topic Re: Layers fail to load properly in Windows, but fine in iOS and Android in ArcGIS Collector Questions

Layers fail to load properly in Windows, but fine in iOS and Android

LindaKoch — Thu, 06 Apr 2017 01:17:29 GMT

I recently have discovered an issue with my deployment of Collector for Windows on HP tablets. My maps begin to load all background layers then a message comes on saying that 3 layers (the editable ones) are unavailable. Clicking the View button, displays the Layer Errors "the following layers are not accessible"]." when those layers are clicked, the message below the name says "the requested field was not found"

The maps work well in iOS and Android. Anyone have any ideas?

Re: Layers fail to load properly in Windows, but fine in iOS and Android

Anonymous User — Thu, 06 Apr 2017 14:19:50 GMT

Linda,

Are you using services published directly to ArcGIS Online (hosted feature services) or to ArcGIS Server? If ArcGIS Server, which version?

Also, if you got the REST Service URL for each of the layers that are not working in Collector for Windows, can you try to open those URLs in the Edge browser? This would rule out a possible certificate issue.

Are you on the latest version of Collector for ArcGIS (Windows)? I believe it is at 10.4.1

If you put all of the data in a file geodatabase, can you validate the features and check the geometry?

Validating features and relationships in ArcMap—ArcGIS Help | ArcGIS for Desktop

Re: Layers fail to load properly in Windows, but fine in iOS and Android

LindaKoch — Thu, 06 Apr 2017 18:04:07 GMT

Hi Dan,

We are using hosted services.

When I try to open the REST Service URL, it says token required.

Certificate issue?

We are using 10.4.1.0.

The data validated.

Thanks for your help!

Linda

From: Dan Moore

Sent: Thursday, April 06, 2017 4:20 AM

To: Linda Koch <lkoch@hawaii.edu>

Subject: Re: - Re: Layers fail to load properly in

Windows, but fine in iOS and Android

GeoNet <https://community.esri.com/?et=watches.email.thread>

Re: Layers fail to load properly in Windows, but fine in iOS and Android

reply from Dan Moore

<https://community.esri.com/people/DMoore-esristaff?et=watches.email.thread>

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Re: Layers fail to load properly in Windows, but fine in iOS and Android

Anonymous User — Thu, 06 Apr 2017 19:23:14 GMT

Not a certificate issue in that circumstance. You will need to access the rest page through ArcGIS Online since it will carry the token through that process.

Are you using an online map in Collector or are you downloading the map for offline use?

Do you still have the same issue if you add the data to a new web map?

Re: Layers fail to load properly in Windows, but fine in iOS and Android

LindaKoch — Thu, 06 Apr 2017 20:03:32 GMT

Okay, so….

The layers are fine in ArcGIS Online.

I created a new web map. It and the other maps that use these editable

layers are fine on the desktop with browser.

But on Collector (Windows) , it will not load the layers. New Basemap

comes up fine. Same error.

On Collector (iOS, Android) it is fine.

The map is live, but it is enabled for offline use. I am using it live.

Very strange!

Maybe it will help if I told you how I broke it.

I was experimenting with the fields that automatically record the metadata

from the receivers. It seemed to work fine recording PDOP etc. I first

worked with the iOS version, then Android. I lastly tried the Windows.

The tablet I was working on was having Bluetooth issues with a non ESRI

certified receiver. I’m not sure what the problem was. But due to time

constraints, I gave up, and then deleted the new fields from the data

layers. Then it wouldn’t work at all for the windows version. I tried

other tablets (we have 8 for staff) and no luck.

But again, fine on Android and iOS.

Thanks,

Linda

From: Dan Moore

Sent: Thursday, April 06, 2017 9:24 AM

To: Linda Koch <lkoch@hawaii.edu>

Subject: Re: - Re: Layers fail to load properly in

Windows, but fine in iOS and Android

GeoNet <https://community.esri.com/?et=watches.email.thread>

Re: Layers fail to load properly in Windows, but fine in iOS and Android

reply from Dan Moore

<https://community.esri.com/people/DMoore-esristaff?et=watches.email.thread>

in Collector for ArcGIS - View the full discussion

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Re: Layers fail to load properly in Windows, but fine in iOS and Android

Anonymous User — Fri, 07 Apr 2017 13:28:12 GMT

Linda,

I think it would be best to contact ESRI Support with a case because, as a support analyst, there are some troubleshooting steps we would test that would be much more efficient through a support case.

