topic Re: Downloading map to iOS device gets to about 80% and then just hangs in ArcGIS Collector Questions

Downloading map to iOS device gets to about 80% and then just hangs

DominiqueBerger — Thu, 17 Apr 2014 07:23:20 GMT

Hi guys

I am having an issue where I try to download a map to use with offline editing on my iPhone (and iPad mini). It starts to download perfectly fine and then gets to about 80% and just hangs. I have left it running over night but it is still in the exact same spot the next day. I have tried it over celleuar and wi-fi.

I am using my own feature service (just two points in it) and the Esri Imagery tiled map. The estimated download size when I set it to download was less than 5MB.

Has anyone got any suggestions about a step I might be missing or if they have run into this before?

Thanks very much

Dominique

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Re: Downloading map to iOS device gets to about 80% and then just hangs

DominiqueBerger — Thu, 17 Apr 2014 07:56:20 GMT

Just to add some more information - if I have a look at my iPad through Itunes I can see that the basemap appears to be on there but it is still in download mode.

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Thanks

Dominique

Re: Downloading map to iOS device gets to about 80% and then just hangs

RussRoberts — Thu, 17 Apr 2014 15:10:32 GMT

Do you know roughly how large is your dataset that you are downloading?

Thanks
Russ

Re: Downloading map to iOS device gets to about 80% and then just hangs

DominiqueBerger — Mon, 21 Apr 2014 08:03:41 GMT

Do you know roughly how large is your dataset that you are downloading?

Thanks
Russ

Hi Russ

Thanks for your reply. I have tried quite a few times with different size dataset, but I have tried mainly with little datasets (it says < 5MB when I am selecting the work area).

Any ideas on what I could be doing wrong?

Thanks

Dominique

Re: Downloading map to iOS device gets to about 80% and then just hangs

RussRoberts — Mon, 21 Apr 2014 15:33:09 GMT

Are you using ArcGIS Server feature services or hosted feature services? Have you seen this failure on other wifi or cell networks?

Thanks
Russ

Re: Downloading map to iOS device gets to about 80% and then just hangs

DominiqueBerger — Tue, 22 Apr 2014 00:12:50 GMT

Are you using ArcGIS Server feature services or hosted feature services? Have you seen this failure on other wifi or cell networks?

Thanks
Russ

Hi Russ,

I am using an ArcGIS Server feature service. It contains just a few test points. I have tried it using our company wi-fi, 3G and 4G cellular networks as well (two different carriers) and it still has the same behavior.

It works perfectly in a connected environment, however we can't download it to take offline. Any further assistance is greatly appreciated! Thanks Russ
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Re: Downloading map to iOS device gets to about 80% and then just hangs

RussRoberts — Tue, 22 Apr 2014 14:53:45 GMT

Are you using server 10.2.2?

Thanks
Russ

Re: Downloading map to iOS device gets to about 80% and then just hangs

DominiqueBerger — Tue, 29 Apr 2014 00:26:33 GMT

Are you using server 10.2.2?

Thanks
Russ

Hi Russ

Yep we are using 10.2.2.

Last week I federated our server and set up a hosting database. I have used those to create a hosted feature service, which does download onto the device. However I still cant get just an ArcGIS Server feature service to work.

Thanks

Dominique