topic Re: Cannot Connect to Trimble R2 from Trimble T10 Tablet in ArcGIS Collector Questions

Cannot Connect to Trimble R2 from Trimble T10 Tablet

AndrewMilanes — Thu, 03 May 2018 22:05:24 GMT

I'm trying to connect to my Trimble R2 on my Trimble T10 Tablet running Windows 10. I have GNSS status app installed and it sees the R2. But when I select the R2 in Collector and hit Switch, it says connecting for a while then says connection failed. I'm not sure what else to try.

Re: Cannot Connect to Trimble R2 from Trimble T10 Tablet

LukeArnquist — Thu, 24 May 2018 21:31:38 GMT

I am having the same problem. I have verified that the R2 does, in fact, work. I've connected the same R2 unit to an iPad with Collector and it works fine.

Re: Cannot Connect to Trimble R2 from Trimble T10 Tablet

LukeArnquist — Thu, 24 May 2018 21:46:13 GMT

Likewise, I am able to connect a Bad Elf GPS PRO+ via Bluetooth to the T10 and connect it to Collector. So, the T10 and Collector are able to connect to an external GPS unit.

Re: Cannot Connect to Trimble R2 from Trimble T10 Tablet

AndrewMilanes — Fri, 25 May 2018 14:19:34 GMT

Here's how we were able to get it working:

Downgrade the firmware on the R2 to 5.22
Get a high-accuracy NMEA output code from your Trimble rep for the R2
Enable all of the NMEA output strings on the R2

Re: Cannot Connect to Trimble R2 from Trimble T10 Tablet

AlisonWalker — Mon, 22 Apr 2019 17:25:12 GMT

Rolling back the R2 to firmware 5.22 used to resolve this issue, but now that seems to not be working either. I have confirmed that the High-Accuracy NMEA option is installed and have turned all NMEA strings on in GNSS Status, but on Windows 10 tablets, I continue to get the same issue where tapping Switch in Collector just does nothing. Collector will not connect to the R2.

Re: Cannot Connect to Trimble R2 from Trimble T10 Tablet

Wright_CountySurveyor_Departme — Wed, 19 Jun 2019 20:39:27 GMT

I am having the same issue with a Mesa 2 tablet (Windows 10) and Trimble R2 Receiver.

Has anybody found any new workarounds or solutions?

Re: Cannot Connect to Trimble R2 from Trimble T10 Tablet

DavidForbuss1 — Wed, 19 Jun 2019 20:55:11 GMT

So you're using collector on a Mesa 2 tablet? We're looking into that as an option for an upcoming project, but we can't even get collector to install (says "pending" and just stalls out). We hope to be able to use collector on our Mesa 2 paired with a Carlson BrX6 receiver. We have a bunch of points there were collected with a trimble mapping grade GPS, and we're going to re-GPS the whole system using the Carlson to get better locations. I was hoping I could just use collector and "update" the feature location with the survey grade GPS.

Re: Cannot Connect to Trimble R2 from Trimble T10 Tablet

AlisonWalker — Wed, 19 Jun 2019 21:07:48 GMT

The solution with the R2 is still to roll back to version 5.22, and I've found that I must do that with the Web UI. The Trimble Installation Manager does not seem to always roll back the firmware properly.

Re: Cannot Connect to Trimble R2 from Trimble T10 Tablet

Wright_CountySurveyor_Departme — Wed, 19 Jun 2019 21:16:52 GMT

David,

You could try using the Executable file from ESRI instead of using the Microsoft store.

https://support.esri.com/en/technical-article/000017298

Re: Cannot Connect to Trimble R2 from Trimble T10 Tablet

Wright_CountySurveyor_Departme — Thu, 20 Jun 2019 18:05:33 GMT

I have tried both ways and no luck...

Re: Cannot Connect to Trimble R2 from Trimble T10 Tablet

DavidForbuss1 — Wed, 26 Jun 2019 16:23:07 GMT

We ended up calling our GPS vendor and they were able to get it installed on the Mesa tablet. It turned out we had a bunch of apps/updates that were stalled out because of a setting in windows 10. I'm not exactly sure what they did to fix it. If I get a chance to ask them I'll let you know.

Re: Cannot Connect to Trimble R2 from Trimble T10 Tablet

FredMiller1 — Fri, 05 Jul 2019 18:58:18 GMT

Alison, If your version of windows is 1903 roll back to 1803. We have four tablets, 3 of which have version 1903 windows 10, and one with 1803 windows 10, the only one that would connect is 1803. so we rolled one of them back and BAM! it connected instantly. I hope this helps because we were driving ourselves nutts trying to figure it out.

Re: Cannot Connect to Trimble R2 from Trimble T10 Tablet

AlisonWalker — Mon, 08 Jul 2019 14:20:53 GMT

Thanks so much for the tip Fred! I was actually working with Ben on your issue, and he let me know about your solution too. I'm going to try that with my other customers, and I'll let everyone know if that fixes others too.

Re: Cannot Connect to Trimble R2 from Trimble T10 Tablet

Wright_CountySurveyor_Departme — Wed, 17 Jul 2019 18:05:49 GMT

Rolling back Windows to 1803 corrected our device as well. Thanks for the input!