I am having difficulty getting going offline.

AaronScott — Wed, 17 Jun 2020 18:45:31 GMT

I have a simple web map that is offline capable. The operational layers are (Hosted). I am using a TPK for the basemap. The settings in Portal indicate the web map is offline capable. However, offline areas listed in Collector will not proceed past "generating". I get download errors if I attempt to create offline areas on in the App on the iPad.

The error message in the log on Collector is:

6/17/20, 11:05 AM [9DABFAEF-4336-4DA3-A6E7-8227A853B3AF] - Error downloading map: Error Domain=com.esri.arcgis.runtime.services.error Code=500 "Service System/CachingControllers/GPServer not started " UserInfo={NSURL=https://"server address removed by me"/HLHL2019Douglas/MapServer/exportTiles, NSLocalizedDescription=Service System/CachingControllers/GPServer not started , responseJSON={

error = {

code = 500;

details = (

);

message = "Service System/CachingControllers/GPServer not started ";

};

}}

I know there is something I am overlooking. People use this app offline all the time. Any thoughts or help would be appreciated.

Re: I am having difficulty getting going offline.

GeoJosh — Wed, 17 Jun 2020 19:54:29 GMT

Aaron,

Go to ArcGIS Server Manager > Services > System and turn on the "CachingControllers" service, if it's turned off.

-Josh

topic I am having difficulty getting going offline. in ArcGIS Collector Questions

I am having difficulty getting going offline.

Re: I am having difficulty getting going offline.