topic Recent issues with opening an offline map on Collector Android in ArcGIS Collector Questions https://community.esri.com/t5/arcgis-collector-questions/recent-issues-with-opening-an-offline-map-on/m-p/269328#M4646 <HTML><HEAD></HEAD><BODY><P>If you have recently updated a map (since July4th)&nbsp; and downloaded it to your device and are seeing a crash on opening the offline map can you please share the map with us.&nbsp; We are trying to troubleshoot the issue and put in a fix if possible before the User Conference but have been unable to reproduce the problem in house.</P><P></P><P></P><P><SPAN>As a work around updating the symbology for the map/layer seems to resolve the issue but if you have downloaded a map and it is crashing can you please zip up the offline data folder on your device and email it to </SPAN><A class="jive-link-email-small" href="mailto:Collector4ArcGIS@esri.com">Collector4ArcGIS@esri.com</A><SPAN> and if possible share the map to a new group and invite the user Collector4ArcGIS so that we can try to track this down before the update we have going out in a few days.</SPAN></P></BODY></HTML> Thu, 10 Jul 2014 18:08:06 GMT PaulBarker 2014-07-10T18:08:06Z Recent issues with opening an offline map on Collector Android https://community.esri.com/t5/arcgis-collector-questions/recent-issues-with-opening-an-offline-map-on/m-p/269328#M4646 <HTML><HEAD></HEAD><BODY><P>If you have recently updated a map (since July4th)&nbsp; and downloaded it to your device and are seeing a crash on opening the offline map can you please share the map with us.&nbsp; We are trying to troubleshoot the issue and put in a fix if possible before the User Conference but have been unable to reproduce the problem in house.</P><P></P><P></P><P><SPAN>As a work around updating the symbology for the map/layer seems to resolve the issue but if you have downloaded a map and it is crashing can you please zip up the offline data folder on your device and email it to </SPAN><A class="jive-link-email-small" href="mailto:Collector4ArcGIS@esri.com">Collector4ArcGIS@esri.com</A><SPAN> and if possible share the map to a new group and invite the user Collector4ArcGIS so that we can try to track this down before the update we have going out in a few days.</SPAN></P></BODY></HTML> Thu, 10 Jul 2014 18:08:06 GMT https://community.esri.com/t5/arcgis-collector-questions/recent-issues-with-opening-an-offline-map-on/m-p/269328#M4646 PaulBarker 2014-07-10T18:08:06Z