russ

Hi Russ, thanks for checking in. Yes I have tried re-saving and totally recreating the some maps from scratch. None of them will show. I also followed, step by step, a walk through from the Resource Center, called Community Art and it would not show.

Ken McDonald

Re: AGOL maps not showing in Collector App

RussRoberts — Mon, 14 Oct 2013 16:43:34 GMT

Can you share one of the maps that are not displaying in your org?

Thanks
Russ

Re: AGOL maps not showing in Collector App

KenMcDonald — Mon, 14 Oct 2013 17:24:22 GMT

Can you share one of the maps that are not displaying in your org?

Thanks
Russ

Hi Russ, Yes I can share a couple of them for you to view. Do you want me to make them public? You can email me at kmcdonald@nssurveys.com and let me know what you need.

Thanks for your help!

Ken McDonald

Re: AGOL maps not showing in Collector App

ChrisBruce — Thu, 14 Nov 2013 14:32:00 GMT

I'm also interested in hearing about any potential solutions because I seem to be having the same problem. Though in my case I'm just trying to get started with Collector. I published a feature service, created a web map in AGOL, made it editable and shared it with my organization but yet when I open Collector I get a message that says "You don't have any maps for use with Collector." Thanks for any insight.

Also, Ken would you mind posting the link to the Community Art walk through you mentioned? I just tried searching and couldn't find it but maybe it would be helpful for me since I'm just getting started.

Re: AGOL maps not showing in Collector App

RussRoberts — Thu, 14 Nov 2013 14:38:14 GMT

Are you using the iOS or Android version of the app? Can you invite mobile_org into a group with the map you are seeing the issue with and I can see if it has all of the Collector properties?

Thanks
Russ

Re: AGOL maps not showing in Collector App

KenMcDonald — Thu, 14 Nov 2013 14:59:46 GMT

I'm also interested in hearing about any potential solutions because I seem to be having the same problem. Though in my case I'm just trying to get started with Collector. I published a feature service, created a web map in AGOL, made it editable and shared it with my organization but yet when I open Collector I get a message that says "You don't have any maps for use with Collector." Thanks for any insight.

Also, Ken would you mind posting the link to the Community Art walk through you mentioned? I just tried searching and couldn't find it but maybe it would be helpful for me since I'm just getting started.

Here is the link your requesting that I used: http://www.esri.com/esri-news/arcuser/summer-2013/create-your-own-collector-map

Yes, I was able to get my problem solved with the help of Russ Roberts from the Forum. Basically, while using explorer.arcgis.com to build and save my maps, it was not creating a flag for the Collector app to pick it up. So I had to reopen each of my maps in the arcgis.com program instead and re-save it. I did not have to touch the "Editable point feature classes". Polylines and Polygons now also work with the latest update. I hope this helps your situation.

Ken McDonald

Re: AGOL maps not showing in Collector App

ChrisBruce — Thu, 14 Nov 2013 16:27:16 GMT

Thanks Russ and Ken. I'm not even sure what I did but I have it working now. Initially I hadn't made the map editable and at first when I corrected that it wasn't showing up in Collector but now it is. Maybe it just took a little while to update.

Re: AGOL maps not showing in Collector App

YasserNooralden — Sat, 21 Dec 2013 17:52:53 GMT

Thanks all,

i have the same problem in the collector app, i am using the trail version, is this cause the problem that always i'm getting the message "you don't have any map for use with the collector"?

your help is highly appreciated!!

Re: AGOL maps not showing in Collector App

RussRoberts — Tue, 24 Dec 2013 01:37:40 GMT

Make sure your maps have an editable feature service. This feature service can be hosted in ArcGIS Online or coming from an ArcGIS Server. Then you can log back into the app or refresh the map gallery in the app.

Russ

Re: AGOL maps not showing in Collector App

FrankRoberts — Thu, 20 Feb 2014 21:50:51 GMT

Make sure your maps have an editable feature service. This feature service can be hosted in ArcGIS Online or coming from an ArcGIS Server. Then you can log back into the app or refresh the map gallery in the app.

Russ

So collector app only loads maps with editable layer?

Re: AGOL maps not showing in Collector App

RussRoberts — Sun, 23 Feb 2014 12:04:38 GMT

Yup it only shows maps with editable feature services which could be used for data collection or editing.

Re: AGOL maps not showing in Collector App

CassidyKillian — Thu, 06 Mar 2014 13:30:04 GMT

Russ,
I am having similar problems as well. I am trying to load an editable feature service from arcgis server shared with my organization online. I get the following error when the collector map opens: "Layer Not Loaded Unable to load layer "Layer Name" from "server name". A server with the specified hostname could not be found."

It is my understanding that this is because the service is coming from a secure server. Can you point me to any documentation on the best way to expose this service so we can view it on mobile devices in the field?

Re: AGOL maps not showing in Collector App

RussRoberts — Thu, 06 Mar 2014 15:19:21 GMT

You could use a VPN app like junos pulse on your device and vpn into your network and see if you can hit the services then. I would talk to your IT department to see if they have any recommended VPN apps for your devices that can help you access your network and allow the layers to load.

Russ

Re: AGOL maps not showing in Collector App

FelipeAvila — Mon, 17 Mar 2014 13:44:27 GMT

I've been having similar problems. Just to clarify, is there a difference between a feature service and a zipped shapefile that was uploaded.
I zipped a shapefile, uploaded to my map, made it editable, saved the layer to my organization, shared the layer with the organization, saved the map and shared it. I'm still not seeing the map in collector.

A few posts back I saw something that mentioned creating a flag so collector knows to open the map. Is there something I need to check off and if so can you point me to it.
Thanks for any help

Re: AGOL maps not showing in Collector App

RussRoberts — Mon, 17 Mar 2014 15:09:51 GMT

The Collector app does not support editing with shapefiles that are added to the map and are only editable in AGOL. If you take that shapefile and add it through My Content > Add Item and publish it as a service and check that editing capabilities are enabled on that hosted service. Once you have that hosted service you can add it to a web map, save it and it will show up in the Collector.

Cheers
Russ

Re: AGOL maps not showing in Collector App

NilsRatnaweera — Tue, 24 Mar 2015 22:03:57 GMT

Hey Russ

Almost exactly one year later, I'm experiancing the same problem. I have a map application with a host feature service that is editable for my AGOL group.

I was able to view and edit it with the Collector App, but when by mistake I removed the editing capabilities and later readded them to the hosted feature layer, the map disapeared permenantly from the app. Any ideas for solutions?

EDIT: It seems there ws n issue with concerning the rights on the hosted feature layers. Some layers were open to everybody, others were only for a certain group. I've recreted the app and now it works!

Re: AGOL maps not showing in Collector App

JuanPeralta1 — Wed, 21 Oct 2015 10:47:52 GMT

I was experiencing the same problem.

I think If you add a Hosted Feature Layer (with no editing capabilities) to a WebMap and then make it editable it will never be available from Collector (no matter whether it is editable or not). First you have to make the layer editable, and then add it to the WebMap, from that moment it will be available in Collector. At least it worked for me.

Re: AGOL maps not showing in Collector App

MiaogengZhang — Thu, 22 Oct 2015 02:41:49 GMT

Juan,

If you add a Hosted Feature Layer (with no editing capabilities) to a WebMap and then make it editable, you need to re-save the webmap again to recognize the change of Hosted feature layer.

-Miaogeng