topic Re: 'Update Failed - Updates could not be sent' error in ArcGIS Collector Questions

Re: 'Update Failed - Updates could not be sent' error

DavidRoss1 — Mon, 09 Dec 2013 17:46:51 GMT

I have been getting the 'Update Failed - Updates could not be sent' error on both my android phone and tablet using the updated Collector app. The error this seemed to replace, which I was also getting, was the 'edit not applied' error. Also, I am not able to add an editable point to my web map via ArcGISonline (I currently have an organization account). This editable feature service was created with feature access where all of the operations are enabled. When trying to add an editable point via ArcGISonilne, I can click on my point template and the map does say 'Click to add a point' but it won't actually let me add the point.

I feel like I'm missing some type of permission, but at this point I really don't know what's going on. Any help would be greatly appreciated, thank you!

Re: 'Update Failed - Updates could not be sent' error

RussRoberts — Mon, 09 Dec 2013 17:54:28 GMT

Did you enable sync on the service?

Re: 'Update Failed - Updates could not be sent' error

DavidRoss1 — Mon, 09 Dec 2013 18:02:50 GMT

I did read that in the thread, 'Error "Edit Not Applied" when collecting with the Collector app (Android)' but can't seem to find that 'syncing' option. Where exactly should I be looking for this at?

Re: 'Update Failed - Updates could not be sent' error

DavidRoss1 — Mon, 09 Dec 2013 18:20:13 GMT

I did the following but once I click the edit button for the feature service, there is no Editing or Track Edits options.

Accessing editor settings
To access the editor settings for hosted feature services, follow these steps:
1. Publish a hosted feature service on ArcGIS Online.
2. Log in to the ArcGIS.com website and click My Content.
3. Click the name of your feature service to view its item details.
4. Click the Edit button.
5. Scroll down to view and modify the editor settings, which are in the Editing and Track Edits sections of the page.

Re: 'Update Failed - Updates could not be sent' error

RussRoberts — Mon, 09 Dec 2013 19:09:29 GMT

In desktop you will see the sync option on the feature service capabilites (Add Update Delete Sync) or on AGOL when you go to the item page for that service and click edit you will see the sync option at the bottom of the page where you can enable editor tracking.Can you share the service with me an I can check it out.

Russ

Re: 'Update Failed - Updates could not be sent' error

DavidRoss1 — Mon, 09 Dec 2013 19:32:31 GMT

In desktop you will see the sync option on the feature service capabilites (Add Update Delete Sync) or on AGOL when you go to the item page for that service and click edit you will see the sync option at the bottom of the page where you can enable editor tracking.Can you share the service with me an I can check it out.

Russ

Unfortunately I don't see those options in either of those places.

http://lincolnne.maps.arcgis.com/home/webmap/viewer.html?webmap=1f696472961a45cdbc7d5792ea3ce762

Here's the Rest URL: http://ags3.lincoln.ne.gov/arcgis/rest/services/ParksAndRecreation/TreeEdit/FeatureServer

Re: 'Update Failed - Updates could not be sent' error

RussRoberts — Mon, 09 Dec 2013 20:30:25 GMT

That is an ArcGIS Server service and not a hosted feature service. So the AGOL information will not be present on the feature service item page if you added the service to AGOL. The next thing I saw on the service is the editor tracking field CreatedBy. I took a look at the error coming back:

{"error":{"code":400,"message":"Unable to complete operation.","details":["Invalid column value [CreatedBy]"]}}

I am thinking this is happening because with editor tracking and the ArcGIS Server service is not secured which does not use the logged in name and it is trying to populate this field with esri_anonymous which is longer then the field you have set up allows. Maybe try to change the character length of the field and see if that works when you republish the service.

Cheers
Russ

Re: 'Update Failed - Updates could not be sent' error

DavidRoss1 — Tue, 10 Dec 2013 15:30:10 GMT

That is an ArcGIS Server service and not a hosted feature service. So the AGOL information will not be present on the feature service item page if you added the service to AGOL. The next thing I saw on the service is the editor tracking field CreatedBy. I took a look at the error coming back:

{"error":{"code":400,"message":"Unable to complete operation.","details":["Invalid column value [CreatedBy]"]}}

I am thinking this is happening because with editor tracking and the ArcGIS Server service is not secured which does not use the logged in name and it is trying to populate this field with esri_anonymous which is longer then the field you have set up allows. Maybe try to change the character length of the field and see if that works when you republish the service.

Cheers
Russ

Russ, thank you so much! Changed the character length and now it works wonderfully.

However, for some reason the app is crashing when I change the base map to our current aerial, but I'll go look for that in another forum.

Thanks again!

Re: 'Update Failed - Updates could not be sent' error

JoshWhite — Fri, 07 Feb 2014 13:09:12 GMT

I'm having the same problem, how did you fix this? I've been modifying the feature service until I get it to behave exactly the way I want and it stopped working when first I added a raster field and second when I enabled attachments. I am thinking I may eliminate the raster field as attachments serve my purpose better.

