topic Unable to download map in ArcGIS Collector Questions

Unable to download map

TraceStanford1 — Thu, 05 Jan 2017 21:02:10 GMT

I'm trying to download a collector map for offline use, but it pops up with an error that says

"Unable to export tiles. Tiles available only for levels (2,3,4,5,6,7,8,9,10,11,12,13,14,15,16,17,18,19) hence not able to export tiles for this specified levels (0,1,2,3,4,5,6,7,8,9,10,11,12,13,14)." I've tried caching my hosted tile layer at all levels (0-19), and other level ranges as well, but I just can't get the map to download at any level of detail. I've read in older posts that hosted tile layers are not supported for offline download. Is that still the case, or am I simply doing something wrong?

Re: Unable to download map

AlfonsKrismann — Tue, 21 Feb 2017 15:48:40 GMT

I have exactly the same problem.

Re: Unable to download map

danbecker — Tue, 21 Feb 2017 20:05:42 GMT

same issue here. I rem. this happening last March also.

Re: Unable to download map

Anonymous User — Tue, 21 Feb 2017 20:49:50 GMT

Hosted tile layers should work for offline use in Collector. Are you selecting an area of interest and level of detail that are covered by your hosted tile layer?

What version of Collector are you using and what operating system are you using Collector on?

Re: Unable to download map

AlfonsKrismann — Wed, 22 Feb 2017 11:23:59 GMT

I’m using Collector Version 10.4.2 on Android 6.0.1.

I defined the level of detail and the area of interest to cache in ArcMap before publishing the service. In the Caching settings of the Service Editor I chose as level of detail 14 (approx. 1:36.000) to 18 (approx. 1:2.256) using the ArcGIS Online / Bing Maps / Google Maps tiling scheme. As area of interest I chose the current extent of the map.

When I try to take the map offline in Collector I choose an area that is covered by the cache (between level 14 and 18) but I still get the message that the tiles cannot be exported because the tiles are not available for the specified levels. I noticed that the “specified levels” (for example 12, 13, 14) do not match with the levels I chose before (14, 15, 16, 17, 18).

Seems to me that there is a scaling problem using Collector on a smartphone or tablet.

Re: Unable to download map

Anonymous User — Thu, 23 Feb 2017 16:57:54 GMT

Alfons,

Does your hosted tile layer contain level 0 and above?

Re: Unable to download map

AlfonsKrismann — Fri, 24 Feb 2017 11:00:17 GMT

It does not cotain level 0. It contains level 14, 15, 16, 17, 18. I also tried 16, 17, 18.

Re: Unable to download map

Anonymous User — Wed, 01 Mar 2017 20:04:34 GMT

Try creating a hosted tile layer containing level zero and above.

Re: Unable to download map

JillHalchin — Thu, 30 Mar 2017 16:41:07 GMT

Dan,

Are you saying that the tile layer must contain all levels, even though I only need a few of the higher ones for use in a small area? The whole idea of a basemap with only a few levels is that it saves credits, so I'd rather not have to use 0-19 when I need only 12-19. Is this just something that isn't supported yet?

Re: Unable to download map

Anonymous User — Thu, 30 Mar 2017 19:09:02 GMT

Jill, you are correct. It is currently a bug:

BUG-000089119: A web map does not download in Collector for ArcGIS ..

Re: Unable to download map

JillHalchin — Mon, 10 Apr 2017 17:13:44 GMT

Bugs. I've quit counting.

Side-loading through iTunes works, but I'd really rather give the field crews one single workflow via download. Hopefully, they squash this one soon.

Thanks, Dan

Re: Unable to download map

Anonymous User — Mon, 10 Apr 2017 17:41:49 GMT

Jill, in that case, I would suggest you create a tile cache starting at level 0 (global). If you are publishing tiles to ArcGIS Online, there are some workflows(building a tile package) below that may not cost as much credits as other workflows:

Publish hosted tile layers—ArcGIS Online Help | ArcGIS

Re: Unable to download map

ShelbySouthworth1 — Thu, 05 Oct 2017 15:30:51 GMT

I don't know if there is a way to do it, but you may want to alter BUG-000089119 to include the Android platform (unless there is a separate BUG set up for Android). As of today, this is still an ongoing issue.

Re: Unable to download map

Anonymous User — Mon, 09 Oct 2017 12:29:27 GMT

Shelby,

There is a separate bug for Android.

BUG-000089118: A web map does not download in Collector for ArcGIS ..

Re: Unable to download map

AmyRoust — Wed, 11 Oct 2017 21:11:26 GMT

Can you elaborate on "side loading through iTunes"? I'm looking for a hack that would allow me to put my current aerials directly on our iPads so that the field crews don't have to keep downloading bits and pieces.

Re: Unable to download map

JillHalchin — Wed, 25 Oct 2017 19:51:14 GMT

Amy, I just saw your question.

Side-loading consists of preparing the tile package, then use iTunes to transfer it to the appropriate app on the iPad. When you connect the iPad to iTunes, file transfer is on the Apps tab, scroll to the bottom to see which apps use this transfer method.

Re: Unable to download map

AmyRoust — Wed, 25 Oct 2017 20:17:15 GMT

Thanks, Jill. Any chance you could post some screen shots? I’ve looked on the iPad as well as on the desktop version of iTunes and am not finding an Apps tab or anything about file transfer beyond music and video files.

Re: Unable to download map

AmyRoust — Wed, 25 Oct 2017 20:25:55 GMT

Never mind. I knew I would figure it out as soon as I replied. I didn't have the iPad connected to my desktop, but now that it is, I can see what you're talking about. Thanks!

Re: Unable to download map

Kylie — Wed, 25 Oct 2017 20:41:05 GMT

Hi Amy -- Looks like the iTunes UI has changed since our doc was written (I'll work to get our doc updated). In the meantime, in the desktop version of iTunes:

Select your device:
Under settings, select File sharing:
In the Apps list, select Collector:
You'll see the Collector Documents. That is where you'll drag your tile package (.tpk).
Click Sync at the bottom of iTunes to copy the tile package to your device.
Restart Collector on your device.

If you need more details on making the TPK, see How to create a tile package—Help | ArcGIS Desktop

Re: Unable to download map

AmyRoust — Wed, 25 Oct 2017 20:49:37 GMT

Thank you, Kylie and Jill! Kylie, your post with screenshots is likely to be helpful to a lot more people than just me, so thank you for that level of detail! So excited to know how to load in a tile package -- this is a big win for us!