topic Hosted feature layer not showing in collector in ArcGIS Collector Questions

Hosted feature layer not showing in collector

TravisSmith1 — Wed, 04 Mar 2015 17:52:40 GMT

I have a feature service hosted on our own server. I'm able to see the service on AGOL and load it as a feature layer in a web map. I'm able to edit the feature layer through the web map interface. Sync capability is enabled. When I log into Collector on my mobile device, I can see the web map I published with my feature service, however, when I open the map, none of the data shows up. The layers are all listed in the layer list, but they're all disabled and I can't turn them on. When I try to download the map locally to the device, it errors out. What is the problem here? Why does everything work fine online but not in Collector? Thanks.

Re: Hosted feature layer not showing in collector

RussRoberts — Wed, 04 Mar 2015 18:03:03 GMT

Are the feature services accessible on the network the device is on? Can you hit the rest services on the layers on the mobile device?

Re: Hosted feature layer not showing in collector

EdwardGlover — Fri, 06 Mar 2015 19:11:49 GMT

I'm experiencing the same behavior described in Travis's post with the only difference being the feature services are hosted in AGOL. The issue started yeterday following months of usage without any changes to the maps in AGOL. I'm running Collector 10.3 for Android. All 4 maps I have containing 2 feature services exhibit the same behavior. One of the maps which was previously downloaded to the device for offline usage had the feature service points appear; however, when I selected manage, remove, features only and re-downloaded the project they were no longer enabled for visibility. The feature services appear as expected in Collector when not downloaded.

Re: Hosted feature layer not showing in collector

RussRoberts — Fri, 06 Mar 2015 20:53:01 GMT

Can you share the map with me to the Collector4ArcGIS account and I can take a look.

Thanks

Russ

Re: Hosted feature layer not showing in collector

EdwardGlover — Tue, 10 Mar 2015 12:29:50 GMT

I have done so. Is there any insight you can provide me as to why my layers are not visible when I download a map for offline use in Collector?

Re: Hosted feature layer not showing in collector

RussRoberts — Tue, 10 Mar 2015 19:54:08 GMT

I am looking into the issue right now and seeing if I can determine what the issue may be. I'll send you an update when we know why this is happening.

Thanks

Russ

Re: Hosted feature layer not showing in collector

EdwardGlover — Mon, 16 Mar 2015 21:25:18 GMT

It has to do with feature templates. I published a feature class symbolized by coded domain values to AGOL. I was able to download the map for offline use in Collector. I went back into AGOL and changed one of the symbols and saved the map. When I went back into Collector and downloaded the map for offline use the layer cannot be made visible. So to make my change I have to go back to Arcmap and republish the service with the symbology change there. I feel this is an issue that I'd like you to investigate and provide me with a better solution then having to start back from scratch in ArcMap everytime.

Re: Hosted feature layer not showing in collector

TravisSmith1 — Wed, 18 Mar 2015 16:22:33 GMT

I'm unable to hit the rest services. Not sure why. I'm connected to our secure wi-fi network.

Re: Hosted feature layer not showing in collector

JohnSepenoski1 — Mon, 23 Mar 2015 13:50:49 GMT

Russ,

I am having what I believe is the same problem. Since the latest Collector update everything seems to work fine when connected to AGOL but my features do not display when I take them offline. The only oddity I have noticed when working online is that when I change the type of record that I have the features symbolized by I get a warning message about changing the feature type that did not used to display. Ignoring this seems to work fine for my purposes but it would be better to not have the message come up. Not sure if this could be related to why the features won't display offline.

Re: Hosted feature layer not showing in collector

RussRoberts — Mon, 23 Mar 2015 15:46:10 GMT

Can you share the map with Collector4ArcGIS and I can see if I can repro the issue?

Thanks

Russ

Re: Hosted feature layer not showing in collector

JohnSepenoski1 — Mon, 23 Mar 2015 16:35:18 GMT

Not sure if this is the best way but I sent an invitation to join the group since the map isn't currently public. If there is a better way let me know.

Re: Hosted feature layer not showing in collector

MiaogengZhang — Mon, 23 Mar 2015 21:55:48 GMT

The issue is about the filter you applied. Currently the filter is not supported to be offline.

In Android, you will see additional issue that fails to be downloaded. In Android, you can't take duplicate service offline (add the same service into webmap twice or more).

