topic Re: Telephone hot link in Collector in ArcGIS Collector Questions

Telephone hot link in Collector

RogerYoung1 — Fri, 28 Jun 2024 20:10:38 GMT

Is it possible to make telephone numbers hot links? We have a Collector app and we would like for our inspectors to be able to call the business owners by just tapping on the number. We have tried formatting (xyz) xyz-xyzx and we have tried HTML but neither worked. I thought I had it working at one point by just using the formatting with a small sample of data but once I loaded the the full data in it didn't work after all. Any help (including nope you can't do that) would be appreciated.

Re: Telephone hot link in Collector

XanderBakker — Fri, 10 Jul 2015 18:06:12 GMT

I came across this link: Phone Links which shows two ways to create a link to a phone number.

HTML link:

<a href="tel:1-408-555-5555">1-408-555-5555</a>

Native app URL string:

tel:1-408-555-5555

What surprised me is that the Native App URL works in ArcGIS for Desktop

... and when published to ArcGIS Online the HTML link works in a web map:

However, when these fields are consumed by collector both don't seem to work.

So, it might not be possible, but it would be a great addition!

Re: Telephone hot link in Collector

RogerYoung1 — Mon, 13 Jul 2015 18:14:25 GMT

Thanks, Xander. I suspect that you're right and that it's not possible, but I figured it didn't hurt to ask.

Re: Telephone hot link in Collector

MichaelSouffront — Tue, 18 Aug 2015 23:09:55 GMT

I just came across this same need.

It is very frustrating that ArcGIS online does recognize phone number hotlinks, and Colletor, which is a MOBILE app, does not.

Re: Telephone hot link in Collector

RogerYoung1 — Wed, 19 Aug 2015 12:08:11 GMT

I went ahead and posted it as a suggestion in the Ideas forum. It seems like a no-brainer to me since it is, as you said, a mobile app.

Re: Telephone hot link in Collector

XanderBakker — Wed, 19 Aug 2015 22:39:10 GMT

Could you include the URL to the idea to enable other to up-vote the idea?

Thanks!

Re: Telephone hot link in Collector

RogerYoung1 — Thu, 20 Aug 2015 11:46:10 GMT

The URL is:

https://c.na9.visual.force.com/apex/ideaView?id=087E0000000Czx9&returnUrl=%2Fapex%2FideaList%3Fc%3D09a300000004xET%26cat…