Based on what you did, you deleted the GNSS metadata fields, then republished the data to ArcGIS Online, correct?

Re: Layers fail to load properly in Windows, but fine in iOS and Android

LindaKoch — Mon, 10 Apr 2017 17:41:58 GMT

Thanks for your help! I will try a couple more things and see if that resolves the issue. It was just strange that the only app affected is the Windows one.

Thanks again,

Re: Layers fail to load properly in Windows, but fine in iOS and Android

Mary_BethParent1 — Thu, 13 Apr 2017 14:21:25 GMT

I've had the same issues this past week, but with web maps. I found that clearing chrome's browser history, closing all tabs and reopening the map will allow the map services to load. I also had issues opening Dashboards in the web browser, and clearing chrome's browsing data also fixed that issue. I have to clear the browsing data multiple times a day, though! If you find a fix, I'd be interested in hearing it.

Re: Layers fail to load properly in Windows, but fine in iOS and Android

ChrisCzerwinski1 — Thu, 04 May 2017 13:18:23 GMT

I've got the some issue going on. However, everything was working on Windows, iOS and Android last week, but now my Windows Surface Pro Tablet will not take my maps offline. We were having syncing issues earlier in the month, which seemed to be resolved once we opened up ESRI's suggested communication ports. Now, on a surface pro I can only download the basemap for offline use, feature services are "not available"... so I can't even make "offline" edits to sync. We are using ArcServer 10.3, Portal and Collector 10.4 for our workflow.

I'd be interested in learning a work around for this, as our field staff are mostly equipped with a windows device.

Re: Layers fail to load properly in Windows, but fine in iOS and Android

Anonymous User — Thu, 04 May 2017 14:27:46 GMT

Chris,

Are you on Collector 10.4 or 10.4.1? 10.4.1 is the latest for Windows and you should upgrade to that when possible.

Are you using versioned or archived data for offline use?

FAQs—Collector for ArcGIS | ArcGIS

Re: Layers fail to load properly in Windows, but fine in iOS and Android

ChrisCzerwinski1 — Thu, 04 May 2017 14:56:30 GMT

Hi Dan, thanks for the response. We were originally using versioned data, but found that it wasn't working well. Using the default database on SQL server last week, with all open ports, worked seamlessly. Yesterday, I can only go offline in iOS, and Android. One change that we've noticed was that port 7005 appears to be closed, working on opening that up.

I just confirmed that all windows devices are using Collector 10.4.1.

Thanks for your time,

Chris

Re: Layers fail to load properly in Windows, but fine in iOS and Android

Anonymous User — Thu, 04 May 2017 18:03:58 GMT

At this time, the data is only archived, correct? How many layers are in the dataset that you published to ArcGIS Server? If you click on the error when it shows that the feature service is not available in Collector on the Surface, does it say a message? If so, what is that message?

Re: Layers fail to load properly in Windows, but fine in iOS and Android

ChrisCzerwinski1 — Thu, 04 May 2017 18:11:40 GMT

Yup - the data is archived. My collector map is only using one layer with a related table (relationship uses global IDs).

When I open the "offline map" for editing. I see the basemap, and a prompt saying 1 layer not available. Clicking that tells me which layer that is not accessible (the only one), provides the service URL for it, and has an error code that reads "WebMap_CannotCreateLayer".

Re: Layers fail to load properly in Windows, but fine in iOS and Android

Anonymous User — Thu, 04 May 2017 18:15:57 GMT

Is the relationship set up to be coming from a globalID field in the feature layer to a GUID field in the related table?

Was the service republished after changing the data from versioned to archived?

Re: Layers fail to load properly in Windows, but fine in iOS and Android

LindaKoch — Thu, 04 May 2017 18:28:01 GMT

Hi guys,

Just catching up with this discussion. What I found was that my editable

layer service definition somehow got messed up. It did not manifest itself

with the Android or iOS versions, but totally hosed the Windows version. I

cleared all the related files, and published a fresh one and it solved my

problem. Hope you can solve yours!

