topic Re: Collector error download map: Error in obtaining version for Sync in ArcGIS Collector Questions https://community.esri.com/t5/arcgis-collector-questions/collector-error-download-map-error-in-obtaining/m-p/73461#M1436 <HTML><HEAD></HEAD><BODY><P>Hi Eduardo,</P><P></P><P>I'm facing the same issue, did you solve it?</P><P>Please, let me know.</P></BODY></HTML> Tue, 29 Nov 2016 23:52:57 GMT GustavoOrozco 2016-11-29T23:52:57Z Collector error download map: Error in obtaining version for Sync https://community.esri.com/t5/arcgis-collector-questions/collector-error-download-map-error-in-obtaining/m-p/73460#M1435 <HTML><HEAD></HEAD><BODY><P>Hi,</P><P>We are facing an issue trying to download a map from a published feature service in order to work with it offline mode.</P><P>Download operation gives the error message: "... Error in obtaining version for Sync" (see image bellow)</P><P>Collector reinstalled and folders of ArcGIS_Collector deleted. Problem remains.</P><P>Using Collector 10.3.7.0 running on Android 5.1.1</P><P>Someone with this issue?</P><P><IMG __jive_id="215319" alt="error_download_android.png" class="image-1 jive-image" src="https://community.esri.com/legacyfs/online/215319_error_download_android.png" style="width: 620px; height: 1102px;" /></P></BODY></HTML> Fri, 12 Aug 2016 17:10:37 GMT https://community.esri.com/t5/arcgis-collector-questions/collector-error-download-map-error-in-obtaining/m-p/73460#M1435 EduardoAbreu-Freire 2016-08-12T17:10:37Z Re: Collector error download map: Error in obtaining version for Sync https://community.esri.com/t5/arcgis-collector-questions/collector-error-download-map-error-in-obtaining/m-p/73461#M1436 <HTML><HEAD></HEAD><BODY><P>Hi Eduardo,</P><P></P><P>I'm facing the same issue, did you solve it?</P><P>Please, let me know.</P></BODY></HTML> Tue, 29 Nov 2016 23:52:57 GMT https://community.esri.com/t5/arcgis-collector-questions/collector-error-download-map-error-in-obtaining/m-p/73461#M1436 GustavoOrozco 2016-11-29T23:52:57Z Re: Collector error download map: Error in obtaining version for Sync https://community.esri.com/t5/arcgis-collector-questions/collector-error-download-map-error-in-obtaining/m-p/73462#M1437 <HTML><HEAD></HEAD><BODY><P>Hi,</P><P></P><P>Try:</P><P>Verify you have your Service with Sync capability in the operations allowed (in service Capabilities in Server Manager) and the option to work offline in the Service definitions (in AGOL).</P><P>In your enterprise GDB you have added global IDs to your mobile component (dataset) and have at least archiving enabled.</P><P>In Collector do not save credentials to Login.</P></BODY></HTML> Wed, 30 Nov 2016 10:24:37 GMT https://community.esri.com/t5/arcgis-collector-questions/collector-error-download-map-error-in-obtaining/m-p/73462#M1437 EduardoAbreu-Freire 2016-11-30T10:24:37Z