topic Re: Map Downloads with Collector Classic but not the New Collector in ArcGIS Collector Questions

Map Downloads with Collector Classic but not the New Collector

PatrickFilyer — Tue, 02 Apr 2019 17:14:31 GMT

Has anyone else experienced this?

Re: Map Downloads with Collector Classic but not the New Collector

ThomasJones1 — Wed, 03 Apr 2019 11:43:19 GMT

Hello Patrick,

It would helpful to know a little more of how you are using collector.

1). Are you signing into Collector through Portal for ArcGIS or ArcGIS Online?

2). Do you receive a specific error message when the map fails to download?

3). Is this issue restricted to a particular web map?

Thanks,

Thomas.

Re: Map Downloads with Collector Classic but not the New Collector

PatrickFilyer — Wed, 03 Apr 2019 13:00:53 GMT

Hello Thomas,

1) Signing in through ArcGIS Online

2) I have used the collector error log to log the error. You can find it at the bottom of this message.

3) The issue occurs on multiple web maps.

Additionally, I came across a similar thread - where Colin Lawrence provides some possibly reasoning behind the errors. It's likely that this is the reason why my maps are failing because I published them from Desktop with Domains (definitely some duplicates). Is there a list of do's and dont's for publishing data? All of our maps are taken offline due to lack of connectivity in the province. I think there needs to be more transparency in regards to what will "break" the new collector. I know its probably more complicated than that but it would help future deployments of offline datasets.

