topic Re: Going offline or transfer custom base maps with itunes 12.x? (i.e. side-load) in ArcGIS Collector Questions

Going offline or transfer custom base maps with itunes 12.x? (i.e. side-load)

RebeccaStrauch__GISP — Mon, 11 Dec 2017 17:56:02 GMT

I did an update to the latest iTunes yesterday, and after the update and on startup, a window popped up that said "apps" are no longer managed thru iTunes and only online thru the store (paraphrasing). This makes the instruction for

Go offline—Collector for ArcGIS | ArcGIS obsolete. I could also not find the mapped iPad in my File Explorer.

So I think that would also break the instructions for copying a .tpk directly to you device as explained

Prepare basemaps for offline use—Survey123 for ArcGIS | ArcGIS and may affect use of other esri apps offline too.

Has anyone found a work around for this? Am I the only one with this issue?

Note: older ipad (ios 9.x...can't upgrade to 10.x)...tried on both a Win7 and win10 machine. I did not log into the itunes store when I tested.

Survey123 for ArcGIS‌

Re: Going offline or transfer custom base maps with itunes 12.x? (i.e. side-load)

PeterKnoop — Mon, 11 Dec 2017 18:14:46 GMT

This had me confused at first too! Look for the new "File Sharing" option under Settings, after you select your device:

File sharing was basically the bottom half of the old "Apps" settings screen. Hopefully the documentation you cited will get updated with the new terminology in a timely fashion.

Re: Going offline or transfer custom base maps with itunes 12.x? (i.e. side-load)

JamesTedrick — Mon, 11 Dec 2017 18:35:27 GMT

Hi Rebecca,

Thanks for the reminder to update the documentation.

Re: Going offline or transfer custom base maps with itunes 12.x? (i.e. side-load)

Kylie — Mon, 11 Dec 2017 19:00:08 GMT

Hi Rebecca -- You can see the details on the steps for Collector here: https://community.esri.com/message/724644-re-unable-to-download-map?commentID=724644#comment-724644

We are working to get our doc updated.

Re: Going offline or transfer custom base maps with itunes 12.x? (i.e. side-load)

RebeccaStrauch__GISP — Mon, 11 Dec 2017 19:09:52 GMT

I wonder if I didn't get that option because my ipad is too old (iOS 9.3.5) or because I haven't activated "home sharing"?

I haven't upgraded my work computer to the latest itunes (win7 machine) yet, pending another solution, but I also don't remember seeing the "File Sharing" option on the list --on my home win10 machine -- either.

The system requirements still state Requirements—Collector for ArcGIS | ArcGIS

iOS 8 or later

You phone is most likely iOS 10.x? Did you have to turn on home sharing or do anything else?

btw...this time it did let me browse in file explorer (no drive letter), but only the picture folders...not apps. I think this was the case in the past too.

Re: Going offline or transfer custom base maps with itunes 12.x? (i.e. side-load)

RebeccaStrauch__GISP — Mon, 11 Dec 2017 19:12:24 GMT

Kylie, see my note above (i.e. not "File Sharing" on my iTunes)

Re: Going offline or transfer custom base maps with itunes 12.x? (i.e. side-load)

PeterKnoop — Mon, 11 Dec 2017 19:30:21 GMT

It looks from your screenshot like you are in the Library view. Even in the new version of iTunes, you still need to select your device to view it.

Look for the device icon near the top of Library view, and click on it:

You should then see your device's view, similar to my original screenshot.

Re: Going offline or transfer custom base maps with itunes 12.x? (i.e. side-load)

RebeccaStrauch__GISP — Mon, 11 Dec 2017 19:34:11 GMT

Ahh...that was an issue yes, thanks (been a while since I was on iTunes). As mentioned, this version of iTunes (work) I have not upgraded yet so it now does show "Apps". I will check at home tonight to verify it is all good, before closing out this thread. Thanks!

edit: Thanks for your help, Peter, James and Kylie. I confirmed that the "File Sharing" will work with my older iPad on Win10 with the latest iTunes. James/Kylie, please make sure the help pages for all affected apps (with offline capabilities like this) get updated.

Re: Going offline or transfer custom base maps with itunes 12.x? (i.e. side-load)

PattiHaggerty — Sat, 16 Dec 2017 00:15:27 GMT

I have this same problem however, I have tried to synch my iPad mini repeatedly and Collector, Survey 123 and my other apps that used to show up in the iTunes file sharing now are not there at all. Totally blank. What to do?

Re: Going offline or transfer custom base maps with itunes 12.x? (i.e. side-load)

RebeccaStrauch__GISP — Sat, 16 Dec 2017 05:05:36 GMT

Patti, if the above options don't work for you, I suggest starting a new thread or contacting tech support. Otherwise you question may get lost in this thread. I would suggest you include a link to this thread (so someone doesn't point you right back her) and mention these solutions and updated help....didnt help. That will get you more response.

Other tips can be found https://community.esri.com/community/help-and-feedback/blog/2016/08/15/community-news-and-tips-how-to-ask-questions-and-get-answers?sr=search&searchId=85c026a6-3164-4596-98eb-b7696c5b6625&searchIndex=2‌