topic Re: Downloaded Collector map won't open in ArcGIS Collector Questions

Downloaded Collector map won't open

DavidLitke — Mon, 05 Feb 2018 03:28:47 GMT

I have a map that works fine when I open it live, but when I download it and attempt to open it crashes ("Unfortunately, Collector has stopped") . Same behavior on Nexus 5 (Android 6.0.1) and moto X4 (Android 8.0.0).

Re: Downloaded Collector map won't open

Anonymous User — Mon, 05 Feb 2018 18:42:44 GMT

David,

Are you using hosted feature services or services that you published to an ArcGIS Server? Is the data projected in a coordinate system other than web mercator?

Re: Downloaded Collector map won't open

DavidLitke — Mon, 05 Feb 2018 21:49:13 GMT

I am using hosted feature services. The map is in web mercator, but the data is in Colorado State Plane.

Re: Downloaded Collector map won't open

Anonymous User — Tue, 06 Feb 2018 13:11:09 GMT

David,

Are you able to test the same feature class, but project it to web mercator before publishing to ArcGIS Online as a separate hosted feature service? I just want to see if this is possible an issue with the projections.

Re: Downloaded Collector map won't open

DavidLitke — Tue, 06 Feb 2018 15:42:30 GMT

Dan,

I projected the datasets to web mercator, but still no luck. Perhaps now need to start removing items from the map to see which are causing the problem.

Re: Downloaded Collector map won't open

Anonymous User — Tue, 06 Feb 2018 16:35:22 GMT

That is a good test. You can also try validating features and checking geometry if the original datasource came from a file geodatabase.

Re: Downloaded Collector map won't open

DavidLitke — Mon, 19 Feb 2018 22:04:47 GMT

It appears that the map would not download in Collector because I had a fc with attachments, but I neglected to check the box enabling "Show feature attachments as links" in the Popup editing pane.

Re: Downloaded Collector map won't open

Anonymous User — Tue, 20 Feb 2018 15:02:00 GMT

David,

That is good to know. When possible, please go ahead and mark your post as resolved/answered.

Re: Downloaded Collector map won't open

AaronWorthley1 — Tue, 22 Jan 2019 15:27:45 GMT

David- I may be having the same problem- can you clarify exactly where this checkbox is? I'm not finding it. Or maybe things have changed enough that it no longer exists.

Re: Downloaded Collector map won't open

AaronWorthley1 — Tue, 22 Jan 2019 16:14:47 GMT

Found it- attachments were in related table, and the checkboxes were already checked. The only solution I found was to remove the related tables from the Map, then it could be downloaded and open without crashing.