topic Re: Collector for ArcGIS Problem in ArcGIS Collector Questions

Collector for ArcGIS Problem

DavidSchaab — Wed, 31 May 2017 18:31:17 GMT

My Collector for GIS App is installed on my Samsung Android tablet. I have downloaded a map to use offline with a custom base map but when I tap on the map I get nothing but a spinning circle. What could be some of the causes of this problem?

Re: Collector for ArcGIS Problem

TiffanyRufo — Wed, 31 May 2017 18:48:25 GMT

I would suggest checking to see if you have a wifi or cellular data connection and checking to make sure that the map is shared with the group that your login is a member of. If the maps aren't shared with the right groups they won't show up. Same for a lack of wifi or data connection.

Those are the issues that I have had before. I will post others if I think of them.

Hope it works out soon!

Re: Collector for ArcGIS Problem

DavidSchaab — Wed, 31 May 2017 19:13:31 GMT

Although I have already downloaded the map for offline use, I am still connected to a strong wifi connection while trying to open the map. The map is showing up on the Collector App on the tablet so I assumed it has been shared with the appropriate users, but I just double checked and the map has been shared with the appropriate group that my login user is a member of.

Thank you for keeping this issue in mind!

Re: Collector for ArcGIS Problem

DavidSchaab — Tue, 25 Jul 2017 18:26:13 GMT

I am still having the same issue, I can provide video if need be. Could it be possible my Collector settings are wrong? If so, what should my settings be? I am using the GPS built in to my device, no external GPS receiver to obtain high-accuracy data (yet I am still getting a message about NMEA). In the location settings my location provider is an Integrated receiver with an antenna height of 0.00m, should this be an actual number? Please help.

Re: Collector for ArcGIS Problem

RandyBurton — Wed, 26 Jul 2017 00:13:22 GMT

You mentioned a "custom basemap." Does the map work offline with a different basemap?

Re: Collector for ArcGIS Problem

DavidSchaab — Thu, 27 Jul 2017 17:43:50 GMT

I did not try this; I ended up taking the tablet back to factory defaults, loaded everything back on and that seemed to work.

Next time one of my tablets has this issue, I will try using a different basemap than my custom one and let you know if this works.