Collector for Android performance problem compared with iOS

Pål_Herman_Sund — Tue, 17 Oct 2017 18:28:03 GMT

Hi,

I client (energy utility) has a webmap which is used with Collector. The utility is an "all in" iOS mobile devices company for which the mapservice and Collector is a no problem.

But the contractors undertaking work for them often use Android devices and and from time-to-time also operate under poor/slow connections. They report problems with Pop-ups, not always but often responses in the range from 5-12 seconds to not responding at all.

The webmap has:

- 3 hosted map layers: points with images attachments. Simple Pop-up with the attachments

- a number of map image layers: all the powerlines, cables, transformers etc. Pop-ups with info for the contractors

I did a test under good wifi connections and simultaneously with an iPAD, a Samsung Galaxy TabPro and a LG G4 (phone) and approximately timing the duration for the pop-ups to appear.

- All 3 devices are "instantly" giving the popup for the hosted image layer

- For the map image Layers I have: iPad 2 sec, TabPro 4-6 sec, LG G4 6-8 secs

Under good and similar conditions the iOS respond time is a factor 3-4 faster for the map image layers. Under poor conditions with the L4 I have still "instant" response with the hosted map layers, with the map image layers I hva 5-12 secs to no response.

Anyone seen similar? Are there any tricks to avoid these issues?

The map image layers are hosted on ArcGIS Server 10.3.1 and with Oravle 11.2.04.

topic Collector for Android performance problem compared with iOS in ArcGIS Collector Questions

Collector for Android performance problem compared with iOS