2019-04-03, 9:59 AM Found an Exploded Map Package at: file:///private/var/mobile/Containers/Data/Application/0E520A06-9640-4C0C-9C9B-1279D6D05092/Documents/AVGWoodlands@HK1JCkzRlbeqkjjf/maps/86e2fdffb6d54318b774db88024923cf/4B04021F-B58B-46CD-A808-B6DB1359DA6C/
2019-04-03, 9:59 AM Found an Exploded Map Package at: file:///private/var/mobile/Containers/Data/Application/0E520A06-9640-4C0C-9C9B-1279D6D05092/Documents/AVGWoodlands@HK1JCkzRlbeqkjjf/maps/6ee3f464dee744c698be4768ca84764f/017F7F5C-B73D-4176-BD9E-12C4C2C15D15/
2019-04-03, 9:59 AM Found an Exploded Map Package at: file:///private/var/mobile/Containers/Data/Application/0E520A06-9640-4C0C-9C9B-1279D6D05092/Documents/AVGWoodlands@HK1JCkzRlbeqkjjf/maps/86e2fdffb6d54318b774db88024923cf/4B04021F-B58B-46CD-A808-B6DB1359DA6C/
2019-04-03, 9:59 AM Found an Exploded Map Package at: file:///private/var/mobile/Containers/Data/Application/0E520A06-9640-4C0C-9C9B-1279D6D05092/Documents/AVGWoodlands@HK1JCkzRlbeqkjjf/maps/6ee3f464dee744c698be4768ca84764f/017F7F5C-B73D-4176-BD9E-12C4C2C15D15/
2019-04-03, 9:59 AM Found an Exploded Map Package at: file:///private/var/mobile/Containers/Data/Application/0E520A06-9640-4C0C-9C9B-1279D6D05092/Documents/AVGWoodlands@HK1JCkzRlbeqkjjf/maps/86e2fdffb6d54318b774db88024923cf/4B04021F-B58B-46CD-A808-B6DB1359DA6C/
2019-04-03, 9:59 AM Found an Exploded Map Package at: file:///private/var/mobile/Containers/Data/Application/0E520A06-9640-4C0C-9C9B-1279D6D05092/Documents/AVGWoodlands@HK1JCkzRlbeqkjjf/maps/6ee3f464dee744c698be4768ca84764f/017F7F5C-B73D-4176-BD9E-12C4C2C15D15/
2019-04-03, 9:59 AM Found an Exploded Map Package at: file:///private/var/mobile/Containers/Data/Application/0E520A06-9640-4C0C-9C9B-1279D6D05092/Documents/AVGWoodlands@HK1JCkzRlbeqkjjf/maps/86e2fdffb6d54318b774db88024923cf/4B04021F-B58B-46CD-A808-B6DB1359DA6C/
2019-04-03, 9:59 AM Found an Exploded Map Package at: file:///private/var/mobile/Containers/Data/Application/0E520A06-9640-4C0C-9C9B-1279D6D05092/Documents/AVGWoodlands@HK1JCkzRlbeqkjjf/maps/6ee3f464dee744c698be4768ca84764f/017F7F5C-B73D-4176-BD9E-12C4C2C15D15/
2019-04-03, 9:46 AM Found an Exploded Map Package at: file:///private/var/mobile/Containers/Data/Application/0E520A06-9640-4C0C-9C9B-1279D6D05092/Documents/AVGWoodlands@HK1JCkzRlbeqkjjf/maps/86e2fdffb6d54318b774db88024923cf/4B04021F-B58B-46CD-A808-B6DB1359DA6C/
2019-04-03, 9:46 AM Found an Exploded Map Package at: file:///private/var/mobile/Containers/Data/Application/0E520A06-9640-4C0C-9C9B-1279D6D05092/Documents/AVGWoodlands@HK1JCkzRlbeqkjjf/maps/6ee3f464dee744c698be4768ca84764f/017F7F5C-B73D-4176-BD9E-12C4C2C15D15/
2019-04-03, 9:46 AM Found an Exploded Map Package at: file:///private/var/mobile/Containers/Data/Application/0E520A06-9640-4C0C-9C9B-1279D6D05092/Documents/AVGWoodlands@HK1JCkzRlbeqkjjf/maps/86e2fdffb6d54318b774db88024923cf/4B04021F-B58B-46CD-A808-B6DB1359DA6C/
2019-04-03, 9:46 AM Found an Exploded Map Package at: file:///private/var/mobile/Containers/Data/Application/0E520A06-9640-4C0C-9C9B-1279D6D05092/Documents/AVGWoodlands@HK1JCkzRlbeqkjjf/maps/6ee3f464dee744c698be4768ca84764f/017F7F5C-B73D-4176-BD9E-12C4C2C15D15/
2019-04-03, 9:46 AM Found an Exploded Map Package at: file:///private/var/mobile/Containers/Data/Application/0E520A06-9640-4C0C-9C9B-1279D6D05092/Documents/AVGWoodlands@HK1JCkzRlbeqkjjf/maps/86e2fdffb6d54318b774db88024923cf/4B04021F-B58B-46CD-A808-B6DB1359DA6C/
2019-04-03, 9:46 AM Found an Exploded Map Package at: file:///private/var/mobile/Containers/Data/Application/0E520A06-9640-4C0C-9C9B-1279D6D05092/Documents/AVGWoodlands@HK1JCkzRlbeqkjjf/maps/6ee3f464dee744c698be4768ca84764f/017F7F5C-B73D-4176-BD9E-12C4C2C15D15/
2019-04-03, 9:46 AM Found an Exploded Map Package at: file:///private/var/mobile/Containers/Data/Application/0E520A06-9640-4C0C-9C9B-1279D6D05092/Documents/AVGWoodlands@HK1JCkzRlbeqkjjf/maps/86e2fdffb6d54318b774db88024923cf/4B04021F-B58B-46CD-A808-B6DB1359DA6C/
