topic Re: Collector Token Error in ArcGIS Collector Questions

Collector Token Error

SappiGIS — Tue, 29 Apr 2014 08:40:08 GMT

I have created a map project in Portal for ArcGIS to be consumed in the collector app on Android and IOS devices. I can open the app and edit and sync data in the connected state, but when I want to download the data on to the devices the following error occurs.

"The map 'MYMAP' failed to download with the message: Message: Unable to generate token. Details: Invalid username or password."

I have created tokens for the service url's and I can access the services on a web application. The only place where I am blocked is in the collector app download. Am I missing something? Has any one came across the same problem?

Re: Collector Token Error

RussRoberts — Tue, 29 Apr 2014 14:54:19 GMT

Are you use Esri basemaps? If so are you using the services.arcgisonline.com url for the basemap or tiledbasemaps.arcgis.com?

Thanks
Russ

Re: Collector Token Error

RussRoberts — Tue, 29 Apr 2014 17:57:51 GMT

Here is a help doc link to how you should set up Esri's services for exporting tiles: Portal & Collector Offline

Russ

Re: Collector Token Error

SappiGIS — Wed, 30 Apr 2014 07:32:19 GMT

Thank you Russ, that helped. I think that will solve the download issue. Unfortunately I received an error "Unable to load https://MyServer.com/arcgisportal/sharing/proxy? https://www.arcgis/sharing/generateToken status: 403"

I don't know if this might be an issue as well. Our organisation has a closed network and we opened a url to allow contractors to access our GIS pages and portal. We aliased the url. We only created a Domain certificate for the actual url and not for the alias. The alias url is used to access our network from outside our organisation. Must we create a Domain certificate for the alias url as well?

Also when I try to add the tiled basemap it redirects me to a HTTPS url for portal and require me to add it again on which I receive the error attached. When I try to add my edit feature service it does not want to loads aswell due to the HTTPS url (unable to load). How do I get around this?