topic Re: Can see and edit hosted feature layers in a web map. Collector app opens but hosted features unable to load. Thoughts? in ArcGIS Collector Questions

Can see and edit hosted feature layers in a web map. Collector app opens but hosted features unable to load. Thoughts?

JenniferCasey1 — Thu, 24 Mar 2016 22:29:58 GMT

I am publishing features from our server. The feature service seems to be successfully created (screenshots below.) I am able to create web map with full editing capabilities. The web map functions fine. When I open collector I can see the web map, but all hosted features say "Layer Not Loaded". I added non-hosted layers to the same map and these features work in collector. I have redone the process but I get the same results. Any ideas would be welcomed.

Re: Can see and edit hosted feature layers in a web map. Collector app opens but hosted features unable to load. Thoughts?

DavidColey — Mon, 28 Mar 2016 17:09:09 GMT

So you are saying that in your web map, you have both hosted feature layers and a feature service from your environment?

Re: Can see and edit hosted feature layers in a web map. Collector app opens but hosted features unable to load. Thoughts?

JenniferCasey1 — Mon, 28 Mar 2016 17:21:52 GMT

I have hosted features only. I added the features from my environment to test if there was an issue with my web map. However that doesn't seem to be the case. I think the problem is the hosted features, but I do not know what specifically is preventing them from loading in collector when they load fine with the web map. I read on the forums that features will not load in collector if they're not editable however I full in capabilities in the web map. Do you know of any other reasons it would not load?

Re: Can see and edit hosted feature layers in a web map. Collector app opens but hosted features unable to load. Thoughts?

DavidColey — Mon, 28 Mar 2016 20:41:45 GMT

I'd check privileges. I've got 2 deployments going, one with hosted layers only, a second with both hosted and a feature service from my environment. In both cases the webmap and feature layers are shared to the same group and sync is enabled on the feature layer. Full create, update and delete are set on the feature layer as well-

Re: Can see and edit hosted feature layers in a web map. Collector app opens but hosted features unable to load. Thoughts?

JenniferCasey1 — Tue, 29 Mar 2016 16:15:21 GMT

I could see why you say that. I have looked at the original feature service however I am not sure this is the case. I can can edit in the web map and nothing loads in collector. I am using the same web map in ArcGIS Online as I am loading in collector and I am also using the same username and password. If it was a permission issue I would think I would not be able to edit the web map.

Re: Can see and edit hosted feature layers in a web map. Collector app opens but hosted features unable to load. Thoughts?

Kylie — Tue, 29 Mar 2016 16:24:21 GMT

Could you share your map and your hosted service with a group and invite user Collector4ArcGIS?

Re: Can see and edit hosted feature layers in a web map. Collector app opens but hosted features unable to load. Thoughts?

DavidColey — Tue, 29 Mar 2016 19:23:27 GMT

Are you sure you have sync capability enabled on your feature service and/or hosted feature layer?

Re: Can see and edit hosted feature layers in a web map. Collector app opens but hosted features unable to load. Thoughts?

JenniferCasey1 — Wed, 30 Mar 2016 15:12:19 GMT

Unfortunately no, I am unable to share my because of internal security restrictions.

Re: Can see and edit hosted feature layers in a web map. Collector app opens but hosted features unable to load. Thoughts?

JenniferCasey1 — Wed, 30 Mar 2016 15:16:09 GMT

I did not use the enable sync option, but it wasn't working quite right. I don't think this is the problem since enable sync is for offline editing and then synchronizing data which isn't a capability we currently need. Unless I misunderstood you; did you mean something else?

Re: Can see and edit hosted feature layers in a web map. Collector app opens but hosted features unable to load. Thoughts?

DavidColey — Wed, 30 Mar 2016 21:52:36 GMT

No you're right, I just wasn't quite sure if you were strictly referring to the online use case which obviously you are. Sorry I can't be of more help

Re: Can see and edit hosted feature layers in a web map. Collector app opens but hosted features unable to load. Thoughts?

JenniferCasey1 — Thu, 31 Mar 2016 16:02:26 GMT

Thanks for trying.

Re: Can see and edit hosted feature layers in a web map. Collector app opens but hosted features unable to load. Thoughts?

MiaogengZhang — Sat, 02 Apr 2016 00:35:20 GMT

Try using the browser in your mobile device running Collector. Open ArcGIS Online map viewer, can you load the layer in ArcGIS Online?

Re: Can see and edit hosted feature layers in a web map. Collector app opens but hosted features unable to load. Thoughts?

JenniferCasey1 — Tue, 05 Apr 2016 22:53:32 GMT

Thank you guys for helping me troubleshoot this. It turns out the issue was that the server was configured so that the feature layers were being blocked outside the network. I could see the layers on my desktop because I am hooked into the network but not on collector because my ipad is outside the network. The server has been reconfigured and it is working now.

Re: Can see and edit hosted feature layers in a web map. Collector app opens but hosted features unable to load. Thoughts?

DavidColey — Wed, 06 Apr 2016 21:39:32 GMT

That's good to know, thanks for the update.