topic Collector (Android): Not getting to arcgis.com on sign in screen in ArcGIS Collector Questions https://community.esri.com/t5/arcgis-collector-questions/collector-android-not-getting-to-arcgis-com-on/m-p/138636#M2431 <HTML><HEAD></HEAD><BODY><P>Samsung Galaxy S10e, Android 10, Collector 20.2.1&nbsp; (connected via both unrestricted network and wi-fi)</P><P></P><P>I tap on Collector, and I get standard login screen, I tap on "Sign in with ArcGIS Online", then instead of the login screen with user/pass to arcgis.com I get a blank screen ("Screenshot.jpg" attached).&nbsp; Collector is otherwise fine, I can browse and use the canned demo maps.&nbsp; Also Collector correctly connects to my account on a *different* phone.&nbsp; Possible factor: at some point I did both a Clear Cache *and* a Clear Data in the app's setting; however, I'm sure I was able to log in after doing that (well, 90% sure).&nbsp; None the less my current theory is that some connection path was erased with the Clear Data action. I've already powered off and on, and done two uninstall-install cycles.&nbsp; Is there a way to do an uninstall and then have Android forget anything related to the app?&nbsp; Or is Android unlike Windows where uninstalls don't always clear user data?&nbsp; Clicking on the lock symbol yields the 2nd attachment ("URL.jpg"), the menu gives the last attachment ("Menu.jpg").&nbsp; The menu seems odd, powered by Firefox? - I do use Firefox for Android, and it's my default browser, but is that how collector connects?</P></BODY></HTML> Thu, 22 Oct 2020 20:43:55 GMT StormwaterWater_Resources 2020-10-22T20:43:55Z Collector (Android): Not getting to arcgis.com on sign in screen https://community.esri.com/t5/arcgis-collector-questions/collector-android-not-getting-to-arcgis-com-on/m-p/138636#M2431 <HTML><HEAD></HEAD><BODY><P>Samsung Galaxy S10e, Android 10, Collector 20.2.1&nbsp; (connected via both unrestricted network and wi-fi)</P><P></P><P>I tap on Collector, and I get standard login screen, I tap on "Sign in with ArcGIS Online", then instead of the login screen with user/pass to arcgis.com I get a blank screen ("Screenshot.jpg" attached).&nbsp; Collector is otherwise fine, I can browse and use the canned demo maps.&nbsp; Also Collector correctly connects to my account on a *different* phone.&nbsp; Possible factor: at some point I did both a Clear Cache *and* a Clear Data in the app's setting; however, I'm sure I was able to log in after doing that (well, 90% sure).&nbsp; None the less my current theory is that some connection path was erased with the Clear Data action. I've already powered off and on, and done two uninstall-install cycles.&nbsp; Is there a way to do an uninstall and then have Android forget anything related to the app?&nbsp; Or is Android unlike Windows where uninstalls don't always clear user data?&nbsp; Clicking on the lock symbol yields the 2nd attachment ("URL.jpg"), the menu gives the last attachment ("Menu.jpg").&nbsp; The menu seems odd, powered by Firefox? - I do use Firefox for Android, and it's my default browser, but is that how collector connects?</P></BODY></HTML> Thu, 22 Oct 2020 20:43:55 GMT https://community.esri.com/t5/arcgis-collector-questions/collector-android-not-getting-to-arcgis-com-on/m-p/138636#M2431 StormwaterWater_Resources 2020-10-22T20:43:55Z