topic Re: Pixel 2XL - taking maps off-line problem in ArcGIS Collector Questions https://community.esri.com/t5/arcgis-collector-questions/pixel-2xl-taking-maps-off-line-problem/m-p/532606#M9155 <HTML><HEAD></HEAD><BODY><P>Will ask user to check his Pixel phone for updates etc. As no issue on Samsung devices.</P></BODY></HTML> Sun, 23 Dec 2018 22:52:34 GMT SteveTaylor6 2018-12-23T22:52:34Z Pixel 2XL - taking maps off-line problem https://community.esri.com/t5/arcgis-collector-questions/pixel-2xl-taking-maps-off-line-problem/m-p/532604#M9153 <HTML><HEAD></HEAD><BODY><P><SPAN style="background-color: #ffffff;">We have found Collector is fine (on-line and on-device) on Samsung and Apple.&nbsp; But only works on-line on Pixel 2XL and HTC.&nbsp; When you try to attach a base map to take a map off-line on Pixel 2 (and HTC) it crashes.&nbsp; Anyone have a fix for this?</SPAN></P></BODY></HTML> Thu, 20 Dec 2018 22:57:58 GMT https://community.esri.com/t5/arcgis-collector-questions/pixel-2xl-taking-maps-off-line-problem/m-p/532604#M9153 SteveTaylor6 2018-12-20T22:57:58Z Re: Pixel 2XL - taking maps off-line problem https://community.esri.com/t5/arcgis-collector-questions/pixel-2xl-taking-maps-off-line-problem/m-p/532605#M9154 <HTML><HEAD></HEAD><BODY><P>Sounds like a problem with your specific map and / or device - I have a Pixel 2 XL and Collector works in offline mode. Logging a support case would probably be the best way forward.</P></BODY></HTML> Fri, 21 Dec 2018 10:18:48 GMT https://community.esri.com/t5/arcgis-collector-questions/pixel-2xl-taking-maps-off-line-problem/m-p/532605#M9154 PeteCrosier 2018-12-21T10:18:48Z Re: Pixel 2XL - taking maps off-line problem https://community.esri.com/t5/arcgis-collector-questions/pixel-2xl-taking-maps-off-line-problem/m-p/532606#M9155 <HTML><HEAD></HEAD><BODY><P>Will ask user to check his Pixel phone for updates etc. As no issue on Samsung devices.</P></BODY></HTML> Sun, 23 Dec 2018 22:52:34 GMT https://community.esri.com/t5/arcgis-collector-questions/pixel-2xl-taking-maps-off-line-problem/m-p/532606#M9155 SteveTaylor6 2018-12-23T22:52:34Z