topic Re: Collector Crashing on Photo Capture in iOS7 in ArcGIS Collector Questions

Collector Crashing on Photo Capture in iOS7

DominickCisson — Mon, 28 Oct 2013 19:37:43 GMT

Trying out collector with a rather simple sign collection setup, and it seems to crash inconsistently on iOS7 when trying to capture a photo for an attachment. Images captured using the front-facing (low resolution) camera on an iPhone or iPad seem to work fine. Those captured using the rear, higher resolution camera often crash Collector. The crash occurs specifically after taking the photo, and then clicking "Use Photo" to attach the photo to the point. About 60-70% of the time, attaching a high-res photo simply kills Collector. Has anyone else experienced this?

Re: Collector Crashing on Photo Capture in iOS7

RussRoberts — Mon, 28 Oct 2013 19:59:26 GMT

Which versions of the iPhone and iPad are you using and are you using iOS 7 are you using 7, 7.02,7.03 . I can't repro this with iPhone 5 running iOS 7.03. We do have an update coming out very soon with iOS 7 support. Hopefully the issue will not be reproducible with the update.

Russ

Re: Collector Crashing on Photo Capture in iOS7

DominickCisson — Tue, 29 Oct 2013 13:53:10 GMT

As seems to be typical, when I post an issue to an ESRI forum or log a bug report, it magically goes away. Granted, we did upgrade our back-end ArcGIS Server from 10.1 to 10.2 as well, so perhaps that did the trick. Needless to say, for now the Collector crashing in iOS is gone, at least for now. I like many others I'm sure am very interested in the upcoming Collector update. Is there a more concrete release date for it now? Earlier ESRI blogs had it pegged at late September.

Re: Collector Crashing on Photo Capture in iOS7

RussRoberts — Tue, 29 Oct 2013 16:36:53 GMT

The app has been submitted to the App Store and is currently going through Apples approval process.

Cheers
Russ

Re: Collector Crashing on Photo Capture in iOS7

DominickCisson — Tue, 29 Oct 2013 17:47:24 GMT

Awesome... I'll be looking for it. My last response was a bit premature, as we're still seeing a few crashes here and there. FWIW, the test platform is iOS 7.0.3 on an iPhone 4s and an iPad 3. I won't waste any more time chasing this down though with the new version imminent. Thanks.

Re: Collector Crashing on Photo Capture in iOS7

NadineHughes — Wed, 18 Dec 2013 10:55:16 GMT

After reading this thread, I realized I have just downloaded the new update of the collector app (10.2 - Updated Nov 4th 2013), and I am still experiencing the same problem with iOS 7.0.4 for Iphone 4s and attaching pictures to features. The app allows me to collect a picture, but when I tap "Use Photo" the whole app crashes.

Re: Collector Crashing on Photo Capture in iOS7

RussRoberts — Wed, 18 Dec 2013 16:41:11 GMT

Can you share the map and service that is reproducing this issue? I tried it on my 4S and 5 and cannot repro it.

Thanks
Russ

Re: Collector Crashing on Photo Capture in iOS7

SheldonBaumgartner — Mon, 23 Dec 2013 19:50:52 GMT

I'm having the same issue on the Android side. We are looking at using the app for data collection using multiple platforms, but when I use my phone (Android 4.1.2 and the newest Collector version 10.2) the app crashes when I try to attach a picture I'm taking from the camera. Tried uninstalling and re-installing the app, but no luck. I can add points without an attachment or add a picture from my gallery that I have already taken and it works just fine. It's just when I try to add a picture directly from the camera, it doesn't work.

Re: Collector Crashing on Photo Capture in iOS7

RussRoberts — Tue, 24 Dec 2013 01:36:10 GMT

Are you using a samsung device? We have a known issue with the camera app crashing on samsung devices but has been fixed with their 4.3 update. If you try using another camera app like Camera MX instead of the stock camera app try and see if this solves the issue for you.

Thanks
Russ

Re: Collector Crashing on Photo Capture in iOS7

SheldonBaumgartner — Mon, 30 Dec 2013 17:31:57 GMT

Thanks Russ, that solved my problem!

Re: Collector Crashing on Photo Capture in iOS7

DanielEstrada — Tue, 13 May 2014 14:30:44 GMT

This might be a repeat but I am having issues of the photo capture crashing the Collector App on my iPhone 4S and iPhone 4, these ware the devices provided by my agency. They are running on iOS 7.1.1 and Collector App v 10.2.3.
Collecting the features without a photo works with no issue.
Collecting with a photo crashes right as the photo is taken. Yet no photo is collected in the phone.

