topic Re: Cannot take Collector app maps offline in ArcGIS Collector Questions

Cannot take Collector app maps offline

SteveTaylor6 — Mon, 09 Dec 2019 05:14:45 GMT

Collector app on all platforms has suddenly stopped letting you take a map off-line. This issue no doubt relates to the other issue I posted today about Collector app on-device edits on all platforms not syncing. ArcGIS on-line and Collector app on-line still working.

Re: Cannot take Collector app maps offline

ShawnCapararo — Mon, 09 Dec 2019 11:51:31 GMT

My organisation is also experiencing this issue. Both creation and syncing of offline maps is not working. We first noticed this at 8:00 AEST.

I have opened a support case with ESRI Australia who have escalated it to ESRI Inc.

Re: Cannot take Collector app maps offline

ClayDonaldsonSWCA — Mon, 09 Dec 2019 17:43:41 GMT

Our organization has been having reports of this issue since 12/6/2019. We can publish, but any attempts to download or sync are timing out or showing an error.

Re: Cannot take Collector app maps offline

MiaogengZhang — Mon, 09 Dec 2019 19:26:14 GMT

ArcGIS Online Health Dashboard shows the issue should be resolved. Originally services5.arcgis.com experienced intermittent performance issue.

Re: Cannot take Collector app maps offline

ClayDonaldsonSWCA — Mon, 09 Dec 2019 19:30:55 GMT

Yes, however I am on services1 and we are still experiencing a similar issue.

Can anyone else on services1 report if they are having issues?

Re: Cannot take Collector app maps offline

ShawnCapararo — Mon, 09 Dec 2019 20:26:53 GMT

We are still experiencing the issue at 07:15 AEST 10/12/19.

Re: Cannot take Collector app maps offline

SteveTaylor6 — Mon, 09 Dec 2019 20:46:39 GMT

Still not working. This is extremely disruptive to our remote area Rangers and contractors. Two sync issues within a few months caused by esri, is leading to a loss of confidence by my field staff in using Collector app for off line mapping.

Re: Cannot take Collector app maps offline

SteveTaylor6 — Mon, 09 Dec 2019 20:54:52 GMT

Still not working. I wish they would not say it is fixed when it clearly is not.

Re: Cannot take Collector app maps offline

MiaogengZhang — Mon, 09 Dec 2019 20:54:54 GMT

Clay Donaldson‌ Shawn Capararo‌ Steve Taylor‌ The issue with servces1.arcgis.com should be resolved now. You need to resubmit the job.

Re: Cannot take Collector app maps offline

SteveTaylor6 — Mon, 09 Dec 2019 20:56:18 GMT

Still not fixed. It is not resolved.

Re: Cannot take Collector app maps offline

MiaogengZhang — Mon, 09 Dec 2019 21:03:51 GMT

Steve Taylor‌ can you share your hosted feature service URL? Are you at service1.arcgis.com?

Re: Cannot take Collector app maps offline

ClayDonaldsonSWCA — Mon, 09 Dec 2019 22:02:16 GMT

We have a ticket open with ESRI tech support already. But I can confirm there are issues with https://services1.arcgis.com/

Would be great if someone at ESRI could change the status on ArcGIS Online Health Dashboard. As the issue is not resolved as of 2:00pm PT

Re: Cannot take Collector app maps offline

SteveTaylor6 — Mon, 09 Dec 2019 22:36:21 GMT

There was nothing wrong with our hosted feature service. This was an issue with esri’s services1. Syncing has now started working again. The problem started on Saturday.

Re: Cannot take Collector app maps offline

MiaogengZhang — Mon, 09 Dec 2019 22:42:25 GMT

What is the support ticket number?

Can you confirm if both scenarios fails?

1) if you click sync with your existing offline data

2) download new offline area, do some edits and sync

From what I heard, for the job you submitted earlier today when the issues happen, it will appear hung.

Re: Cannot take Collector app maps offline

ClayDonaldsonSWCA — Mon, 09 Dec 2019 22:46:33 GMT

Esri Case #02455643

Yes - both of those scenarios cause errors or will just be hung up indefinitely.

Re: Cannot take Collector app maps offline

ShawnCapararo — Mon, 09 Dec 2019 23:15:09 GMT

Thanks. We seem to be back in action at 10:00 AEST 10/12/19.

Re: Cannot take Collector app maps offline

SteveTaylor6 — Tue, 10 Dec 2019 02:06:38 GMT

Yes working again at 10:30am. AEST. It was not working since Saturday.

A better approach for esri would be if one of the techs had an on-device or off-line Collector map set up with scheduled syncing every 15 minutes (available on Collector Aurora on Apple) - so they could pick up these sync issues and quickly remedy them before disrupting customer work flows.