topic Re: Collector offline wont sync in ArcGIS Collector Questions

Collector offline wont sync

RobertLefebvre — Thu, 10 Apr 2014 19:52:34 GMT

Hello,

I am using collector on IOS and when I try to sync I get this error message:
[ATTACH=CONFIG]33032[/ATTACH]

Thanks for any help.

Robbie

Re: Collector offline wont sync

RussRoberts — Thu, 10 Apr 2014 20:14:10 GMT

Can you share your service with me and I can take a look?

Thanks
Russ

Re: Collector offline wont sync

RobertLefebvre — Sun, 13 Apr 2014 19:47:37 GMT

Russ,
I figured out the problem. It is when I take a picture and try to upload it with the sync.

Another question, maybe not for this forum, but maybe you could point me in the correct direction. Is it possible to make an editable layer in arcmap online if you do not have ArcGIS desktop?

Thanks,
Robbie

Re: Collector offline wont sync

BarryBiediger — Mon, 14 Apr 2014 13:21:20 GMT

Robbie,

Do you mean you've taken pictures and added them to features as attachments?

Re: Collector offline wont sync

BarryBiediger — Mon, 14 Apr 2014 13:30:01 GMT

As far as creating an editable layer you can create a hosted feature service by uploading a zipped shapefile, a csv file, or create one using another feature layer or template on ArcGIS Online. See here: http://doc.arcgis.com/en/arcgis-online/share-maps/publish-features.htm

Re: Collector offline wont sync

MatPeck — Thu, 17 Apr 2014 12:34:16 GMT

Hello,

I have also encountered a sync issue - the error message states "Empty username/password." Has anyone else got this? I'm logged in, obviously as I can get to the map.

I�??ve force closed the app, reset the ipad, etc. and it still does it. Any thoughts/ideas?

Thanks

- Mat

Re: Collector offline wont sync

MarkL — Wed, 03 Sep 2014 15:00:11 GMT

Hi Mat,

Did you ever resolve this issue? I am having the same problem.

Re: Collector offline wont sync

GaryMorris1 — Wed, 03 Sep 2014 17:48:50 GMT

Make sure you're using the latest version of Collector (10.2.5 currently). We've fixed a number of authentication issues recently.

Re: Collector offline wont sync

MarkL — Wed, 03 Sep 2014 22:09:27 GMT

I am actually running 10.2.5. Just can't seem to get past this issue. I get the error message when trying to download an extent worth of data. Perhaps it's an issue with the map service?

Re: Collector offline wont sync

RussRoberts — Wed, 03 Sep 2014 23:10:17 GMT

Are you using Portal for ArcGIS?

Thanks

Russ

Re: Collector offline wont sync

MarkL — Thu, 04 Sep 2014 15:23:15 GMT

Yes.

Re: Collector offline wont sync

RussRoberts — Thu, 04 Sep 2014 16:03:05 GMT

So the issue is you need to set up a proxy on the esri basemaps you are using so an AGOL credential gets sent across to access the tiled basemaps service. Right now its sending your portal account which will not authenticate with the basemap service. Here is a link to the Collector doc that should help you out with taking maps offline with Portal for ArcGIS.

Take maps offline—Collector for ArcGIS | ArcGIS

Russ

Re: Collector offline wont sync

MarkL — Thu, 04 Sep 2014 21:03:57 GMT

Getting a little further. I now get a message stating:

Unable to download the map.

This map does not support being downloaded to the device.

The operation couldn't be completed. (AppFramework error 5.)

Re: Collector offline wont sync

RussRoberts — Thu, 04 Sep 2014 21:55:01 GMT

Are you using feature services with full editing capabilities and tiled map services that support export? Also is any of your data versioned? This will be read only data.

Thanks

Russ

Re: Collector offline wont sync

MarkL — Fri, 05 Sep 2014 16:59:21 GMT

I get this error while trying to add the map service...perhaps I should create my own?

Re: Collector offline wont sync

RussRoberts — Fri, 05 Sep 2014 18:40:22 GMT

You will need to use credentials from an AGOL subscription to gain access to tiled basemaps. You could also cook your own tiled service on your service and enable export on that service and when it is accessed in the app through the web map you will be able to create that offline database and tpk from the map or you can sideload a tpk instead and download the database with that sideloaded tpk. Also if you are using a portal that is using https you will need to use a https URL for tiledbasemaps and not http.

Russ

Re: Collector offline wont sync

MikeMiller1 — Wed, 01 Oct 2014 23:43:59 GMT

I encountered the same problem when trying to sync data that included a photo attachment. Is this something that ESRI is aware of and planning to fix?

Re: Collector offline wont sync

JamesGustine — Fri, 10 Oct 2014 22:32:39 GMT

Hi Russ,

Are you required to have a pay account to access the tiled basemaps? We have portal 10.2.2 setup and I'm trying to add these tiled services as items to our portal, but I keep getting valid service creditials errors. I'm using a free AGOL account and we use only HTTPS so I have that in the service URL. We already pay for portal, so I would be unexpected that this needs to be a paid organizational account.

Thanks,

james

Re: Collector offline wont sync

RussRoberts — Mon, 20 Oct 2014 18:09:29 GMT

Yes, to access the tiledbasemaps services you need to have an org account as well.

Russ

Re: Collector offline wont sync

FrankPotempa — Fri, 09 Jan 2015 23:11:25 GMT

Does this workflow work in the current version of Collector and Portal/Server 10.3. We have setup the environment internally with WA/ADFS/IWA and things seems to be working fine for the Portal overall and for setting offline capabilities with our feature services but following the workflow for the basemaps seems to be problemsome and not currently working. I can use sideloaded without issue.

thankx

Frank

WinSer2008R2

AGS 10.3

Portal 10.3

Collector 10.2.7 for iOS/ Android