topic Re: Downloading maps for offline editing in ArcGIS Collector Questions

Downloading maps for offline editing

KevinDunkin1 — Tue, 11 Aug 2015 15:19:05 GMT

I have a my map enabled for offline use and am currently in the process of creating a aerial tpkl to be sideloaded into an ipad for a basemap. While the tpk is being created I am testing the general functionality of offline editing in collector and am receiving an error approximately mid way through the download. I am currently using an ESRI basemap from AGOL. In an attempt to find a consistent error pattern it seems no matter the "work area" or "map detail" an error occurs. I originally received "the request has timed out" however now I receive "Error performing submit job operation for Export Tiles on Export Cache".

This seems like a basemap error/issue does one think it will persist with my own tpk?

Do I have to select a work area and map detail when using my tpk? Field editors will need the entire aerial not just sections

Re: Downloading maps for offline editing

RossHoffmann — Tue, 11 Aug 2015 17:45:05 GMT

I'm having this exact same problem; no matter what map I try to download for local editing using ArcGIS Collector (I've tried the iOS and Android versions), I get the "Error performing submit job operation for export tiles on export cache".

Re: Downloading maps for offline editing

KellyGerrow — Tue, 11 Aug 2015 17:58:48 GMT

Hi Kevin and Ross,

Are either of your web maps publicly available? If so, please share the link or send in a private message.

What basemap are you trying to take offline? Is it a default basemap or a custom tiled basemap created in ArcGIS Online?

I would also recommend contacting Esri Support Services to look into this specific issue.

Thanks,

Kelly

Re: Downloading maps for offline editing

KevinDunkin1 — Tue, 11 Aug 2015 18:40:49 GMT

The basemap is a default ESRI AGOL, I plan on side loading a tpk locally onto my device. My concern is will this persist with the tpk and must I pick a work area and map detail when using my own tpk? Or can the entire tpk be accessed once the web map downloads and the basemap loaded?

UPDATE: I am no longer getting the "Error performing..." error and I have not changed anything, but the time out still persists after only almost one minute, so offline use still is not being tested at this point. Again I have not changed anything in the map, on the device or network/wifi

Re: Downloading maps for offline editing

Mevs604 — Tue, 11 Aug 2015 19:37:03 GMT

I too am receiving this error when trying to download a new basemap for offline use. I am using the Topographic map from AGOL and get the message "Error performing submit job operation for Export Tiles on Export Cache" after a short while. Everything has been working correctly with this map until today.

Note that I am able to successfully download the data when selecting a custom basemap from a sideloaded TPK rather than the topo basemap from AGOL.

Re: Downloading maps for offline editing

RossHoffmann — Tue, 11 Aug 2015 19:43:20 GMT

I cannot make my maps public because of my organization's privacy requirements.

I have started a case with ESRI and they're researching it right now. It's ESRI Case #01671890.

Re: Downloading maps for offline editing

KellyGerrow — Tue, 11 Aug 2015 21:31:32 GMT

There was a performance issue with the tiled basemaps which may have been causing the issue that you experienced. The issue has been resolved. http://status.arcgis.com/

Please retest the workflow and let us know if you are still experiencing issues.

Re: Downloading maps for offline editing

MarkusJackenkroll — Wed, 12 Aug 2015 09:11:34 GMT

Hey Kelly,

we noticed the same behavior (Andoid, Collector 10.3.1). The message still appears, no download is possible.

Thanks for supporting,

Markus

Re: Downloading maps for offline editing

PeteCrosier — Wed, 12 Aug 2015 10:08:26 GMT

I'm also seeing this, I've contacted UK support.

Re: Downloading maps for offline editing

BledarBirbo — Wed, 12 Aug 2015 10:24:16 GMT

Hi Kelly.

It seems that the problem is not resolved.

I am getting the same error right now.

We have users in the field at the moment waiting for this issue to be fixed.

Thanks.

Re: Downloading maps for offline editing

KevinDunkin1 — Wed, 12 Aug 2015 12:21:38 GMT

As of this morning downloading maps still prompts the 'Tile cache' error we have been discussing.

I have since sideloaded a tpk locally and downloads work fine.

Re: Downloading maps for offline editing

KevinDunkin1 — Wed, 12 Aug 2015 12:24:36 GMT

I am using a sideloaded tpk this is something you might consider, the downloads are fast and there is no need to select <1Gb of data for your working area and map detail.

Plus you avoid errors/downtime like this!

Best

Kevin

Re: Downloading maps for offline editing

PeteCrosier — Wed, 12 Aug 2015 12:32:49 GMT

Yep, we do the bulk of our work with side-loaded tile packages and they're good for performance and portability. Problem is if you have a large potential work area and people want to be able to work at good levels of detail anywhere in your area, then you have to generate a tile package at a suitable zoom level for your whole network - this can take a long time and result in a really big file (often too big for your device). Taking an online basemap offline lets you pick anywhere in your large area and download a little piece of it without the management of tile packages on the device.

Re: Downloading maps for offline editing

SverkerNorlander — Wed, 12 Aug 2015 13:02:51 GMT

I have customers facing this issue still, and have submitted a support request to Esri Inc.

Re: Downloading maps for offline editing

ZacharyPetix — Wed, 12 Aug 2015 13:43:42 GMT

Same issue in the States. All my collector maps using ESRI Topo Landbase fail to download with same error: "Error performing submit job operation for Export Tiles on Export Cache".

Re: Downloading maps for offline editing

JacquelineKovarik — Wed, 12 Aug 2015 13:45:34 GMT

Hi Kelly,

I'm receiving the same error message in all my organization's Collector apps as of yesterday morning.

Any update on when the issue will be resolved?

Thanks!

Jacqueline

Re: Downloading maps for offline editing

KellyGerrow — Wed, 12 Aug 2015 16:06:00 GMT

This issue is being investigated. Please check ArcGIS Online Health Dashboard for updates.

Re: Downloading maps for offline editing

KellyGerrow — Wed, 12 Aug 2015 20:16:19 GMT

This issue has been resolved now.

Please let us know if you are still experiencing issues.

-Kelly

Re: Downloading maps for offline editing

AndersonPereira_da_Silva — Wed, 12 Aug 2015 20:32:00 GMT

Hi Kelly,

It is not possible to download the maps.

In my case I have the message: "Unable to create replica. Please check your parameters. Crete replica internal error,"

Re: Downloading maps for offline editing

PeteCrosier — Thu, 13 Aug 2015 07:18:19 GMT

I've been able to take Esri Inc's Topographic basemap offline, thanks. Just having issues with Esri UK's basemaps now (the ones described at geoXchange - geoXchange - New OS Open Basemaps available for free in ArcGIS Online).