topic Re: ArcGIS Collector: Why the collector is not able to access a web map? in ArcGIS Collector Questions

ArcGIS Collector: Why the collector is not able to access a web map?

JamalNUMAN — Thu, 12 Mar 2020 11:17:30 GMT

ArcGIS Collector: Why the collector is not able to access a web map?

Despite the fact that a web map is created successfully, the collector fails to access it

What could be the issue here?

Re: ArcGIS Collector: Why the collector is not able to access a web map?

Katie_Clark — Thu, 12 Mar 2020 13:51:13 GMT

Based on your screenshot, the map is not offline capable. There is likely a layer within the web map that does not meet the offline capable criteria.

I would start with this reference: Prepare maps for offline use—Collector for ArcGIS (Classic) | ArcGIS

If everything in the map is configured correctly for offline use, you will see this option appear in the Settings tab of the Item Details page:

Also, from this page: Problem: Collector for ArcGIS does not display web maps created in Portal for ArcGIS

"To view or edit a web map in Collector for ArcGIS, the map owner must add and save at least one editable feature service to the map."

Make sure the map meets this criteria as well.

Re: ArcGIS Collector: Why the collector is not able to access a web map?

Kylie — Thu, 12 Mar 2020 15:09:42 GMT

Two common reasons for a map to not appear in Collector, and which it is hard to see from your screenshots:

1. Is there an editable layer in your web map? Collector works with editable layers, so if nothing is editable in the map, the map won't show up in the app.

2. Is the group owned by you, or shared with a group of which you are a member? I can see it is shared publicly, but Collector works with web maps that you've authored or that are shared to a group of which you are member.

You can see this troubleshooting for more details: Test your map > Troubleshooting > Map isn't available in Collector—Collector for ArcGIS | Documentation

Re: ArcGIS Collector: Why the collector is not able to access a web map?

JamalNUMAN — Thu, 12 Mar 2020 17:36:50 GMT

Manty thanks guys for the help.

I’m not able to identify when the “web map” is not viewer in the collector.

- I found out that the “use in collector for ArcGIS” option is not available for that particular web map. What could be the issue here?

- There is at least one editable layer

- The user, layer and web map all belong to the same group (g1)

What other settings do I need to consider in order to have the web map displayed in collector?

Re: ArcGIS Collector: Why the collector is not able to access a web map?

Katie_Clark — Thu, 12 Mar 2020 17:51:12 GMT

Are you able to share a link to the web map?

Re: ArcGIS Collector: Why the collector is not able to access a web map?

JamalNUMAN — Thu, 12 Mar 2020 18:01:33 GMT

Right. It is shown in the screenshot below

Re: ArcGIS Collector: Why the collector is not able to access a web map?

Katie_Clark — Thu, 12 Mar 2020 18:03:25 GMT

As I mentioned in a previous post where we communicated, is there a reason why you can't just copy and paste the link in your response so that I can just click on it? It's much easier than sharing through a screenshot...

Re: ArcGIS Collector: Why the collector is not able to access a web map?

JamalNUMAN — Thu, 12 Mar 2020 18:11:38 GMT

Sorry about that. Here you go:

http://arcg.is/1r0qWf

Re: ArcGIS Collector: Why the collector is not able to access a web map?

Katie_Clark — Thu, 12 Mar 2020 18:24:26 GMT

Thanks for that, much easier! I just realized from your screenshot...it looks like sync isn't enabled on the layer? Both editing and sync need to be turned on.

Can you change that and check again, see if that fixes your issue?

Re: ArcGIS Collector: Why the collector is not able to access a web map?

Kylie — Thu, 12 Mar 2020 18:46:33 GMT

You will need sync to work with the map offline, but not to work with it in Collector while connected.

Re: ArcGIS Collector: Why the collector is not able to access a web map?

Kylie — Thu, 12 Mar 2020 18:51:57 GMT

I added your layer to a new map and saved it, and I see that map in Collector.

Did you make your layer editable after you had made the map? If so, try resaving the map. There is some metadata stored with the map that doesn't get written if the map isn't editable, and that would explain a few of the things you are seeing here.

Re: ArcGIS Collector: Why the collector is not able to access a web map?

Katie_Clark — Thu, 12 Mar 2020 18:53:52 GMT

Good point, thanks for the correction Kylie Donia‌!

Re: ArcGIS Collector: Why the collector is not able to access a web map?

JamalNUMAN — Thu, 12 Mar 2020 19:08:34 GMT

Good Catch Kylie. Precisely. This is what I have done. The editing feature is enabled after adding the layer to the web map viewer. It appears that enabling it afterwards doesn’t resolve the issue. However, saving the web map viewer resolves the issue! It works like a charm

By the way, I couldn’t figure out where the offline option is

Re: ArcGIS Collector: Why the collector is not able to access a web map?

Kylie — Thu, 12 Mar 2020 19:56:16 GMT

As Katherine mentioned about, you don't have sync enabled on your layer. As a result, you won't be able to use it offline.

The sync setting is a bit below the Editing one that you showed in an earlier screenshot.

Re: ArcGIS Collector: Why the collector is not able to access a web map?

JamalNUMAN — Thu, 12 Mar 2020 20:23:34 GMT

Manty thanks guys for the help

Best

Jamal