2019-04-03, 9:46 AM Found an Exploded Map Package at: file:///private/var/mobile/Containers/Data/Application/0E520A06-9640-4C0C-9C9B-1279D6D05092/Documents/AVGWoodlands@HK1JCkzRlbeqkjjf/maps/6ee3f464dee744c698be4768ca84764f/017F7F5C-B73D-4176-BD9E-12C4C2C15D15/
2019-04-02, 3:54 PM [9A6A50E8-53CB-439D-89A8-214FC59A2DC8] - Message 2/5: Loading offline map task.
2019-04-02, 3:54 PM Found an Exploded Map Package at: file:///private/var/mobile/Containers/Data/Application/0E520A06-9640-4C0C-9C9B-1279D6D05092/Documents/AVGWoodlands@HK1JCkzRlbeqkjjf/maps/86e2fdffb6d54318b774db88024923cf/4B04021F-B58B-46CD-A808-B6DB1359DA6C/
2019-04-02, 3:54 PM Found an Exploded Map Package at: file:///private/var/mobile/Containers/Data/Application/0E520A06-9640-4C0C-9C9B-1279D6D05092/Documents/AVGWoodlands@HK1JCkzRlbeqkjjf/maps/6ee3f464dee744c698be4768ca84764f/017F7F5C-B73D-4176-BD9E-12C4C2C15D15/
2019-04-02, 3:54 PM [9A6A50E8-53CB-439D-89A8-214FC59A2DC8] - Message 1/5: Job started.
2019-04-02, 3:54 PM [9A6A50E8-53CB-439D-89A8-214FC59A2DC8] - Error downloading map: Error Domain=com.esri.arcgis.runtime.error Code=6 "Illegal state" UserInfo={NSLocalizedFailureReason=Unable to support duplicate feature layers: https://services3.arcgis.com/HK1JCkzRlbeqkjjf/arcgis/rest/services/AVG_Harvest_Trails_2018/FeatureServer/0 already exists, NSLocalizedDescription=Illegal state, Additional Message=Unable to support duplicate feature layers: https://services3.arcgis.com/HK1JCkzRlbeqkjjf/arcgis/rest/services/AVG_Harvest_Trails_2018/FeatureServer/0 already exists} 2019-04-02, 3:54 PM [9A6A50E8-53CB-439D-89A8-214FC59A2DC8] - job failed 2019-04-02, 3:54 PM [9A6A50E8-53CB-439D-89A8-214FC59A2DC8] - Message 5/6: Fetching feature service infos.
2019-04-02, 3:54 PM [9A6A50E8-53CB-439D-89A8-214FC59A2DC8] - Message 4/5: Loading online layers.
2019-04-02, 3:54 PM [9A6A50E8-53CB-439D-89A8-214FC59A2DC8] - Message 3/5: Loading online map.
2019-04-02, 3:54 PM [9A6A50E8-53CB-439D-89A8-214FC59A2DC8] - Progress: 0.08 2019-04-02, 3:54 PM [9A6A50E8-53CB-439D-89A8-214FC59A2DC8] - Message 1/5: Job started.
2019-04-02, 3:54 PM [9A6A50E8-53CB-439D-89A8-214FC59A2DC8] - Message 5/5: Fetching feature service infos.
2019-04-02, 3:54 PM [9A6A50E8-53CB-439D-89A8-214FC59A2DC8] - Message 3/5: Loading online map.
2019-04-02, 3:54 PM [9A6A50E8-53CB-439D-89A8-214FC59A2DC8] - job started 2019-04-02, 3:54 PM [9A6A50E8-53CB-439D-89A8-214FC59A2DC8] - Message 2/5: Loading offline map task.
2019-04-02, 3:54 PM [9A6A50E8-53CB-439D-89A8-214FC59A2DC8] - Message 4/5: Loading online layers.
2019-04-02, 3:54 PM [9A6A50E8-53CB-439D-89A8-214FC59A2DC8] - Progress: 0.06 2019-04-02, 3:54 PM [9A6A50E8-53CB-439D-89A8-214FC59A2DC8] - Message 4/4: Loading online layers.
2019-04-02, 3:54 PM [9A6A50E8-53CB-439D-89A8-214FC59A2DC8] - Progress: 0.04 2019-04-02, 3:54 PM [9A6A50E8-53CB-439D-89A8-214FC59A2DC8] - Message 2/4: Loading offline map task.
2019-04-02, 3:54 PM [9A6A50E8-53CB-439D-89A8-214FC59A2DC8] - Message 3/4: Loading online map.
2019-04-02, 3:54 PM [9A6A50E8-53CB-439D-89A8-214FC59A2DC8] - job started 2019-04-02, 3:54 PM [9A6A50E8-53CB-439D-89A8-214FC59A2DC8] - Message 1/4: Job started.
2019-04-02, 3:54 PM [9A6A50E8-53CB-439D-89A8-214FC59A2DC8] - job started 2019-04-02, 3:54 PM [9A6A50E8-53CB-439D-89A8-214FC59A2DC8] - Message 2/3: Loading offline map task.
2019-04-02, 3:54 PM [9A6A50E8-53CB-439D-89A8-214FC59A2DC8] - Message 3/3: Loading online map.
2019-04-02, 3:54 PM [9A6A50E8-53CB-439D-89A8-214FC59A2DC8] - Message 1/3: Job started.
2019-04-02, 3:54 PM [9A6A50E8-53CB-439D-89A8-214FC59A2DC8] - Progress: 0.02 2019-04-02, 3:54 PM [9A6A50E8-53CB-439D-89A8-214FC59A2DC8] - job started 2019-04-02, 3:54 PM Found an Exploded Map Package at: file:///private/var/mobile/Containers/Data/Application/0E520A06-9640-4C0C-9C9B-1279D6D05092/Documents/AVGWoodlands@HK1JCkzRlbeqkjjf/maps/86e2fdffb6d54318b774db88024923cf/4B04021F-B58B-46CD-A808-B6DB1359DA6C/
2019-04-02, 3:54 PM Found an Exploded Map Package at: file:///private/var/mobile/Containers/Data/Application/0E520A06-9640-4C0C-9C9B-1279D6D05092/Documents/AVGWoodlands@HK1JCkzRlbeqkjjf/maps/6ee3f464dee744c698be4768ca84764f/017F7F5C-B73D-4176-BD9E-12C4C2C15D15/

