topic Re: Read error: ssl=0x66ea9c0: I/O error during system call, Software caused connection to abort in ArcGIS Collector Questions https://community.esri.com/t5/arcgis-collector-questions/read-error-ssl-0x66ea9c0-i-o-error-during-system/m-p/533436#M9163 <HTML><HEAD></HEAD><BODY><P>Hi, </P><P></P><P>I am also experiencing the same error when trying to download a map. It worked for maps with a less detailed work area but keeps crashing when I try to download a heavier map. Do you have any solution ?</P></BODY></HTML> Wed, 08 Aug 2018 06:50:47 GMT Environnement_1Lausanne 2018-08-08T06:50:47Z Read error: ssl=0x66ea9c0: I/O error during system call, Software caused connection to abort https://community.esri.com/t5/arcgis-collector-questions/read-error-ssl-0x66ea9c0-i-o-error-during-system/m-p/533433#M9160 <HTML><HEAD></HEAD><BODY><P style="margin: 0in 0in 0pt;"><SPAN style="color: #1f497d; font-family: 'Calibri','sans-serif'; font-size: 11pt;">Read error: ssl=0x66ea9c0: I/O error during system call, Software caused connection to abort</SPAN></P><P>Samsung 7s droid This particular type of phone has been a problem crashing or failed to download maps.</P></BODY></HTML> Tue, 29 Aug 2017 18:05:13 GMT https://community.esri.com/t5/arcgis-collector-questions/read-error-ssl-0x66ea9c0-i-o-error-during-system/m-p/533433#M9160 Anonymous User 2017-08-29T18:05:13Z Re: Read error: ssl=0x66ea9c0: I/O error during system call, Software caused connection to abort https://community.esri.com/t5/arcgis-collector-questions/read-error-ssl-0x66ea9c0-i-o-error-during-system/m-p/533434#M9161 <HTML><HEAD></HEAD><BODY><P>Hi Peter. Did you manage to find a solution to this issue? Thanks.</P></BODY></HTML> Thu, 05 Apr 2018 01:14:32 GMT https://community.esri.com/t5/arcgis-collector-questions/read-error-ssl-0x66ea9c0-i-o-error-during-system/m-p/533434#M9161 davehorsey1 2018-04-05T01:14:32Z Re: Read error: ssl=0x66ea9c0: I/O error during system call, Software caused connection to abort https://community.esri.com/t5/arcgis-collector-questions/read-error-ssl-0x66ea9c0-i-o-error-during-system/m-p/533435#M9162 <HTML><HEAD></HEAD><BODY><P>I have also encountered this problem recently, have checked and double-checked for any feature layer errors. We have a new stock of tablets for numerous surveys and this problem is now becoming more widespread. Any help would be greatly appreciated!</P></BODY></HTML> Fri, 20 Jul 2018 10:04:24 GMT https://community.esri.com/t5/arcgis-collector-questions/read-error-ssl-0x66ea9c0-i-o-error-during-system/m-p/533435#M9162 TomGraham1 2018-07-20T10:04:24Z Re: Read error: ssl=0x66ea9c0: I/O error during system call, Software caused connection to abort https://community.esri.com/t5/arcgis-collector-questions/read-error-ssl-0x66ea9c0-i-o-error-during-system/m-p/533436#M9163 <HTML><HEAD></HEAD><BODY><P>Hi, </P><P></P><P>I am also experiencing the same error when trying to download a map. It worked for maps with a less detailed work area but keeps crashing when I try to download a heavier map. Do you have any solution ?</P></BODY></HTML> Wed, 08 Aug 2018 06:50:47 GMT https://community.esri.com/t5/arcgis-collector-questions/read-error-ssl-0x66ea9c0-i-o-error-during-system/m-p/533436#M9163 Environnement_1Lausanne 2018-08-08T06:50:47Z Re: Read error: ssl=0x66ea9c0: I/O error during system call, Software caused connection to abort https://community.esri.com/t5/arcgis-collector-questions/read-error-ssl-0x66ea9c0-i-o-error-during-system/m-p/533437#M9164 <HTML><HEAD></HEAD><BODY><P>Hi Tom, </P><P></P><P>Did you find any solution ? <IMG src="https://community.esri.com/legacyfs/online/emoticons/happy.png" /></P></BODY></HTML> Wed, 08 Aug 2018 07:35:57 GMT https://community.esri.com/t5/arcgis-collector-questions/read-error-ssl-0x66ea9c0-i-o-error-during-system/m-p/533437#M9164 Environnement_1Lausanne 2018-08-08T07:35:57Z Re: Read error: ssl=0x66ea9c0: I/O error during system call, Software caused connection to abort https://community.esri.com/t5/arcgis-collector-questions/read-error-ssl-0x66ea9c0-i-o-error-during-system/m-p/533438#M9165 <HTML><HEAD></HEAD><BODY><P>Hi,</P><P></P><P>So far the only workaround which works (sort of) is to clear the cache and untick the option to download photos when downloading onto device. This seems to make the process <EM>slightly</EM> more manageable and consistent!</P></BODY></HTML> Wed, 08 Aug 2018 08:00:25 GMT https://community.esri.com/t5/arcgis-collector-questions/read-error-ssl-0x66ea9c0-i-o-error-during-system/m-p/533438#M9165 TomGraham1 2018-08-08T08:00:25Z Re: Read error: ssl=0x66ea9c0: I/O error during system call, Software caused connection to abort https://community.esri.com/t5/arcgis-collector-questions/read-error-ssl-0x66ea9c0-i-o-error-during-system/m-p/533439#M9166 <HTML><HEAD></HEAD><BODY><P>Hi Tom,</P><P></P><P>Where can I find those options? Are they in the Collector app or on the AGOL website? And are you using Collector classic or the beta version?</P></BODY></HTML> Fri, 14 Jun 2019 22:56:17 GMT https://community.esri.com/t5/arcgis-collector-questions/read-error-ssl-0x66ea9c0-i-o-error-during-system/m-p/533439#M9166 AdminHatfield 2019-06-14T22:56:17Z Re: Read error: ssl=0x66ea9c0: I/O error during system call, Software caused connection to abort https://community.esri.com/t5/arcgis-collector-questions/read-error-ssl-0x66ea9c0-i-o-error-during-system/m-p/533440#M9167 <HTML><HEAD></HEAD><BODY><P>Hi,&nbsp;</P><P></P><P>The cache options can be found in the mobile device settings.</P><P></P><P>The photo download option can be found by navigating to the general settings of the relevant web-map &gt; Offline &gt; Advanced Options &gt; Read-Only Features</P><P></P><P>This problem still persists a year on, we now have a workflow which all our surveyors will clear cache between surveys once data is successfully synced.&nbsp;</P></BODY></HTML> Mon, 17 Jun 2019 10:04:38 GMT https://community.esri.com/t5/arcgis-collector-questions/read-error-ssl-0x66ea9c0-i-o-error-during-system/m-p/533440#M9167 TomGraham1 2019-06-17T10:04:38Z