topic Re: I have a student license and when I attempt to use Collector for ArcGIS using the ArcGIS Online login and my credentials it tells me that public accounts are not supported. in ArcGIS Collector Questions https://community.esri.com/t5/arcgis-collector-questions/i-have-a-student-license-and-when-i-attempt-to-use/m-p/387521#M6615 <HTML><HEAD></HEAD><BODY><P>does your institution authorize the license for Collector? If your license is issued through your institution, you may have to put in a request for access, through the My Esri link, then connect to your organization.</P></BODY></HTML> Tue, 16 Jan 2018 20:49:31 GMT DanPatterson_Retired 2018-01-16T20:49:31Z I have a student license and when I attempt to use Collector for ArcGIS using the ArcGIS Online login and my credentials it tells me that public accounts are not supported. https://community.esri.com/t5/arcgis-collector-questions/i-have-a-student-license-and-when-i-attempt-to-use/m-p/387520#M6614 <HTML><HEAD></HEAD><BODY><P>I don't understand why it sees my account as public instead of named.</P></BODY></HTML> Tue, 16 Jan 2018 20:44:32 GMT https://community.esri.com/t5/arcgis-collector-questions/i-have-a-student-license-and-when-i-attempt-to-use/m-p/387520#M6614 EricEmrick 2018-01-16T20:44:32Z Re: I have a student license and when I attempt to use Collector for ArcGIS using the ArcGIS Online login and my credentials it tells me that public accounts are not supported. https://community.esri.com/t5/arcgis-collector-questions/i-have-a-student-license-and-when-i-attempt-to-use/m-p/387521#M6615 <HTML><HEAD></HEAD><BODY><P>does your institution authorize the license for Collector? If your license is issued through your institution, you may have to put in a request for access, through the My Esri link, then connect to your organization.</P></BODY></HTML> Tue, 16 Jan 2018 20:49:31 GMT https://community.esri.com/t5/arcgis-collector-questions/i-have-a-student-license-and-when-i-attempt-to-use/m-p/387521#M6615 DanPatterson_Retired 2018-01-16T20:49:31Z Re: I have a student license and when I attempt to use Collector for ArcGIS using the ArcGIS Online login and my credentials it tells me that public accounts are not supported. https://community.esri.com/t5/arcgis-collector-questions/i-have-a-student-license-and-when-i-attempt-to-use/m-p/387522#M6616 <HTML><HEAD></HEAD><BODY><P>Hi Dan,</P><P></P><P>I purchased a Student License which started among other features the ability to use Collector for ArcGIS. However, when I attempt to login using “ArcGIS Online”, I get the error.</P><P></P><P>Thanks</P><P>Eric</P></BODY></HTML> Tue, 16 Jan 2018 20:53:37 GMT https://community.esri.com/t5/arcgis-collector-questions/i-have-a-student-license-and-when-i-attempt-to-use/m-p/387522#M6616 EricEmrick 2018-01-16T20:53:37Z Re: I have a student license and when I attempt to use Collector for ArcGIS using the ArcGIS Online login and my credentials it tells me that public accounts are not supported. https://community.esri.com/t5/arcgis-collector-questions/i-have-a-student-license-and-when-i-attempt-to-use/m-p/387523#M6617 <HTML><HEAD></HEAD><BODY><P>"stated" not "started"</P></BODY></HTML> Tue, 16 Jan 2018 21:09:35 GMT https://community.esri.com/t5/arcgis-collector-questions/i-have-a-student-license-and-when-i-attempt-to-use/m-p/387523#M6617 EricEmrick 2018-01-16T21:09:35Z Re: I have a student license and when I attempt to use Collector for ArcGIS using the ArcGIS Online login and my credentials it tells me that public accounts are not supported. https://community.esri.com/t5/arcgis-collector-questions/i-have-a-student-license-and-when-i-attempt-to-use/m-p/387524#M6618 <HTML><HEAD></HEAD><BODY><P>Also, please keep in mind that from MyEsri account, when I click on my user name in the upper right, I can choose ArcGIS Online and my credentials as accepted and I can seemingly everything I should be able to do. &nbsp; However, when trying to login directly to ArcGIS Online to use Collector for ArcGIS, I get a message stating my account is a public account.</P><P></P><P>Thanks</P><P>Eric</P></BODY></HTML> Tue, 16 Jan 2018 21:47:38 GMT https://community.esri.com/t5/arcgis-collector-questions/i-have-a-student-license-and-when-i-attempt-to-use/m-p/387524#M6618 EricEmrick 2018-01-16T21:47:38Z Re: I have a student license and when I attempt to use Collector for ArcGIS using the ArcGIS Online login and my credentials it tells me that public accounts are not supported. https://community.esri.com/t5/arcgis-collector-questions/i-have-a-student-license-and-when-i-attempt-to-use/m-p/387525#M6619 <HTML><HEAD></HEAD><BODY><P>I only have an ArcGIS online account through my organization since that is how I access all my software and its updates.</P></BODY></HTML> Tue, 16 Jan 2018 22:02:34 GMT https://community.esri.com/t5/arcgis-collector-questions/i-have-a-student-license-and-when-i-attempt-to-use/m-p/387525#M6619 DanPatterson_Retired 2018-01-16T22:02:34Z Re: I have a student license and when I attempt to use Collector for ArcGIS using the ArcGIS Online login and my credentials it tells me that public accounts are not supported. https://community.esri.com/t5/arcgis-collector-questions/i-have-a-student-license-and-when-i-attempt-to-use/m-p/387526#M6620 <HTML><HEAD></HEAD><BODY><P>Hi Eric,&nbsp;</P><P></P><P>There's probably a disconnect between your ArcGIS Online and My Esri account/credentials.&nbsp;</P><P>With My Esri, this is where you access software downloads and licences - also included is the free/public version of ArcGIS Online.&nbsp;</P><P>I'm not 100% sure of the process, but you might have received an email from Esri with a link to set up your official ArcGIS Online account, which in turn includes Collector and a whole other host of apps. If you did not receive this, it's be worth contacting Esri directly:&nbsp;<A class="link-titled" href="https://support.esri.com/en/contact-tech-support" title="https://support.esri.com/en/contact-tech-support">https://support.esri.com/en/contact-tech-support</A>&nbsp;&nbsp;for help with accounts.&nbsp;</P><P></P><P>Carmel</P></BODY></HTML> Wed, 17 Jan 2018 10:13:32 GMT https://community.esri.com/t5/arcgis-collector-questions/i-have-a-student-license-and-when-i-attempt-to-use/m-p/387526#M6620 CarmelConnolly 2018-01-17T10:13:32Z