topic Re: Collector crashes when creating a simple point feature in ArcGIS Collector Questions

Collector crashes when creating a simple point feature

IB1 — Sat, 04 Jan 2014 02:55:45 GMT

I created a simple point feature class called Poles.

There is a field called Type with a domain and the choices, Primary and Secondary.

I've created a couple feature templates for each Type symbolized differently.

I published the feature class in ArcMap as a service via our ArcGIS Online account.

I added the feature service to a map in ArcGIS Online and saved the map and shared it with my organization.

I then opened the map on both my Android tablet and phone. I can view the map fine and view any existing attributes but the moment I go to create a feature it crashes and gives me the following error:

Unfortunately, Collector has stopped.

And that's all it says.

Any idea what's wrong? I am using the following coordinate system:
The coordinate system is NAD_1983_StatePlane_South_Carolina_FIPS_3900_Feet

Is that the problem?

Re: Collector crashes when creating a simple point feature

IB1 — Mon, 06 Jan 2014 14:30:09 GMT

Can the point feature being edited in the Collector app be part of a relationship class.

The data I'm using is being hosted on our own ArcGIS Server.

It's still crashing on me.

Re: Collector crashes when creating a simple point feature

RussRoberts — Mon, 06 Jan 2014 16:16:11 GMT

Can you share the service that is causing the issue?
Thanks
Russ

Re: Collector crashes when creating a simple point feature

IB1 — Mon, 06 Jan 2014 16:23:26 GMT

Can you share the service that is causing the issue?
Thanks
Russ

I tracked the problem down to 2 fields.

They both allow Null values and have a default value of 0 and a precision of 10.

The fields are both Long type and share the same domain.

The domain type is Range and the minimum value is 0 and the maximum is 100000000.

The Split policy is Default Values and the Merge policy is Sum Values.

In the configure popup, if I undisplay and don't allow editing on those 2 fields, it works fine.

Any idea what's wrong?

Is it the default value?

Re: Collector crashes when creating a simple point feature

RussRoberts — Mon, 06 Jan 2014 16:48:42 GMT

Without being able to really see the dataset and the logs coming from the app it is a little difficult to comment on. Can you share the service or XML schema output from your gdb for this layer and I can take a look at it.

Thanks
Russ

Re: Collector crashes when creating a simple point feature

IB1 — Mon, 06 Jan 2014 17:32:38 GMT

Without being able to really see the dataset and the logs coming from the app it is a little difficult to comment on. Can you share the service or XML schema output from your gdb for this layer and I can take a look at it.

Thanks
Russ

I'll see what I can do about the sharing the service.

How would I view the logs coming from the app?

Re: Collector crashes when creating a simple point feature

RussRoberts — Mon, 06 Jan 2014 17:44:54 GMT

You can try using an app like Catlog: https://play.google.com/store/apps/details?id=com.nolanlawson.logcat

or

You can download the Android SDK and try running this tool with the device plugged into your computer:
http://developer.android.com/tools/debugging/ddms.html

Re: Collector crashes when creating a simple point feature

IB1 — Mon, 06 Jan 2014 17:46:13 GMT

You can try using an app like Catlog: https://play.google.com/store/apps/details?id=com.nolanlawson.logcat

or

You can download the Android SDK and try running this tool with the device plugged into your computer:
http://developer.android.com/tools/debugging/ddms.html

Cool, thanks. I did knock the domain Range down from 100000000 to 10000 and it works now.

So I guess it didn't like that high of a range, which is a bit strange.

Re: Collector crashes when creating a simple point feature

RussRoberts — Mon, 06 Jan 2014 17:53:49 GMT

That is strange. I will try and repro it with a test dataset.

Russ

Re: Collector crashes when creating a simple point feature

IB1 — Sat, 11 Dec 2021 22:38:39 GMT

That is strange. I will try and repro it with a test dataset.

Russ

Hey, I got another issue to figure out now.

I have a couple features that participate in a geometric network.

When I try to create or edit one of these features in the Collector app I get the following error:

Update failed
Updates could not be sent

Is this because of the geometric network? Or do geometric networks work with the Collector app?

And again, this data is hosted from our own ArcGIS Server

Re: Collector crashes when creating a simple point feature

RussRoberts — Mon, 06 Jan 2014 20:00:17 GMT

Did you enable sync on that service?

Re: Collector crashes when creating a simple point feature

IB1 — Mon, 06 Jan 2014 20:03:19 GMT

Did you enable sync on that service?

Where exactly do you do that? I didn't see that option when I hosted the data via our server.

When I was testing the process and hosted the data via AGOL, I saw the sync option.

But can you confirm for me that geometric networks do work with the Collector app?

Re: Collector crashes when creating a simple point feature

RussRoberts — Mon, 06 Jan 2014 20:40:55 GMT

Depending on the version of desktop you are using you should see it when you are publishing the feature service and you are enabling the capabilities for the service. And the Collector does not fully support geometric networks currently.

Russ

Re: Collector crashes when creating a simple point feature

IB1 — Tue, 07 Jan 2014 15:43:59 GMT

Depending on the version of desktop you are using you should see it when you are publishing the feature service and you are enabling the capabilities for the service. And the Collector does not fully support geometric networks currently.

Russ

I'm running Desktop 10.2 and Server 10.1 and I didn't see it there.

So what happens when you try to edit/create features that participate in a geometric network?

Would you get there error I got above?

I'm trying to figure out if it's the geometric network or something else.

Re: Collector crashes when creating a simple point feature

RussRoberts — Tue, 07 Jan 2014 16:20:57 GMT

Are you able to perform the same edits in the web map and see that data sync with your database? Also try refreshing you web page after you make the edit change to see if it is still there in the web map.

I am checking out my network test now and will update the thread when I am done.

Update:
I did a quick test with a sample network and my edits submitted without any issue.

Russ

Re: Collector crashes when creating a simple point feature

IB1 — Tue, 07 Jan 2014 17:36:58 GMT

Are you able to perform the same edits in the web map and see that data sync with your database? Also try refreshing you web page after you make the edit change to see if it is still there in the web map.

I am checking out my network test now and will update the thread when I am done.

Update:
I did a quick test with a sample network and my edits submitted without any issue.

Russ

When I go to the AGOL web map and try to create one of the features that participate in the geometric network, it just doesn't create the feature when I click.

The mouse has the little "Click to add a point" text, but it just doesn't do anything.

Re: Collector crashes when creating a simple point feature

RussRoberts — Tue, 07 Jan 2014 19:07:09 GMT

This could mean there is an issue with the service and the server is not accepting the features.

Russ

Re: Collector crashes when creating a simple point feature

IB1 — Tue, 07 Jan 2014 19:44:39 GMT

This could mean there is an issue with the service and the server is not accepting the features.

Russ

What's the easiest way to share my Collector map with you?

Re: Collector crashes when creating a simple point feature

RussRoberts — Tue, 07 Jan 2014 19:50:41 GMT

You can invite mobile_org into a group and I will use that account to view the maps.