Re: Hosted feature layer not showing in collector

JohnSepenoski1 — Tue, 24 Mar 2015 13:32:20 GMT

Thank you. Do you mean that all filters are not supported or that I have a particular one that causes the problem since I am using multiple filters? I am using IOS so I am not having the other issue you describe.

Re: Hosted feature layer not showing in collector

MiaogengZhang — Tue, 24 Mar 2015 20:10:21 GMT

All the filters are not supported offline.

Re: Hosted feature layer not showing in collector

BrendaFennel_GISP — Wed, 13 May 2015 20:29:39 GMT

I also had (have) an issue with a hosted feature service (FS) with subtypes and domains that was working beautifully in AGOL web maps and on Collector UNTIL I changed the symbol type for the line feature in the web map to use attribute values (i.e. I used the [surface_ type] values to symbolize each type by a different color). The service continued to work , with domains intact, for editing in the web map. However, when I opened the web map in Collector, the domains were replaced with text entry fields. Apparently this may be a bugg according to ESRI Support. I am now on my third support call to repair the feature service with the attachments, the first two calls left me with a new feature service that lost all the original attachments (field photos) and a mess of symbol colors and popups to be reconfigured. So, I rebuild my file geodatabase with records from exports from two of the feature services that contained the records. I then edited all the corrupt or missing attribute data, published a new feature service making sure to define the symbols in ArcMap! But I still wanted my photos! I had saved them to the device (ipad) SO I called support again as I was not able to determine how to attach a photo from a file while in the Collector..... Today Divyan (ESRI Server Support Staff in India) is trying an approach that I hope works, he is creating a replica of the original Feature Service that should have the attachments, through the item details>about>more details>service url>create replica and changing: listing the layers (0,1,2), data format to: File GDB, setting Return Attachments to True...he is downloading the .zip file and hopefully returning a repaired file to me as promised...he just called back and has posted his work for me to download..he was not able to combine the two files....but he is continuing to test the Collector to see if he can reattach the photos from a file on the device.. Let's wish him Best of Luck! AND DON"T USE The new symbols in AGOL till they fix this or write a better warning message.....thanks for letting me vent!

Re: Hosted feature layer not showing in collector

BrendaFennel_GISP — Thu, 14 May 2015 19:38:50 GMT

It's me again...I found an old school way to re-attach my photos, I emailed them to myself (ipad to desktop) then just saved them to the server and went in each feature and browsed to the file to reattach. I know some programmers could probably write a script for this??? because it is bound to happen to someone else with a lot more records to deal with than I had (only around a hundred)...

Re: Hosted feature layer not showing in collector

KevinJohnson15 — Fri, 12 Aug 2016 00:52:31 GMT

I am struggling with the same issue; AGOL services work but Hosted services are not working for the data data schema and i really don't know what the issue is.

Re: Hosted feature layer not showing in collector

CMPDDGIS — Fri, 23 Sep 2016 15:43:32 GMT

I understand that this is an old post but I am not finding a straight answer to this question. I am experiencing 'grey out' in my layers list.

I have one layer that is my editable point file.

I have three others that I need to load in as reference layers for disconnected editing.

This is what my settings are before I publish the layer. I only have one county boundary in the feature layer.

The layer shows in my Web Map and is shared to the arcgis account for collector.

When I open Collector the layer does not show and in the layers list is greyed out and can not be turned on. This is what I am getting on the collector app when I load in a hosted layer with all feature access capabilities turned on. My collector layer 'Code enforcement' works and can be turned on and off and edited but all other hosted feature layers that are loaded cannot be turned on.

All of these layers work fine in the AGOL web map and are hosted on AGOL, published from the same GDB on our network.

Thanks in advance for any help!

#Collector @Collector4ArcGIS

Re: Hosted feature layer not showing in collector

CMPDDGIS — Fri, 23 Sep 2016 16:28:18 GMT

Please make sure that if you make a map and add feature layers to said map after the fact that the new hosted feature service layers are also shared with the organization you are trying to allow use of said layers. We had added new layers as a separated hosted feature service layer and had not shared them with the group therefore they showed in the layers list on the collector app but did not allow use of them in the app until they were shared.

PROBLEM SOLVED.

Hope this helps.

Re: Hosted feature layer not showing in collector

RandyBurton — Fri, 23 Sep 2016 16:39:55 GMT

For map layers to display on Collector, the layer needs to be editable. Since you want to take the map offline, you also need to enable sync for the layer. When you add the reference layers to your map, select the option to disable editing. If you prefer, you can also uncheck the edit option when you are configuring the pop-up for the reference layer.