Re: Map Downloads with Collector Classic but not the New Collector

ColinLawrence — Wed, 03 Apr 2019 15:52:00 GMT

Patrick,

Your error message is a bit different. Do you happen to use copies of feature layers? See this thread if so.

I wouldnt worry too much about that other thread regarding domains unless you are hitting that specific error. It was a defect with AGOL that has been addressed. The only situation to be careful of is bringing in data from multiple geodatabases which each have a domain with the same name, and publishing as a single service. There is no problem with using the same domain on multiple layers/fields in the same GDB.

Colin

Re: Map Downloads with Collector Classic but not the New Collector

PatrickFilyer — Wed, 03 Apr 2019 16:28:09 GMT

Hello Colin,

This layer is not a copy.

Re: Map Downloads with Collector Classic but not the New Collector

ColinLawrence — Wed, 03 Apr 2019 17:27:17 GMT

Do you have the same feature service added to the map twice? Looking in particular at this section of the error message:

Unable to support duplicate feature layers: https://services3.arcgis.com/HK1JCkzRlbeqkjjf/arcgis/rest/services/AVG_Harvest_Trails_2018/FeatureServer/0already exists, NSLocalizedDescription=Illegal state, Additional Message=Unable to support duplicate feature layers: https://services3.arcgis.com/HK1JCkzRlbeqkjjf/arcgis/rest/services/AVG_Harvest_Trails_2018/FeatureServer/0already exists

The same principles apply as would with copied layers; packaging into a runtime geodatabase (going offline) leads to undesirable behavior. If its necessary to display the same data multiple times in different ways, Feature Layer Views are the recommended practice.

Colin

Re: Map Downloads with Collector Classic but not the New Collector

PatrickFilyer — Wed, 03 Apr 2019 17:42:05 GMT

Not in there twice either. I took it out and re-added it and was able to download the map without error.

Thanks Colin

Re: Map Downloads with Collector Classic but not the New Collector

PatrickFilyer — Wed, 03 Apr 2019 18:36:02 GMT

Any idea on what can cause this error?

