topic Re: Remove Map Area Option Missing in Collector in ArcGIS Collector Questions

Remove Map Area Option Missing in Collector

ZacPetix — Wed, 20 Mar 2019 14:22:32 GMT

All,

This morning the field crews are reporting they can no longer download offline areas for Collector. I am receiving the same error ("Failed to Download Offline Area") from my test iOS devices (iPads/iPhone) as well. I have verified the maps are correctly configured for offline use. The map does not have pre-defined map areas, which allow the collectors to pick and choose the area they need to collect. This has been the standard workflow for this deployment as we have crews cycling through the project. This is a two month old field deployment, and we have had no issues until today.

I have also noticed the option for removing Map Areas is now missing from the overflow menu. So with each new attempt to create an offline area, the "Area #" increases, but after the map fails to download, there is no way to remove the failed map. For example, I am prompted to "Add Offline Area" and it indicated this will be "Area 6". But I can not remove Area 1-5.

Any help would be appreciated.

Re: Remove Map Area Option Missing in Collector

Anonymous User — Wed, 20 Mar 2019 15:04:53 GMT

We are having the same issues with both versions; Collector Classic and Collector, with downloading offline maps! I know that the ArcGIS Online server were scheduled to have maintenance applied last evening and I wonder if something has occurred due to the update?

Re: Remove Map Area Option Missing in Collector

MiaogengZhang — Wed, 20 Mar 2019 15:58:32 GMT

Zac Petix‌

Can you share your map to a group and invite the account Collector4ArcGIS into it? We can take a look and see if it is related to online update.

Re: Remove Map Area Option Missing in Collector

ZacPetix — Wed, 20 Mar 2019 16:10:58 GMT

I tried the same map in Collector Classic and it gave me a whole new set of error codes pertaining to tiled Map Sets. When I cleared each error, the map still failed to download or go offline. I even stripped the collector map to basic feature collection and still got the dreaded ("Failed to Download Offline Area") message. The web map is operational as long as the iPads have connectivity.

Re: Remove Map Area Option Missing in Collector

ZacPetix — Wed, 20 Mar 2019 16:29:33 GMT

Miaogang,

I'm sorry but I can not share the map publicly as this is an active utility client and project. I could give you a temporary named user to access the map.

Re: Remove Map Area Option Missing in Collector

MiaogengZhang — Wed, 20 Mar 2019 16:45:30 GMT

Zac Petix‌ You can email the temporary named user to me miaogeng_zhang@esri.com

Re: Remove Map Area Option Missing in Collector

MiaogengZhang — Wed, 20 Mar 2019 18:45:50 GMT

Zac Petix‌ I saw your map and can see some download issue with the layer like Fulton_FieldStaker. We have one known issue that the layer is configured with attachment and it is empty, it will have download issue. Tomorrow morning we will release a fix for this. As a temp workaround before tomorrow's fix, you can add a dummy record with attachment to the layer, it should address the issue. Let me know if it doesn't work for you.

Re: Remove Map Area Option Missing in Collector

MiaogengZhang — Thu, 21 Mar 2019 04:28:07 GMT

Zac Petix‌ The fix is released. You can try again. I tried the map you gave me and it is working now.

Re: Remove Map Area Option Missing in Collector

ZacPetix — Thu, 21 Mar 2019 13:00:21 GMT

Miaogeng Zhang We are still not able to successfully download the map I shared with you, or the original map to mobile devices. I created another map, but removed the Tiled Reference Layer. This allowed us to go offline.

Re: Remove Map Area Option Missing in Collector

MiaogengZhang — Thu, 21 Mar 2019 16:34:10 GMT

Zac Petix‌ last night I tried your map and it worked. Let me check.

Re: Remove Map Area Option Missing in Collector

MiaogengZhang — Thu, 21 Mar 2019 16:38:53 GMT

Just tried, I can download it

Re: Remove Map Area Option Missing in Collector

ZacPetix — Thu, 21 Mar 2019 16:52:48 GMT

We still can not. Even after uninstalling the app and reinstalling.

Re: Remove Map Area Option Missing in Collector

deleted-user-6g41xWiDoeRO — Tue, 26 Mar 2019 15:35:04 GMT

I am also having this issue on iPad minis that have been upgraded to iOS 12.2. I select an area of interest to download, it begins to download the area and then just disappears. When I attempt to download it again the Area # increases by 1 even though there is no previously downloaded area.