topic Re: Collector says sync complete, but data does not appear in Server in ArcGIS Collector Questions

Collector says sync complete, but data does not appear in Server

Anonymous User — Mon, 22 Aug 2016 16:17:20 GMT

Recently we deployed Collector Version 10.4.0 on an iPad Mini 4. We set it up from our SDE, in disconnected mode and the map contained one tile package and one feature service (with ~400 line segments).

Our field inspector synchronized the data at the end of each day, and Collector told him everything had been synchronized. However, on our end in the office, only one or two days of inspections came through to the SDE. I'm looking at the iPad now, and all the data is on it, and it says it is synchronized, when it reality it isn't.

Has anyone experienced this before, and do you know why this might happen?

Thanks,

Brendan

Re: Collector says sync complete, but data does not appear in Server

RussRoberts — Mon, 22 Aug 2016 16:18:27 GMT

Are you using versioned data?

Re: Collector says sync complete, but data does not appear in Server

Anonymous User — Mon, 22 Aug 2016 16:19:53 GMT

Nope.

Re: Collector says sync complete, but data does not appear in Server

RussRoberts — Mon, 22 Aug 2016 16:21:57 GMT

If you check out the webmap or feature service being used are the new features there?

Re: Collector says sync complete, but data does not appear in Server

Anonymous User — Mon, 22 Aug 2016 16:23:35 GMT

No, they don't show up there either. Only on the iPad.

Re: Collector says sync complete, but data does not appear in Server

RussRoberts — Mon, 22 Aug 2016 16:30:12 GMT

if you make an edit to the feature class and hit sync does the data come across to the offline db in Collector.

Re: Collector says sync complete, but data does not appear in Server

Anonymous User — Mon, 22 Aug 2016 16:36:59 GMT

Yes, I enabled "Pull Edits", and then the changes I made to the feature class in AGOL transferred to the offline db in Collector.

Re: Collector says sync complete, but data does not appear in Server

AnthonyClark3 — Mon, 22 Aug 2016 16:54:50 GMT

We've seen similar issues while using Collector with SQL float / double data types.

In the ArcGIS Online web map you can configure the scale (decimals) for the field but not the precision. For example, if your SQL field data type is numeric(3,1), which is a max value of 99.9, Collector doesn't know that max. If a user were to type 999.9, Collector accepts that value and stores on the device.

From our experience, when you sync you will get an error, however the items to be synced (on the cloud icon) disappear and it looks as if the Sync was successful. The features remain on your device, however they actually never get synced to the SQL DB.

The ArcGIS Server log error associated with this issue is "Arithmetic overflow error converting real to data type numeric."

Re: Collector says sync complete, but data does not appear in Server

Anonymous User — Mon, 22 Aug 2016 17:04:41 GMT

Hmm, thanks Anthony. That could be the case here. One field was double. The inspector said that the first time he hit sync, he got an error. Then the next time (and every other time) it synched successfully (or so he thought…).

Were you able to recover the data in your case?

Re: Collector says sync complete, but data does not appear in Server

Anonymous User — Mon, 22 Aug 2016 17:23:44 GMT

Russell,

I see on many forums that the tool “Runtime GDB to File GDB” can be used to extract data from iOS when it doesn’t sync correctly. However, we are still using ArcGIS 10.2.2 ( soon to switch to 10.4), so I don’t seem to have this tool available to me. Are you able to extract this to a file geodatabase for me (see attached)? Or, is there a different tool that could do the job?

Alternatively, I can contact my local help support if you prefer.

Thanks for your help,

Brendan

Re: Collector says sync complete, but data does not appear in Server

RussRoberts — Mon, 22 Aug 2016 18:12:46 GMT

I would definitely recommend asking your support contact to convert the offline db to a file gdb that you can merge back into your SDE dataset.

Re: Collector says sync complete, but data does not appear in Server

AnthonyClark3 — Mon, 22 Aug 2016 22:17:54 GMT

If the data is still on the device and you've identified the field(s) causing the sync issues, you could edit the features and fix the field(s). Then try to sync again.

Re: Collector says sync complete, but data does not appear in Server

davidbaron1 — Mon, 30 Oct 2017 19:56:30 GMT

Russell, is there a solution to this issue? I've deployed Collector over 50 times successfully and I'm just now having this problem in my portal environment. Collector says sync successful and my collected features seem to exist on the iPad maps, but not in SDE. The ArcServer error logs are getting me no where.

Please tell me there in a reason/ fix for this.... I cannot download a gdb of the server and merge into a target since this is not an AGOL hosted service.

Really appreciate the help.

Re: Collector says sync complete, but data does not appear in Server

MiaogengZhang — Mon, 30 Oct 2017 20:54:15 GMT

David,

I suggest contacting the support to investigate this issue.

-Morgan

Re: Collector says sync complete, but data does not appear in Server

Anonymous User — Tue, 31 Oct 2017 18:15:01 GMT

David,

If you are using services published straight to an ArcGIS Server, is the data you are using registered as versioned or archived? Or are you using services published directly to Portal as hosted feature services?

Re: Collector says sync complete, but data does not appear in Server

GISCrestwood — Tue, 31 Oct 2017 18:46:31 GMT

I am publishing directly to ArcServer and the datasets in the service are versioned. Our server is federated with Portal and our environment is 10.5.1.

I should note that this is the first time I've had to use versioned datasets... typically I configure the datasets with archiving-- I've had no problems going that route so possibly its the versioning?

Thank you for the reply.

Re: Collector says sync complete, but data does not appear in Server

Anonymous User — Tue, 31 Oct 2017 18:52:57 GMT

You will need to reconcile and post the versions. Collector is using a separate version from the ArcGIS Server/Portal. Once you reconcile and post, you will see the collector edits back in the Portal web map.

Offline maps and versioned data—Documentation | ArcGIS Enterprise