2019-04-03, 2:33 PM [773C7BC4-7B82-4533-A2AA-833A386D9398] - Error downloading map: Error Domain=com.esri.arcgis.runtime.error Code=3018 "The field already exists." UserInfo={NSLocalizedFailureReason=Creator, NSLocalizedDescription=The field already exists., Additional Message=Creator}

Re: Map Downloads with Collector Classic but not the New Collector

ColinLawrence — Wed, 03 Apr 2019 18:53:12 GMT

Patrick,

Glad you were able to get the original error sorted; I am not sure why the Web Map was thinking the layer was added twice.

In regards to the new error you are seeing, I have not seen that myself before. I dug around at it looks like this may be a quite misleading error message and may have to do with editor tracking fields and not duplicate fields or domains. I would get in contact with Support to further investigate this and if that turns out to be the cause they could attach you to a defect and help with any potential workarounds.

Colin

Re: Map Downloads with Collector Classic but not the New Collector

PatrickFilyer — Wed, 03 Apr 2019 19:45:01 GMT

Will do,

Thanks Again

Re: Map Downloads with Collector Classic but not the New Collector

ThomasColson — Wed, 12 Jun 2019 15:49:56 GMT

Was there ever a resolution to this? We're now suddenly seeing this error on feature services that have no shared domains or field names, single feature class in the service, on new and existing services. Never had these problems with Collector Classic.

Re: Map Downloads with Collector Classic but not the New Collector

ColinLawrence — Wed, 12 Jun 2019 16:33:30 GMT

Thomas,

I dont see any indication this was ever resolved with Support. As I mentioned before I believe this has to do with editor tracking fields. Can you check the schema of your problematic service? If you have editor tracking on you should only have these 4 fields:

Editor

Creator

EditDate

CreationDate

The names could vary depending on how you added editor tracking, but there should not be any duplicates (ie. Editor_1). Let me know if you see something like this.

Regards,

Colin

Re: Map Downloads with Collector Classic but not the New Collector

ThomasColson — Wed, 12 Jun 2019 17:24:28 GMT

We're in a bit of a pickle with Editor Tracking, as we can't track Editor or Creator as that involves collection of PII, so we only track EDITDATE and CREATDATE. However, I set the default for EDITUSER and CREATUSER as both "GRSM User".

Re: Map Downloads with Collector Classic but not the New Collector

ThomasColson — Wed, 12 Jun 2019 18:24:51 GMT

So editor tracking is the culprit. When CREATEUSER and EDITUSER both default to "Some Name", and editor tracking is turned on, the map will not download (Portal 10.6.1, Unfederated Server 10.6.1, SDE 10.7)

Re: Map Downloads with Collector Classic but not the New Collector

ColinLawrence — Wed, 12 Jun 2019 18:40:48 GMT

Thomas,

I am glad you were able to narrow it down. Would you be able to submit this to Support so a bug can be logged? This would be the most efficient way to close the loop on this issue and thread. Thank you!

Regards,

Colin

Re: Map Downloads with Collector Classic but not the New Collector

ThomasColson — Wed, 22 Jan 2020 16:17:50 GMT

So this is back with server 10.7.1

Re: Map Downloads with Collector Classic but not the New Collector

ColinLawrence — Wed, 22 Jan 2020 17:27:17 GMT

Thomas,

Was a bug ever logged with Support? If so, could you pass along the bug number?

Regards,

Colin

Re: Map Downloads with Collector Classic but not the New Collector

ThomasColson — Wed, 22 Jan 2020 19:28:58 GMT

No, I got side tracked, but this is happening with AGOL as well, for quite a large number of layers, so a TS case will be opened soon. Quite frustrating.

Re: Map Downloads with Collector Classic but not the New Collector

ColinLawrence — Wed, 22 Jan 2020 20:54:11 GMT

Yes, please log a case if you can. Have you been able to narrow it to the editor tracking user fields? I am wondering if it is an issue with the default value being applied. You could try defining out these fields and see if its still reproducible?

Colin

Re: Map Downloads with Collector Classic but not the New Collector

ThomasColson — Thu, 23 Jan 2020 16:17:46 GMT

Case 02479265 if you want to see the source schema, and I've got a map up on AGOl you can repro with.