topic Re: Apparent Bug: Collector 17.0.3 Android unable to edit offline feature attributes in ArcGIS Collector Questions

Apparent Bug: Collector 17.0.3 Android unable to edit offline feature attributes

JosephAlberts — Mon, 23 Oct 2017 22:37:26 GMT

I believe I've found a bug with the latest Android release of Collector (17.0.3). The symptoms are that a user is unable to edit attributes for a feature class when using an offline map. There is no error presented to the user within the app. The edits simply aren't stored. This is on a Feature Layer hosted on ArcGIS Online (AGOL), using an enterprise account.

I believe the minimum requirements to reproduce the bug are:

Collector for ArcGIS 17.0.3, Android (released Oct 17, 2017)
Feature Layer (hosted) on AGOL used in Web Map; editing and syncing enabled on layer
Web Map using said layer with offline mode enabled
Web Map downloaded to device for offline use
Editing - What kind of editing is allowed?: Only update feature attributes

The last option seems to be the kicker. The map works correctly in Collector with that option set under the following circumstances:

Map is not downloaded; used online in Collector (Android)
Map used on iOS device

Changing the option to Add, update, and delete features results in a working offline map in Collector 17.0.3 Android.

We also happened to have a few tablets that are used infrequently and thus hadn't received the update to 17.0.3 yet. Those devices, using 17.0.2, are able to edit the attributes while the Editing option is set to Only update feature attributes.

Using the full edit capability is less than ideal for our use case. Our users are updating feature attributes for parcels. Allowing the full editing capabilities means they could change the geometry of the parcels, or, worse, inadvertently delete them. They also do not have connectivity while in the field to simply work around the issue by using the maps in online mode.

I've also tested this on both Android 7.1 and 8.0.0 with the same results.

I'm happy to provide any additional information if it helps confirm or fix this bug.

Re: Apparent Bug: Collector 17.0.3 Android unable to edit offline feature attributes

MarlianoPistoiese — Tue, 24 Oct 2017 09:22:05 GMT

After the last update, I have the same problem: I can not edit related records using an offline map. No problem instead using iOS.

Re: Apparent Bug: Collector 17.0.3 Android unable to edit offline feature attributes

DebMcIlwrath — Tue, 24 Oct 2017 15:28:09 GMT

We are encountering similar issues.

Able to create a new feature and related records and able to edit attributes for existing feature.

BUT if the user tries to edit attributes in the related table of an existing record, the edits revert back to their original values as soon as the user exits the edit window.

Allows user to take a photo to attach, but never actually attaches the photo to the record.

No error messages being displayed to user.

Have tried this on several different Android devices.

Re: Apparent Bug: Collector 17.0.3 Android unable to edit offline feature attributes

DougMorgenthaler — Tue, 24 Oct 2017 15:30:18 GMT

Hi Joseph, Marliano-

Thanks for reaching out on this. We've been able to reproduce this issue internally and are working on a resolution. I will update this thread when more information is available.

Re: Apparent Bug: Collector 17.0.3 Android unable to edit offline feature attributes

JosephAlberts — Tue, 24 Oct 2017 15:36:58 GMT

Great, thanks Doug!

Re: Apparent Bug: Collector 17.0.3 Android unable to edit offline feature attributes

BethanyBerry — Tue, 24 Oct 2017 16:49:35 GMT

Hi all,

Esri Tech Support here. I just wanted to inform you all that I have logged an official bug for this issue: BUG-000109056

Re: Apparent Bug: Collector 17.0.3 Android unable to edit offline feature attributes

JosephAlberts — Tue, 24 Oct 2017 17:23:10 GMT

Thanks, Bethany!

Re: Apparent Bug: Collector 17.0.3 Android unable to edit offline feature attributes

GebruikerEngelen_Groen — Thu, 26 Oct 2017 06:27:41 GMT

Is there already an update when this issue is fixed? The people in our organisation are dependent on working with the collector offline mode and updating features offline, and now they can not show their progress in the field.

Re: Apparent Bug: Collector 17.0.3 Android unable to edit offline feature attributes

DougMorgenthaler — Thu, 26 Oct 2017 14:05:13 GMT

Hi Gebruiker-

Apologize for inconvenience this has caused. We are working on an update slated for release this week to resolve this issue.

Re: Apparent Bug: Collector 17.0.3 Android unable to edit offline feature attributes

BethanyBerry — Thu, 26 Oct 2017 14:44:57 GMT

Another update form the Esri Support side of things:

I have confirmed that the issue also affects editing the attributes of existing related records (from related tables) in offline and online use. I have logged the following bug for this: BUG-000109121

Re: Apparent Bug: Collector 17.0.3 Android unable to edit offline feature attributes

DougMorgenthaler — Thu, 26 Oct 2017 20:04:33 GMT

All-

We've just pushed an update for Collector on Android (17.0.4) to address BUG-000109056. This also resolves the related issue (BUG-000109121) Bethany mentioned above.

This should be available in Google Play within a couple of hours.

Re: Apparent Bug: Collector 17.0.3 Android unable to edit offline feature attributes

JohnPlunkett — Fri, 27 Oct 2017 00:52:14 GMT

Hi Doug Morgenthaler and Bethany_Berry-esristaff thank you so much for your help in identifying the BUGs and getting a release out the door - we have some very happy customers as a result of this.

Thank you

John P

Re: Apparent Bug: Collector 17.0.3 Android unable to edit offline feature attributes

MarlianoPistoiese — Fri, 27 Oct 2017 08:58:43 GMT

With the last update (17.0.4) the problem seems solved, thank you!

Re: Apparent Bug: Collector 17.0.3 Android unable to edit offline feature attributes

DebMcIlwrath — Fri, 27 Oct 2017 17:24:33 GMT

Only a partial fix.

Works for area that are already downloaded when 17.0.4 gets installed, but any areas downloaded after the upgrade have the same issue as in 17.0.3.

The only difference being the user now gets an error message indicating Collector was unable to update the feature (applies to attributes of all existing features, related records or attachments while offline), vs 17.0.3 where there was no error message.

Re: Apparent Bug: Collector 17.0.3 Android unable to edit offline feature attributes

JosephAlberts — Fri, 27 Oct 2017 18:10:34 GMT

17.0.4 appears to be fully working for us. Thanks Doug Morgenthaler and Bethany Berry!

Deb McIlwrath I'm not seeing the same symptoms as you with 17.0.4. I've removed and downloaded my maps a couple of times now and they are working. I've edited feature attributes, attached photos to the features, and created related records in a table. I haven't tried editing any existing related records in said table though.

The only difference that's not clear to me is, are these downloads completely new on the devices you're using? In my tests, I did just remove an existing map and re-download it.

Re: Apparent Bug: Collector 17.0.3 Android unable to edit offline feature attributes

MiaogengZhang — Fri, 27 Oct 2017 18:12:48 GMT

Deb,

Can you force close the app and open again to see if the issue still happens? This seems to be similar to BUG-000090504.

-Morgan

Re: Apparent Bug: Collector 17.0.3 Android unable to edit offline feature attributes

DebMcIlwrath — Fri, 27 Oct 2017 19:33:37 GMT

This seems to have done the trick.

Thanks

Re: Apparent Bug: Collector 17.0.3 Android unable to edit offline feature attributes

MiaogengZhang — Fri, 27 Oct 2017 20:05:12 GMT

Joseph, thanks for sharing the result. During in-house testing, we have seen it but it doesn't happen every time.