Collector for Windows

RobertBorchert — Mon, 24 Oct 2022 19:01:24 GMT

We have an application where field crews upload marked up drawings to a dashboard via taking photos with their phones.

However, we also have crews that create a detailed pdf packet of updates. They use Collector for Windows to access the GIS and upload their .pdf packets to the dashboard.

It works very well.

However, recently one of the people who does this it will now not allow her to do this. Sorry I cannot remember the exact error message it is is basically saying it does not work.

I logged in and sent the exact same PDF to the same place she was was trying to send it to.

She is able to send a small .jpg file.

any thoughts.

She does have appropriate permissions and license to do so. She had been doing this for about a year.

Re: Collector for Windows

GlenShepherd — Mon, 24 Oct 2022 22:45:23 GMT

Hi @RobertBorchert ,

I might suggest going through a few troubleshooting steps to pinpoint where the issue may lie...

Can you user authenticate Collector for Windows on another windows device and attempt to send the same PDF? (we want to understand if this is specific to her account and/or her device)
Can they rename the PDF and attempt to send again?
Can they attempt the same workflow on Wifi and on Cellular?
Uninstall / Reinstall the mobile app and try again

topic Re: Collector for Windows in ArcGIS Collector Questions

Collector for Windows

Re: Collector for Windows