topic Re: Layer will not load using Portal in ArcGIS Collector Questions

Layer will not load using Portal

KellyPilarski — Tue, 10 Oct 2017 17:19:15 GMT

We have not successfully been able to use collector. The maps show up in the program , but the layers will not turn on or load. The layer is visible in the layer menu, but does not allow you to click the check box to turn it on.

Re: Layer will not load

TiffanyRufo — Tue, 10 Oct 2017 17:44:50 GMT

You may want to double check your sharing settings to make sure that the account you are logged into is part of the group(s) the map is shared to.

When the layer was uploaded to ArcGISOnline were the boxes for create, delete, update and/or sync checked?

Re: Layer will not load

KellyPilarski — Tue, 10 Oct 2017 17:53:24 GMT

It is a Portal account not an Online account, so that area is grayed out on export. Is there a work around for this?

Re: Layer will not load

TiffanyRufo — Tue, 10 Oct 2017 18:01:55 GMT

I don't have any experience with Portal unfortunately....So I'm afraid I won't be any help on that front....But is there a way for you to log in to Portal to view your maps and feature services?

You should be able to adjust the share settings from there if you can get to where the feature services are hosted.

Re: Layer will not load

KellyPilarski — Tue, 10 Oct 2017 18:06:57 GMT

Yes there is. the layers appear in all the web maps, just not collector.

Re: Layer will not load

TiffanyRufo — Tue, 10 Oct 2017 18:16:54 GMT

If you can find something like this^ you should be able to open the feature layer to a page like this:

Open the settings tab and you should be able to check the editing capabilities as well as tracking:

Sorry this is the best I can offer not knowing how Portal works...

Re: Layer will not load

KellyPilarski — Tue, 10 Oct 2017 19:51:29 GMT

The settings tab does not include editing .

Re: Layer will not load using Portal

TiffanyRufo — Wed, 11 Oct 2017 11:22:58 GMT

Ok, so just to cover all of the bases, when you publish your feature layers through Portal are you checking the boxes to enable create/delete/update in the feature access tab? Like here:

Re: Layer will not load using Portal

KellyPilarski — Wed, 11 Oct 2017 12:28:51 GMT

Correct

Re: Layer will not load using Portal

TiffanyRufo — Wed, 11 Oct 2017 12:45:09 GMT

Hmmm, that is frustrating isn't it... Honestly, those were my best guesses not having worked with Portal...Sorry I haven't been much help. I think we need someone who knows more: Anyone else?

Portal for ArcGIS‌ https://community.esri.com/community/gis/applications/collector-for-arcgis?sr=search&searchId=a70f1e1d-2e1f-4b52-81ab-f417d7463147&searchIndex=0

Re: Layer will not load using Portal

KellyPilarski — Wed, 11 Oct 2017 12:52:35 GMT

I appreciate the effort !

Re: Layer will not load using Portal

TiffanyRufo — Wed, 11 Oct 2017 13:30:13 GMT

http://support.esri.com/en/technical-article/000013297

I found this article ^ not sure if it applies exactly to this situation since you can see the map, just not the layer but it could be worth a shot!

Re: Layer will not load using Portal

GarethBaker1 — Fri, 13 Oct 2017 08:39:59 GMT

This may or may not be relevant but it looks from the connection that you're using in your screenshot that you're publishing a traditional map service with feature access enabled directly to the ArcGIS Server site behind Portal. In Tiffany's screenshot she is publishing a hosted feature layer (indicated by the My Hosted Services string in the connection) directly to the Portal. The workflow for doing this is described here and is slightly different from the way you are doing it as it involved signing in to Portal within ArcMap - it took me a while to get my head around this.

http://server.arcgis.com/en/portal/latest/use/publish-features.htm#ESRI_SECTION1_94021BE7D875474681DAD20D05A90AF6

I'm not saying this will necessarily fix your issue with Collector but it might explain why you're not seeing the editing settings in the Portal content item for that service. I think that there are additional criteria that need to be met for your feature service in order to be able to use in Collector.

Hope that helps a bit

Gareth

Re: Layer will not load using Portal

KellyPilarski — Fri, 13 Oct 2017 12:41:22 GMT

The issue ended up being that port 6443 was not allowed past the firewall, therefor all external connections like Collector were not seeing data that was trafficked through the SQL server on 6443. We did not notice this right away due to the fact our feature layers that were not on SQL server were coming through just fine.