topic Re: Cannot Create Points in Collector in ArcGIS Collector Questions

Cannot Create Points in Collector

RickeyFight — Wed, 11 Sep 2019 20:46:22 GMT

For some reason I cannot create points in collector. I can create points for the same layer on desktop and AGOL/Portal.

I have publish a few layers from a mxd on my server. I can edit existing points but I cannot create any.

I can create polygon features that are in the same service.

I do not think it is a permissions issue because I can create points on a different layer from the same feature dataset but published in a different service.

I do have related records but I do not think that this is the issue.

Re: Cannot Create Points in Collector

LarryMasters — Thu, 16 Apr 2020 13:08:46 GMT

Having a similar problem. Using new Collector App, I can shoot a new point or update an existing point but the app will not let me submit the results. It works in Classic just not the new app. It is very frustrating, I want to use new app because it is more streamlined and efficient (less buttons to connect to GPS unit and do field work in) but if it will not work I can't use it.

Re: Cannot Create Points in Collector

LarryMasters — Thu, 25 Jun 2020 18:07:37 GMT

Update. Still having same problem and it has been in ESRI tech support since April 2020. Now having other problems with Collector and Classic. I thought is was frustrating before, now thinking about other non-ESRI solutions to handle this. Maybe FieldMaps will work when available, but the world keeps turning and I need a solution. Collector#

Re: Cannot Create Points in Collector

DougMorgenthaler — Wed, 01 Jul 2020 16:53:32 GMT

Larry Masters‌ do you happen to have z-values enabled on the layer that you're having difficulties with? Can you collect or update a point manually in Collector by sliding the map (not use the GPS)?

Re: Cannot Create Points in Collector

LarryMasters — Thu, 02 Jul 2020 17:55:48 GMT

Doug,

I do have z enabled on a few of the ones (feature services and web maps) that will not allow me to submit. However, I can submit on one. All were created the same way.

I can submit a point if i change the provider from my gps unit to the integrated receiver on my iPad.

Re: Cannot Create Points in Collector

MarietteHachey-Boudreau — Mon, 06 Jul 2020 17:56:28 GMT

I am having the same issue. I cannot collect data using the new or classic collector. It says submitted and then dissapears. Brand new GPS and i cant get it working. Tough day.

Re: Cannot Create Points in Collector

MarietteHachey-Boudreau — Mon, 06 Jul 2020 18:42:11 GMT

I figured it out for myself. I had to remove all definition queries on all layers. Then uploaded the map again onto arcgis online and now i can edit correctly.

Re: Cannot Create Points in Collector

LarryMasters — Mon, 06 Jul 2020 18:49:47 GMT

Glad you got it to work. I can collect/submit points as long as I use the default symbology. However, if I change size, color, shape, anything with it, NO JOY!

Can use same feature service in Classic and it works just fine. It works everywhere but Collector.

ESRI support has had this since April and no word on what it is. Very frustrating.

Re: Cannot Create Points in Collector

CortWilson — Thu, 09 Jul 2020 21:38:23 GMT

I have the same problem. Everything works in Classic, but not in the new Collector. I can perform all the operations within Collector, but the "Submit" button remains greyed out and will not allow me to submit any changes. I am using Portal 10.5.1 Services are published from Server 10.5; Services are secured with the credentials stored within the Portal; I have not modified the symbology that was configured within the MXD used to publish the service.

Re: Cannot Create Points in Collector

CortWilson — Fri, 10 Jul 2020 18:00:40 GMT

On the feature service you are having issues with, were you using symbology based on unique values? That is where the issue lies with me. If I set the symbology to single symbol it works fine. I've replicated the issue on other features as well. I'm working with a tier 1 support analyst now, and I'm sure it will be found to be and logged as a bug; who knows how long before they get it fixed though....

FYI Doug Morgenthaler‌ Case #02592331

Re: Cannot Create Points in Collector

LarryMasters — Mon, 13 Jul 2020 15:07:24 GMT

So still radio silence from ESRI on this. I get the "we are looking into it" email but nothing else. Here is where I am now. Made two simple point features. One has some more fields than the other but nothing major. Can shoot and submit both points if i do not change any symbology at all (per before, nothing different). This time I changed the symbology in my web map ( i have to have to do this, basic symbology is no good for me). I can shoot and submit fine. However, the Collector app is showing the wrong symbology. The shots should be yellow as that is the GPS unit I am using. In collector they are red, like that have not been shot. See Pics. The top one is the web map and is correct. The bottom is Collector and wrong.

Re: Cannot Create Points in Collector

CortWilson — Mon, 13 Jul 2020 15:13:13 GMT

Interesting... looks like your symbology is based on one of the ESRI GNSS metadata fields? I wonder if that has anything to do with it. My symbology is also based on one of those GNSS metadata fields, but I am using the “Fix Type” field...

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Cort Wilson

GIS/Asset Program Lead

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wilson@skagitpud.org

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Re: Cannot Create Points in Collector

CortWilson — Fri, 24 Jul 2020 17:11:52 GMT

I worked with ESRI support and they created a bug to document the issue and get it in queue for their product plant.

BUG-000132548: Submitting records fails when a feature service is symbolized with unique values in Collector for ArcGIS
Workaround: Symbolize using unique values in Portal instead of Pro 2.5

Re: Cannot Create Points in Collector

Gisbert61 — Thu, 24 Sep 2020 14:14:53 GMT

I just used 'receiver name', also a gnss metadatafield to base the symbology on, empty is red, not empty green, to give our field workers a hint as to where they already were. metadatafields were just added using the arcgis pro ' add gps metadatafields' tool so still empty.

This works at the moment but I have had similar problems earlier this year.

Did you hear anything new about the bug?

Regards,

bert