topic Re: the request timed out in ArcGIS Collector Questions https://community.esri.com/t5/arcgis-collector-questions/the-request-timed-out/m-p/452778#M7735 <HTML><HEAD></HEAD><BODY><P>No I am not….</P></BODY></HTML> Wed, 10 Sep 2014 22:01:04 GMT ScottBallard 2014-09-10T22:01:04Z the request timed out https://community.esri.com/t5/arcgis-collector-questions/the-request-timed-out/m-p/452774#M7731 <HTML><HEAD></HEAD><BODY><P>anyone get this message when using collector to access Portal?</P></BODY></HTML> Wed, 10 Sep 2014 21:26:57 GMT https://community.esri.com/t5/arcgis-collector-questions/the-request-timed-out/m-p/452774#M7731 ScottBallard 2014-09-10T21:26:57Z Re: the request timed out https://community.esri.com/t5/arcgis-collector-questions/the-request-timed-out/m-p/452775#M7732 <HTML><HEAD></HEAD><BODY><P>Hi Scott</P><P>can you provide more detail. At what point is collector timing out. When you open, load a map or enter a point etc...?</P><P>Thanks</P></BODY></HTML> Wed, 10 Sep 2014 21:34:21 GMT https://community.esri.com/t5/arcgis-collector-questions/the-request-timed-out/m-p/452775#M7732 JürgenAchilles 2014-09-10T21:34:21Z Re: the request timed out https://community.esri.com/t5/arcgis-collector-questions/the-request-timed-out/m-p/452776#M7733 <HTML><HEAD></HEAD><BODY><P>when i attempt to sign in. Collector successfully validates I have the correct web address for Portal, then I sign in and it times out. I have used mutliple logins all with the same result 'The request timed out'</P><P></P><P>Thanks for responding</P></BODY></HTML> Wed, 10 Sep 2014 21:41:03 GMT https://community.esri.com/t5/arcgis-collector-questions/the-request-timed-out/m-p/452776#M7733 ScottBallard 2014-09-10T21:41:03Z Re: the request timed out https://community.esri.com/t5/arcgis-collector-questions/the-request-timed-out/m-p/452777#M7734 <HTML><HEAD></HEAD><BODY><P>Scott,</P><P>are you a member of the Collector Pilot Group?</P><P>If not check with <A href="https://community.esri.com/migrated-users/23040">GIS Support</A>‌.</P><P>Regards</P></BODY></HTML> Wed, 10 Sep 2014 21:52:38 GMT https://community.esri.com/t5/arcgis-collector-questions/the-request-timed-out/m-p/452777#M7734 JürgenAchilles 2014-09-10T21:52:38Z Re: the request timed out https://community.esri.com/t5/arcgis-collector-questions/the-request-timed-out/m-p/452778#M7735 <HTML><HEAD></HEAD><BODY><P>No I am not….</P></BODY></HTML> Wed, 10 Sep 2014 22:01:04 GMT https://community.esri.com/t5/arcgis-collector-questions/the-request-timed-out/m-p/452778#M7735 ScottBallard 2014-09-10T22:01:04Z Re: the request timed out https://community.esri.com/t5/arcgis-collector-questions/the-request-timed-out/m-p/452779#M7736 <HTML><HEAD></HEAD><BODY><P>Hi <A href="https://community.esri.com/migrated-users/65402">Jürgen Achilles</A>‌ ... I think you have your groups mixed up <IMG src="https://community.esri.com/legacyfs/online/emoticons/happy.png" /></P></BODY></HTML> Thu, 11 Sep 2014 05:33:19 GMT https://community.esri.com/t5/arcgis-collector-questions/the-request-timed-out/m-p/452779#M7736 GISSupport3 2014-09-11T05:33:19Z Re: the request timed out https://community.esri.com/t5/arcgis-collector-questions/the-request-timed-out/m-p/452780#M7737 <HTML><HEAD></HEAD><BODY><P>Hi <A href="https://community.esri.com/migrated-users/11657">Scott Ballard</A>‌</P><P></P><P>Can you connect to the Portal via a web browser?