topic Re: Problem with Related Tables in New Collector Version, but Not in Collector Classic in ArcGIS Collector Questions

Problem with Related Tables in New Collector Version, but Not in Collector Classic

ChristopherMatechik — Tue, 19 Feb 2019 16:16:36 GMT

I recently upgraded my iOS devices to the new version of Collector. Now, when I go to add a new record in any of my related tables I get an error that says, "No collectable layers are visible." I can see the related table name and I can click on it, but when I click "Add" the error pops up. I do not get this error in Collector Classic. Are there any additional settings in the new version that I need to change?

I'm not sure if it is relevant, but the layer was originally created using Survey123 Connect, and the related tables were created as repeats.

For now, my crews can get by with Collector Classic, but I'd like to get this figured out so I can take advantage of the exciting new features that the new version will provide.

Thank you for your help.

Re: Problem with Related Tables in New Collector Version, but Not in Collector Classic

GeoJosh — Tue, 05 Mar 2019 16:15:35 GMT

Hi Christopher! This is a known issue and a defect has already been logged against the behavior.

BUG-000119344: Unable to add a new related record in the Collector for ArcGIS application, if the service is created from Survey 123 Connect for ArcGIS, and returns the error, "no collectible layers are visible."

Re: Problem with Related Tables in New Collector Version, but Not in Collector Classic

ChristopherMatechik — Wed, 24 Apr 2019 20:13:15 GMT

Thanks Joshua. Do you have any idea when this bug will be fixed? Due to Collector's lack of Conditional Expressions and Survey123's limited inbox features, we really rely on integrating the two.

Re: Problem with Related Tables in New Collector Version, but Not in Collector Classic

GeoJosh — Thu, 25 Apr 2019 12:12:45 GMT

Unfortunately, I don't know when this bug will be fixed. I encourage you to follow the link I included in my previous reply and click "Subscribe" to get the latest updates on that defect.

Thanks,

Josh

Re: Problem with Related Tables in New Collector Version, but Not in Collector Classic

JasonBalmut1 — Fri, 14 Jun 2019 13:28:28 GMT

It appears to be any related tables. We have a very simple app with one point feature class and a related table for inspections. It works fine in Classic, but the related tables are not viewable in the new Collector.

Re: Problem with Related Tables in New Collector Version, but Not in Collector Classic

Anonymous User — Tue, 25 Jun 2019 12:33:23 GMT

This is now happening with our setup too, although our layers weren't created from Survey123. The layer we're trying to update was exported from AGO into a file geodatabase, reuploaded and republished. Added it to a new map and now receiving this error. Works just fine in the old collector though. This is one of many issues we've had with the new collector (but those issues are not in the old one) which makes me ask why did Esri feel the need to once again completely change something that was working? All the "new" features of the new collector don't matter much to me when the basics of the app do not work and we have to go back to the old version. How about just improve the old version instead of trying to replace it with new fancy stuff that doesn't work?

Re: Problem with Related Tables in New Collector Version, but Not in Collector Classic

EthanDuke — Wed, 03 Jul 2019 17:04:09 GMT

The bug mentioned is affecting us, as well. Related tables work in Classic, but not in the new Collector. Will follow the bug link mentioned.

Re: Problem with Related Tables in New Collector Version, but Not in Collector Classic

erica_poisson — Thu, 26 Sep 2019 12:26:39 GMT

Is there an estimate for when this will be fixed? It seems like a pretty serious issue.

Re: Problem with Related Tables in New Collector Version, but Not in Collector Classic

DougBrowning — Wed, 02 Oct 2019 16:25:50 GMT

Have you tried the setting Related Types setting in the app? It filters related tables by default for some unknown reason.

Re: Problem with Related Tables in New Collector Version, but Not in Collector Classic

ChaimSchwartz4 — Tue, 03 Dec 2019 17:03:00 GMT

Any workarounds to this, or how to "fix" a .gdb after it has been created with survey123? such as recreating the relationships etc...?

Re: Problem with Related Tables in New Collector Version, but Not in Collector Classic

DougBrowning — Tue, 03 Dec 2019 19:24:17 GMT

Have you tried the setting above. I have 9 123 forms all related to a central FC and it all works fine.

Re: Problem with Related Tables in New Collector Version, but Not in Collector Classic

ChaimSchwartz4 — Tue, 03 Dec 2019 19:35:12 GMT

Hi, yes I did, it was already set to "Show Related Types". However I'm experiencing the issues only on related ("stand-alone") tables, which were created as repeats with no geopoint/shape question in survey123. In your case, do you have a geopoint/shape question on your related tables?

Re: Problem with Related Tables in New Collector Version, but Not in Collector Classic

DougBrowning — Tue, 03 Dec 2019 21:53:35 GMT

That could be it since tables do not work in all kinds of things in Esri land. I am not even sure how a search on table would work - what would it return? Its a map so it needs spatial data.

123 forms ALWAYS have spatial. It can be 0,0 or actual useful info. We use the GPS on all forms for QA. Super duper handy for fixing bad keys, people going to the wrong spot, etc.

So my advice is make it a Feature and it all becomes so much easier. We did this for our main database and it works wonders.

Just my opinion, hope it helps.

Re: Problem with Related Tables in New Collector Version, but Not in Collector Classic

MiaogengZhang — Thu, 05 Dec 2019 00:13:30 GMT

The issue is related to how you publish feature service with related record. Here are three ways you can run into this that I am aware of:

1) using Survey123 connect to create

2) upload fileGDB with related record to publish

3) Using ArcGIS REST api to create service

The JSON for those hosted feature service with related table will have null 'templates' information, which cause issue to Collector. We plan to address it but no specific time yet.

If you are using ArcMap/ArcGIS Pro to publish, you should not run into this.

Re: Problem with Related Tables in New Collector Version, but Not in Collector Classic

erica_poisson — Thu, 05 Dec 2019 12:46:25 GMT

Is there any way to get this escalated? I have been trying to move all my field collectors into Collector and away from Classic, but this issue is preventing that from happening. It also means many people have to know when to use Collector and when to use Classic which can get confusing.

Re: Problem with Related Tables in New Collector Version, but Not in Collector Classic

erica_poisson — Tue, 07 Jan 2020 15:09:55 GMT

Hi Josh,

It has been over a year with no update to that bug. Do you have any estimate for when this will be corrected? It seems to affect any related tables, not only those generated via Survey123 Connect.

Thanks,

Erica

Re: Problem with Related Tables in New Collector Version, but Not in Collector Classic

erica_poisson — Tue, 07 Jan 2020 15:36:04 GMT

Unfortunately this doesn't seem to help in the instances where we are having this issue.

Re: Problem with Related Tables in New Collector Version, but Not in Collector Classic

MackJohnson2 — Tue, 14 Jan 2020 14:05:54 GMT

There is another logged bug regarding related tables and Collector that has been logged. https://support.esri.com/en/bugs/nimbus/QlVHLTAwMDEyNTU1Mg==

Re: Problem with Related Tables in New Collector Version, but Not in Collector Classic

ChaimSchwartz4 — Fri, 17 Jan 2020 21:23:43 GMT

Thank you Miaogeng Zhang‌, that explanation helped me fix the issue, by republishing the service (which was orginaly published using survey123) from ArcGIS Pro.

Re: Problem with Related Tables in New Collector Version, but Not in Collector Classic

JaredTaylor — Fri, 21 Feb 2020 01:06:20 GMT

I have the same problem with our relate tables and a point layer. Can view the related record in classic, not in Collector.