The Collector App is created using desktop 10.1.

Any assistance offered would be greatly appreciated.

Re: Collector Crashing on Photo Capture in iOS7

EricIto — Wed, 14 May 2014 05:30:19 GMT

This might be a repeat but I am having issues of the photo capture crashing the Collector App on my iPhone 4S and iPhone 4, these ware the devices provided by my agency. They are running on iOS 7.1.1 and Collector App v 10.2.3.
Collecting the features without a photo works with no issue.
Collecting with a photo crashes right as the photo is taken. Yet no photo is collected in the phone.

The Collector App is created using desktop 10.1.

Any assistance offered would be greatly appreciated.

Can you provide any more insight into this? I tried for about an hour today to reproduce this on an iPhone 4 running 7.1.1 and an iPhone 4S running 7.1 and was unsuccessful. I tried this with both online and offline maps as well as multiple photo attachments.

Does it crash with all maps? Just online? Just offline?

If it's a specific map, is there anyway we can get access to it in order to debug this?

Re: Collector Crashing on Photo Capture in iOS7

JessicaGooch1 — Wed, 14 May 2014 10:41:16 GMT

Hi-
I was also having this issue using an iPhone 4s. When taking a picture it would crash the app.
I am now using an iPad Air and I have not had this happen in a while. If it happens again during my use of Collector I will document hardware/software and let you know.
-Jessica

Re: Collector Crashing on Photo Capture in iOS7

DanielEstrada — Wed, 14 May 2014 12:10:27 GMT

Eric,

I got in contact with Russ Roberts and supplied him the crash report from the iphone.
It appears to be a problem with the Collector App taking a lot of resources on the phone when using the camera.

The iphone I am using is a 16GB version with only 2.3 GB of free space on it. I am attempting to free up more space by removing unnecessary data from it to see if that makes a difference.

The Collector App will crash, whether its online or doing offline editing, any time the photo capture is activated on any map that allows attachments.

Jessica,
I suggest looking at the crash report from the 4S. The Collector App captures photos just fine on my iPad 2.

Daniel

Re: Collector Crashing on Photo Capture in iOS7

NickHetrick — Mon, 23 Jun 2014 16:03:21 GMT

We actually found that the iphone 4/4s have issues with attachments while the 5/5s were working fine. As a workaround we downloaded an app to decrease the photo size and that seems to allow attachments to get posted most of the time now.

Re: Collector Crashing on Photo Capture in iOS7

CharmaleeSandanayake — Mon, 23 Jun 2014 18:15:13 GMT

Hi Nick,
We are experiencing slow uploads on the LTE network but it works fine over wifi. What app did you use to decrease photo size?
Thanks,
Charmalee

Re: Collector Crashing on Photo Capture in iOS7

Cameron_Smith — Tue, 05 Aug 2014 22:08:56 GMT

I am having the same issue on my Iphone 4S on ATT network, I dont have the issue on my samsung galaxy 4(Go Android!). I found it interesting the app doesn't have the problem in the disconnected edit mode even when pushing multiple photos to the server.

I tried the iphone app minima to reduce photo sizes, and that eliminated the crashing problem, but again that is one extra step.

Re: Collector Crashing on Photo Capture in iOS7

ShaneStenhjem — Thu, 16 Apr 2015 15:51:44 GMT

Sorry to bring back a ghost from the grave, but we have just started testing the collector app and are experiencing crashing and losing of data. From what I have read above the issue was after pictures were taken and trying to associate to a feature. I have not witnessed the issue but my user has complained that the app slows as he goes along taking photos and then starts crashing. The way we use it we can take multiple photos per feature. We are using this as a "inspection" process for our features, so up to 100 features can be inspected in a day and multiple pics per feature are needed. The user only comes back to the office once a week. The last round there were 500 photos attached. The thought of not enough hard drive space was made but these are 64GB device and there was only 12% space used. When the user comes in this time we are going to send them out with a physical camera to try and eliminate the photo association issue.

Re: Collector Crashing on Photo Capture in iOS7

MiaogengZhang — Thu, 16 Apr 2015 17:26:32 GMT

What device are you using? What is OS version? What is Collector version?

Re: Collector Crashing on Photo Capture in iOS7

ShaneStenhjem — Thu, 16 Apr 2015 19:18:37 GMT

We are using iPad mini Retina running 8.2. The collector app is version 10.3 Build 8.93. Sorry for leaving that out.