topic Off Line Maps no longer available? in ArcGIS Collector Questions

Off Line Maps no longer available?

RichardAbram — Thu, 03 Jul 2014 16:17:19 GMT

I can no longer select a local tile package for my off line map. Everything was working yesterday but now when I start the map that is not already connected to a local cache it will not prompt me to select a cache that has been side loaded on the device. I see there were changes rolled out to ArcGIS Online last night. Has any one tried this functionality today?

I have a call into ESRI Support but I haven't heard anything back.

Re: Off Line Maps no longer available?

RussRoberts — Thu, 03 Jul 2014 17:24:18 GMT

So you are not seeing the option to Choose a Basemap after you tap the download button? Can you check under Manage section of the app that there are local basemaps available on the device?

Thanks
Russ

Re: Off Line Maps no longer available?

RichardAbram — Thu, 03 Jul 2014 17:38:21 GMT

No the option isn't there. I was talking to one of our ESRI contacts and we found that I needed to fully close out of the Collector app and restart Collector and the issue went away. I now get prompted for the base map. I'm new to iPads so signing out of the Collector app really doesn't close it as I thought. I had to remove it from the list of running apps.

Re: Off Line Maps no longer available?

RussRoberts — Thu, 03 Jul 2014 17:47:43 GMT

Yup that workflow is improved in 10.2.4 update which is coming out soon. The app will search for basemaps when it is launched, when you go to download a map, when you open up the basemap tool and when you go into manage.

Russ