topic Re: Urgent - bug with Collector 10.4.0.0 on Windows: Photo attachments in ArcGIS Collector Questions

Urgent - bug with Collector 10.4.0.0 on Windows: Photo attachments

NickShannon1 — Fri, 09 Sep 2016 02:06:17 GMT

The Collector app (10.4.0.0) on Windows 10 does not attach photos from the camera. While I can take a photo from the camera window, the 'tick' button remains greyed out and the 'waiting' window just hangs.

I've now tried the Collector app on four different Surface Pro 4 devices & all experience the same bug.

I can attach photos and documents via the 'folder' button.

Please let me know if this is a known bug & when it will be fixed.

Re: Urgent - bug with Collector 10.4.0.0 on Windows: Photo attachments

NickShannon1 — Mon, 19 Sep 2016 07:35:24 GMT

I've since discovered that you can attach photos by using the 'folder' button under attachment.

In the Explore window that pops up, there's a camera option (see photo below).

This works like a charm. In fact the attached photos are better because:

1. File name includes the date

2. Photo retains EXIF information.

However, it begs the question - what's up with the camera button?

Re: Urgent - bug with Collector 10.4.0.0 on Windows: Photo attachments

CraigPrisland2 — Wed, 28 Sep 2016 18:05:19 GMT

Hi Nick,

Have you learned anything else regarding this issue? We are experiencing the same thing.

Craig

Re: Urgent - bug with Collector 10.4.0.0 on Windows: Photo attachments

MiaogengZhang — Tue, 04 Oct 2016 18:48:21 GMT

Nick/Craig

We are aware of this issue and have logged this issue for develop team to look at. Here is a workaround for now. In Collector setting, Change photo size into "Actual Size". It works fine with this setting based on our test result.

Note: this increases the size of photos you upload.

-Morgan

Re: Urgent - bug with Collector 10.4.0.0 on Windows: Photo attachments

SamGould — Wed, 05 Oct 2016 21:29:30 GMT

I've had the same issue working with a surface pro 4. The strange thing is that this issue does not persist with the surface 3 (using the same 10.4 release of the app)

Re: Urgent - bug with Collector 10.4.0.0 on Windows: Photo attachments

Mike_Team_ — Fri, 21 Oct 2016 19:14:52 GMT

I'm testing a Surface Pro 4 right now with Collector 10.4, and I can't even see the attachments option. Can't View, can't Add, nothing. It's just not there.

The first pic is from my Surface Pro 4. What is this empty space/line at the bottom, shouldn't there be an attachments option?

(

Here is the very same record viewed on my Galaxy S5. Notice, the ability to interact with attachments.

Re: Urgent - bug with Collector 10.4.0.0 on Windows: Photo attachments

Kylie — Fri, 21 Oct 2016 21:18:03 GMT

Hi Mike --

In the first and second picture, there is an attribute without a title after Longitude. That is what the white box is on Windows: the place for that attribute that has no title.

Looking at the icons in your picture, it looks like you are viewing the details of the feature on Windows, while on Android you are editing them. As such, you'll see differences: when viewing, you should be able to view the attachments if that particular feature has any. While editing, you'll be able to add and remove them.

My guess is perhaps the feature you are viewing on Windows doesn't have attachments so you aren't seeing any when viewing the details (or it does, and to see them you need to scroll farther down). But if you were to tap the pencil icon and start editing that feature, you'd be able to attach them.

Re: Urgent - bug with Collector 10.4.0.0 on Windows: Photo attachments

AndrewMacKay2 — Mon, 30 Jan 2017 03:34:44 GMT

I am having exactly the same issues with Collector on a Windows 10 tablet, I find a asset, switch to edit mode, I can update the fields but cannot attach a Photo, there is NO icon. where as on an Ipad this all works as expected. Any suggestions ?

Andrew MacKay

Other side of the planet.

Re: Urgent - bug with Collector 10.4.0.0 on Windows: Photo attachments

DougMorgenthaler — Mon, 30 Jan 2017 14:58:13 GMT

Andrew-

What version of Collector are you using, and on what device? Make sure you have the latest (10.4.1).

Re: Urgent - bug with Collector 10.4.0.0 on Windows: Photo attachments

AndrewMacKay2 — Mon, 30 Jan 2017 20:53:51 GMT

The version that is loaded from the app store in Windows 10, cant actually see version information in the app. On both a Dell Insperon tablet and an HP elite pad.

Re: Urgent - bug with Collector 10.4.0.0 on Windows: Photo attachments

Anonymous User — Mon, 30 Jan 2017 21:59:15 GMT

Once you sign in to Collector, click on the burger button on the top left (three lines) and click "Settings". After you click settings, click "About". This will show you the version of Collector you are on. If you are on 10.4.0, please go to the Windows Store and upgrade the Collector application.

Re: Urgent - bug with Collector 10.4.0.0 on Windows: Photo attachments

AndrewMacKay2 — Mon, 30 Jan 2017 22:05:29 GMT

10.4.1.0 so is the most recent version, just to test I have loaded up a simple survey 123 form this activates the camera correctly, and has the ability to switch between front and back cameras.

Re: Urgent - bug with Collector 10.4.0.0 on Windows: Photo attachments

DougMorgenthaler — Thu, 02 Feb 2017 20:21:13 GMT

Andrew-

What version of Windows are you running? We've tested on a Surface Pro 4 and haven't seen any issues with the camera.

You can type winver from a command prompt to get the info.

Re: Urgent - bug with Collector 10.4.0.0 on Windows: Photo attachments

AndrewMacKay2 — Thu, 02 Feb 2017 20:27:43 GMT

Windows 10 V1511 Build 10586.753

Users do NOT have admin rights on the device.

BTW is there an other way accessing the Collector App, we deploy via Microsoft Systems Center, users do not have access to the store.

Re: Urgent - bug with Collector 10.4.0.0 on Windows: Photo attachments

DougMorgenthaler — Mon, 06 Feb 2017 14:46:35 GMT

Hey Andrew-

There were a number of Windows updates since 1511 (that release is from November 2015). I'd recommend updating Windows to a more recent version or checking for driver updates, there were a number of issues that Microsoft resolved related to the camera in the first half of 2016.

Here's a blog post that we recently published that describe the variety of methods you can use to deploy Collector (including SCCM) - Deploying Collector for ArcGIS without the Windows Store | ArcGIS Blog

Re: Urgent - bug with Collector 10.4.0.0 on Windows: Photo attachments

AndrewMacKay2 — Tue, 07 Feb 2017 03:45:26 GMT

Thanks Doug.

will need to hassle the network guys to get the updates pushed to the devices.