</P></BODY></HTML> Thu, 11 Sep 2014 05:34:00 GMT https://community.esri.com/t5/arcgis-collector-questions/the-request-timed-out/m-p/452780#M7737 GISSupport3 2014-09-11T05:34:00Z Re: the request timed out https://community.esri.com/t5/arcgis-collector-questions/the-request-timed-out/m-p/452781#M7738 <HTML><HEAD></HEAD><BODY><P>yep and sorry <A href="https://community.esri.com/migrated-users/11657">Scott Ballard</A>‌</P></BODY></HTML> Thu, 11 Sep 2014 09:52:32 GMT https://community.esri.com/t5/arcgis-collector-questions/the-request-timed-out/m-p/452781#M7738 JürgenAchilles 2014-09-11T09:52:32Z Re: the request timed out https://community.esri.com/t5/arcgis-collector-questions/the-request-timed-out/m-p/452782#M7739 <HTML><HEAD></HEAD><BODY><P>yes i can</P></BODY></HTML> Tue, 07 Oct 2014 21:31:08 GMT https://community.esri.com/t5/arcgis-collector-questions/the-request-timed-out/m-p/452782#M7739 ScottBallard 2014-10-07T21:31:08Z Re: the request timed out https://community.esri.com/t5/arcgis-collector-questions/the-request-timed-out/m-p/452783#M7740 <HTML><HEAD></HEAD><BODY><P>Can you connect to the Portal via a browser on your mobile device?</P><P>Does the Collector App released last week make a difference?</P></BODY></HTML> Tue, 07 Oct 2014 23:37:09 GMT https://community.esri.com/t5/arcgis-collector-questions/the-request-timed-out/m-p/452783#M7740 GISSupport3 2014-10-07T23:37:09Z Re: the request timed out https://community.esri.com/t5/arcgis-collector-questions/the-request-timed-out/m-p/452784#M7741 <HTML><HEAD></HEAD><BODY><P>Yes I can connect to Portal via my browser on the tablet.</P><P></P><P>It’s the latest version of Collector</P></BODY></HTML> Tue, 07 Oct 2014 23:57:40 GMT https://community.esri.com/t5/arcgis-collector-questions/the-request-timed-out/m-p/452784#M7741 ScottBallard 2014-10-07T23:57:40Z Re: the request timed out https://community.esri.com/t5/arcgis-collector-questions/the-request-timed-out/m-p/452785#M7742 <HTML><HEAD></HEAD><BODY><P>I assume you are on Android?</P><P></P><P>Via your browser, login to the Portal and then click "My Organisation"</P><P>Look for your Name.</P><P>Confirm your Username</P><P></P><P>Use the exact Username as the login via the app.</P><P></P><P>See what happens.</P></BODY></HTML> Wed, 08 Oct 2014 02:34:52 GMT https://community.esri.com/t5/arcgis-collector-questions/the-request-timed-out/m-p/452785#M7742 GISSupport3 2014-10-08T02:34:52Z Re: the request timed out https://community.esri.com/t5/arcgis-collector-questions/the-request-timed-out/m-p/452786#M7743 <HTML><HEAD></HEAD><BODY><P>No iOS</P><P></P><P>The obvious stuff ie using the correct login is not the issue. It goes deeper than that.</P></BODY></HTML> Wed, 08 Oct 2014 15:57:49 GMT https://community.esri.com/t5/arcgis-collector-questions/the-request-timed-out/m-p/452786#M7743 ScottBallard 2014-10-08T15:57:49Z Re: the request timed out https://community.esri.com/t5/arcgis-collector-questions/the-request-timed-out/m-p/452787#M7744 <HTML><HEAD></HEAD><BODY><P>Hmm ... the plot thickens ...</P><P></P><P>What messages are in the Portal logs / Fiddler trace?</P></BODY></HTML> Wed, 08 Oct 2014 23:00:06 GMT https://community.esri.com/t5/arcgis-collector-questions/the-request-timed-out/m-p/452787#M7744 GISSupport3 2014-10-08T23:00:06Z