From: Dan Moore

Sent: Thursday, May 04, 2017 8:17 AM

To: Linda Koch <lkoch@hawaii.edu>

Subject: Re: - Re: Layers fail to load properly in

Windows, but fine in iOS and Android

GeoNet <https://community.esri.com/?et=watches.email.thread>

Re: Layers fail to load properly in Windows, but fine in iOS and Android

reply from Dan Moore

<https://community.esri.com/people/DMoore-esristaff?et=watches.email.thread>

in Collector for ArcGIS - View the full discussion

<https://community.esri.com/message/684721-re-layers-fail-to-load-properly-in-windows-but-fine-in-ios-and-android?commentID=684721&et=watches.email.thread#comment-684721>

Re: Layers fail to load properly in Windows, but fine in iOS and Android

ChrisCzerwinski1 — Thu, 04 May 2017 19:10:24 GMT

Thanks Linda and DMoore-esristaff‌. Dan - I re-established my relationship classes using a GUID on the related table... still getting the same inaccessible layer. Yeah - I republished after all changes.

Linda - oddly, I don't see a service definition file in my contents on Portal. Is it hidden, or sitting somewhere else? Portal is seemingly very similar to AGOL, but I haven't seen a service definition file in Portal.

What's even more odd - is that everything was working at the end of last week.... and so it goes.

Re: Layers fail to load properly in Windows, but fine in iOS and Android

LindaKoch — Thu, 04 May 2017 19:13:37 GMT

Did you remove the service from your map, save, then add it back again, and

save? Then refresh your Collector?

From: Chris Czerwinski

Sent: Thursday, May 04, 2017 9:11 AM

To: Linda Koch <lkoch@hawaii.edu>

Subject: Re: - Re: Layers fail to load properly in

Windows, but fine in iOS and Android

GeoNet <https://community.esri.com/?et=watches.email.thread>

Re: Layers fail to load properly in Windows, but fine in iOS and Android

reply from Chris Czerwinski

<https://community.esri.com/people/Czed?et=watches.email.thread> in *Collector

for ArcGIS* - View the full discussion

<https://community.esri.com/message/684776-re-layers-fail-to-load-properly-in-windows-but-fine-in-ios-and-android?commentID=684776&et=watches.email.thread#comment-684776>

Re: Layers fail to load properly in Windows, but fine in iOS and Android

LindaKoch — Thu, 04 May 2017 19:14:49 GMT

I’m not sure about portal. I only deal with the AGOL hosted components.

From: Chris Czerwinski

Sent: Thursday, May 04, 2017 9:11 AM

To: Linda Koch <lkoch@hawaii.edu>

Subject: Re: - Re: Layers fail to load properly in

Windows, but fine in iOS and Android

GeoNet <https://community.esri.com/?et=watches.email.thread>

Re: Layers fail to load properly in Windows, but fine in iOS and Android

reply from Chris Czerwinski

<https://community.esri.com/people/Czed?et=watches.email.thread> in *Collector

for ArcGIS* - View the full discussion

<https://community.esri.com/message/684776-re-layers-fail-to-load-properly-in-windows-but-fine-in-ios-and-android?commentID=684776&et=watches.email.thread#comment-684776>

Re: Layers fail to load properly in Windows, but fine in iOS and Android

Anonymous User — Thu, 04 May 2017 20:00:04 GMT

Out of curiosity, does the data display when you open the map to view the map in a connected/online environment.

Re: Layers fail to load properly in Windows, but fine in iOS and Android

ChrisCzerwinski1 — Fri, 05 May 2017 11:34:38 GMT

Collector works as expected on the windows tablet for the most part in a connected environment, however, at times submitting updates fails or the related table is not accessible. Intermittently it goes from working just fine to not working. I'm wondering if at least part of the issue could be the WIFI I'm using, but regardless, this offline issue is more of a priority to me.
I've tried a few times starting from scratch on the Portal end of thing, but maybe I need to start over on ArcServer.