UPDATE: I am not using a hosted feature service.

UPDATE: Removing the raster field seems to have done the trick. Not sure what the issue was there.

Re: 'Update Failed - Updates could not be sent' error

BlairHornung — Fri, 14 Mar 2014 14:44:39 GMT

We have just started having the exact same problem. Our feature services are running on ArcGIS Server and registered through AGSOL to create editable maps for Collector. This happened all of a sudden with no explanation. I am also unable now to edit via ArcMap feature service editing. Any suggestions? I have tried recreating the data to no avail.

"I have been getting the 'Update Failed - Updates could not be sent' error on both my android phone and tablet using the updated Collector app. The error this seemed to replace, which I was also getting, was the 'edit not applied' error. Also, I am not able to add an editable point to my web map via ArcGISonline (I currently have an organization account). This editable feature service was created with feature access where all of the operations are enabled. When trying to add an editable point via ArcGISonilne, I can click on my point template and the map does say 'Click to add a point' but it won't actually let me add the point.

I feel like I'm missing some type of permission, but at this point I really don't know what's going on. Any help would be greatly appreciated, thank you!"

Re: 'Update Failed - Updates could not be sent' error

LukeBehling — Fri, 20 Jun 2014 14:47:41 GMT

Blair,
Did you ever find a resolution to this problem? I am having similar problems and am out of ideas to try...

Re: 'Update Failed - Updates could not be sent' error

BlairHornung — Tue, 24 Jun 2014 18:59:57 GMT

I did not find a fix nor a cause. In the end, I rebuilt the data from the SDE up to publishing the service again, then making a new map on ArcGIS Online. Not sure which one fixed it.

Re: 'Update Failed - Updates could not be sent' error

LukeBehling — Wed, 25 Jun 2014 17:21:40 GMT

I've done the same. Will you please repost if it stops working again without warning? I am still having the problem where all of a sudden it just stops working in connected mode.

Re: 'Update Failed - Updates could not be sent' error

BlairHornung — Wed, 25 Jun 2014 18:07:22 GMT

I've done the same. Will you please repost if it stops working again without warning? I am still having the problem where all of a sudden it just stops working in connected mode.

We have since setup many projects and have been using them reliably in the field. I'll let you know if anything changes.

Re: 'Update Failed - Updates could not be sent' error

RussRoberts — Mon, 22 Dec 2014 17:45:51 GMT

Your server is 10.11. Sync is only supported on 10.2.2 servers and up. You will need to upgrade your server to get the sync functionality working on your on-prem server.

Russ

Re: 'Update Failed - Updates could not be sent' error

CVWDGIS — Mon, 28 Nov 2016 20:44:42 GMT

We ran into a similar issue today; we have a feature layer setup for editing and we wanted to add the ability to support photo attachments. This should be a trivial task by enabling attachments through the AGOL UI. However when we tested this we got the "Update Failed 1 attachment could not be sent" error message. After hours of troubleshooting I finally googled the error message and it lead me here. Republishing the service seemed like a solution for some. As we investigated this we noticed that Extent, within the rest end point, had a mixture of lat/long and state plane coordinate values. Leading us to believe that the data got corrupted somehow. We had other issues when trying to export the data but we were finally able to export it. We now host the data in our Portal so we have better control over it. But in the end we did have to republish the service and everything is working as expected. I hope this helps someone.

Re: 'Update Failed - Updates could not be sent' error

JoshWhite — Tue, 29 Nov 2016 14:05:51 GMT

I'm convinced SDE has a lot of problems, either that or somehow AGOL is corrupting my services. There seems to be no rhyme or reason why a service suddenly becomes corrupted and the other solution seems to be (from Support) to export the offending features class(es) to a file geodatabase and import them back in. And, of course, Collector uses AGOL to function.

Re: 'Update Failed - Updates could not be sent' error

Thiru_P — Thu, 14 Dec 2017 04:36:32 GMT

We had similar issue and found that our SDE database was locked out by a 'compress/index SDE' scheduled task. After terminating the hanging task, the SDE database was fine to accept user data submissions.

Re: 'Update Failed - Updates could not be sent' error

AzizTejan-Jalloh — Fri, 30 Nov 2018 18:16:38 GMT

I have totally agree with Josh on his last post "SDE does seem to have lot of problems".. after a some of testing myself.

I have never run into these issues when publishing "hosted services" for use in Collector.

Re: 'Update Failed - Updates could not be sent' error

IsharaKotiah — Thu, 18 Apr 2019 00:59:30 GMT

If this helps someone out there...

I have been struggling with this un-informative message for weeks. I have archiving enabled (because I can't get versioning to work in offline mode), ArcGIS Server 10.2.2 and a web map on ArcGIS Online.

Users:

could NOT update features while working online
could add new features
could work offline and synch their changes

After a process of elimination (on a 1.2 million record feature class) I discovered that the GlobalIDs had an issue. I deleted the GlobalID field and recreated it. It now works OK....well until the next Collector challenge!