topic Re: Collector map not downloading in ArcGIS Collector Questions

Collector map not downloading

KristenHoffman — Thu, 04 Jun 2015 13:57:50 GMT

I have an ArcGIS Online map that we used last summer to collect points of data with the Collector app. Point locations were collected using Collector, and an image was attached to them. This summer, we tried to download the map to a new device (iPad) to continue with data collection and I received the following error:

InvalidJSON.pictureMaker contentType unknown

When I download the map to Collector on my Android device, the map will download, but the point layer does not show up on the map at all. I need the map to download with this layer because we want to continue our data collection from last year. Any help would be greatly appreciated!

Re: Collector map not downloading

TimWitt2 — Thu, 04 Jun 2015 14:00:06 GMT

Kristen,

did you use a custom picture as your point symbol? When you open it in ArcGIS.com do you get the same error?

Tim

Re: Collector map not downloading

KristenHoffman — Thu, 04 Jun 2015 14:21:34 GMT

The photos were taken with the tablet while collecting each point as an attachment. They work fine when opened on ArcGIS Online.

Re: Collector map not downloading

KristenHoffman — Fri, 05 Jun 2015 13:29:36 GMT

Sorry I read that wrong. The symbols are not custom symbols. They're simple point symbols assigned in ArcGIS Online. I tried changing them to have no transparency and it didn't change anything.

Re: Collector map not downloading

KellyGerrow — Mon, 08 Jun 2015 16:53:39 GMT

Hi Kristen,

Are you trying to download the map for offline editing? Also, would it be possible to share a link to the problematic web map?

-Kelly

Re: Collector map not downloading

KristenHoffman — Wed, 10 Jun 2015 18:42:25 GMT

Hi Kelly,

I am trying to download the map for offline editing using Collector. Would I be able to share the link with you via e-mail? It's currently not a public web map.

Thanks,

Kristen

Re: Collector map not downloading

RandyBurton — Wed, 10 Jun 2015 19:02:15 GMT

I am working on a similar problem. Do you know how to look at the ArcGIS REST Services page for your layer? My Content >> layer file >> in Layers, click the link showing the layer name or click on the triangle button and select Service URL.

On the service url page, you will see a section for Drawing Info. Search for "contentType" - typically it says "image/png". But with the problem you are suggesting, I suspect it will show a null (two back to back double quotes).

Re: Collector map not downloading

KristenHoffman — Wed, 10 Jun 2015 19:45:03 GMT

Yes, Randy, you're right. There is a null there. Is there a way to fix that?

Re: Collector map not downloading

RandyBurton — Wed, 10 Jun 2015 20:11:10 GMT

When that happens, the only way I've found is to republish the layer. In my case, the contentType was set to null after I tried to do some reordering of the symbols using Manage New Features in AGOL. That is: Edit ( between the Add and Basemap menu) >> Manage >> then moving the items up or down. It is possible to change this order by updating the JSON file and avoid the contentType change. I have not been able to update the drawingInfo section of the JSON file as this also seems to set the contentType to null.

In your case, I would suggest republishing your layer. Then check the service url to see what it says for contentType. Add the layer to a new map, and before making any tweaks, see if it works both on and off-line. Then work through your map adjustments making frequent checks with the service url to see if and where the contentType is getting changed. If you can identify the step, then maybe a work around could be found.

I do have a support request in, so I may have more information later.

Re: Collector map not downloading

RandyBurton — Wed, 10 Jun 2015 23:36:40 GMT

I received this from ESRI support: "This anomaly can be classified as an ArcGIS Online where the AGOL changes the "contentType" in the symbology description to <null>. Essentially, this leads to the symbology contentType defined as null in the Offline geodatabase and as such the Collector for ArcGIS fails to read and assimilate the features."

Re: Collector map not downloading

RandyBurton — Thu, 11 Jun 2015 13:23:11 GMT

Here's a possible fix for you.

In AGOL My Content, go to your map and open it in ArcMap. This should bring in your map with symbols in desktop. It seems that only the Collector off-line database is affected.
Click on a your layer and save is as a layer file. We're saving the symbols here.
Export your layer to a local geodatabase. You can bring it into the map just to see if the points line up, if you like.
Open an new map, without saving any changes.
Add the layer that was just exported.
Open the layer properties and import the symbology that was exported as a layer file. It should now look similar to your original map but without any background.
Publish it is as a new service, and replace your old layer in your online map with this one. You may wish to create a new map instead, so the old one can be used for reference.
If you need to tweak your layers, check the JSON file to see if the contentType remains intact.

Hope this helps.

Re: Collector map not downloading

ScottPrindle — Tue, 16 Jun 2015 23:14:56 GMT

Hey Kristen,

The issue you and the other posters have encountered here has been identified as the following bug:

BUG-000086128: The 'contentType' parameter becomes empty when using the 'updateDefinition' operation for a hosted feature service in ArcGIS Online.

This issue is directly related to changing the symbology, domain ordering, etc. for a hosted feature service. The updateDefinition operation wipes out the contentType, which causes Collector to not be able to interpret the drawingInfo for your feature layers.

The bug above is currently being addressed by the ArcGIS Online team to be included in the next release of Online in July. Please feel free to direct message me or reply on this thread if you have any additional questions.

-Scott