topic Re: When using Collector for the first time to access web maps on our portal, I can't get past the url entry screen to login. What's going on here? in ArcGIS Collector Questions https://community.esri.com/t5/arcgis-collector-questions/when-using-collector-for-the-first-time-to-access/m-p/65572#M1270 <HTML><HEAD></HEAD><BODY><P>What version of Enterprise are you using, and do you know what kind of accounts you are using to connect?</P></BODY></HTML> Fri, 20 Dec 2019 19:07:54 GMT Kylie 2019-12-20T19:07:54Z When using Collector for the first time to access web maps on our portal, I can't get past the url entry screen to login. What's going on here? https://community.esri.com/t5/arcgis-collector-questions/when-using-collector-for-the-first-time-to-access/m-p/65567#M1265 <HTML><HEAD></HEAD><BODY><P>I type in the full url for our portal and hit continue and it doesn't go anywhere...no error message, just can't ever get a login screen.&nbsp; Our portal administrator tested as well with no luck.&nbsp;&nbsp;</P><P></P><P>ios 13.3</P></BODY></HTML> Fri, 20 Dec 2019 18:13:37 GMT https://community.esri.com/t5/arcgis-collector-questions/when-using-collector-for-the-first-time-to-access/m-p/65567#M1265 KellyNeumeier 2019-12-20T18:13:37Z Re: When using Collector for the first time to access web maps on our portal, I can't get past the url entry screen to login. What's going on here? https://community.esri.com/t5/arcgis-collector-questions/when-using-collector-for-the-first-time-to-access/m-p/65568#M1266 <HTML><HEAD></HEAD><BODY><P>Are you using the URL to your portal instance? For example,&nbsp;<SPAN style="color: #4c4c4c; background-color: #ffffff;">https://myportal.mycompany.com/arcgis</SPAN></P></BODY></HTML> Fri, 20 Dec 2019 18:27:51 GMT https://community.esri.com/t5/arcgis-collector-questions/when-using-collector-for-the-first-time-to-access/m-p/65568#M1266 Kylie 2019-12-20T18:27:51Z Re: When using Collector for the first time to access web maps on our portal, I can't get past the url entry screen to login. What's going on here? https://community.esri.com/t5/arcgis-collector-questions/when-using-collector-for-the-first-time-to-access/m-p/65569#M1267 <HTML><HEAD></HEAD><BODY><P>Yes.&nbsp; Our portal admin tried as well with no success.&nbsp;&nbsp;</P></BODY></HTML> Fri, 20 Dec 2019 18:44:04 GMT https://community.esri.com/t5/arcgis-collector-questions/when-using-collector-for-the-first-time-to-access/m-p/65569#M1267 KellyNeumeier 2019-12-20T18:44:04Z Re: When using Collector for the first time to access web maps on our portal, I can't get past the url entry screen to login. What's going on here? https://community.esri.com/t5/arcgis-collector-questions/when-using-collector-for-the-first-time-to-access/m-p/65570#M1268 <HTML><HEAD></HEAD><BODY><P>What version of the app are you using?</P></BODY></HTML> Fri, 20 Dec 2019 18:45:50 GMT https://community.esri.com/t5/arcgis-collector-questions/when-using-collector-for-the-first-time-to-access/m-p/65570#M1268 Kylie 2019-12-20T18:45:50Z Re: When using Collector for the first time to access web maps on our portal, I can't get past the url entry screen to login. What's going on here? https://community.esri.com/t5/arcgis-collector-questions/when-using-collector-for-the-first-time-to-access/m-p/65571#M1269 <HTML><HEAD></HEAD><BODY><P>Collector for ArcGIS 19.2.0</P></BODY></HTML> Fri, 20 Dec 2019 18:57:02 GMT https://community.esri.com/t5/arcgis-collector-questions/when-using-collector-for-the-first-time-to-access/m-p/65571#M1269 KellyNeumeier 2019-12-20T18:57:02Z Re: When using Collector for the first time to access web maps on our portal, I can't get past the url entry screen to login. What's going on here? https://community.esri.com/t5/arcgis-collector-questions/when-using-collector-for-the-first-time-to-access/m-p/65572#M1270 <HTML><HEAD></HEAD><BODY><P>What version of Enterprise are you using, and do you know what kind of accounts you are using to connect?</P></BODY></HTML> Fri, 20 Dec 2019 19:07:54 GMT https://community.esri.com/t5/arcgis-collector-questions/when-using-collector-for-the-first-time-to-access/m-p/65572#M1270 Kylie 2019-12-20T19:07:54Z Re: When using Collector for the first time to access web maps on our portal, I can't get past the url entry screen to login. What's going on here? https://community.esri.com/t5/arcgis-collector-questions/when-using-collector-for-the-first-time-to-access/m-p/65573#M1271 <HTML><HEAD></HEAD><BODY><P>I now have reason to believe there may be an SSL issue with our portal.&nbsp; Will research further.&nbsp; Thanks!</P></BODY></HTML> Fri, 20 Dec 2019 19:08:25 GMT https://community.esri.com/t5/arcgis-collector-questions/when-using-collector-for-the-first-time-to-access/m-p/65573#M1271 KellyNeumeier 2019-12-20T19:08:25Z Re: When using Collector for the first time to access web maps on our portal, I can't get past the url entry screen to login. What's going on here? https://community.esri.com/t5/arcgis-collector-questions/when-using-collector-for-the-first-time-to-access/m-p/65574#M1272 <HTML><HEAD></HEAD><BODY><P>OK I'm glad you are making progress on it!</P></BODY></HTML> Fri, 20 Dec 2019 19:25:33 GMT https://community.esri.com/t5/arcgis-collector-questions/when-using-collector-for-the-first-time-to-access/m-p/65574#M1272 Kylie 2019-12-20T19:25:33Z Re: When using Collector for the first time to access web maps on our portal, I can't get past the url entry screen to login. What's going on here? https://community.esri.com/t5/arcgis-collector-questions/when-using-collector-for-the-first-time-to-access/m-p/65575#M1273 <HTML><HEAD></HEAD><BODY><P>Thanks!&nbsp; I hope this is all that it is...</P></BODY></HTML> Fri, 20 Dec 2019 21:05:48 GMT https://community.esri.com/t5/arcgis-collector-questions/when-using-collector-for-the-first-time-to-access/m-p/65575#M1273 KellyNeumeier 2019-12-20T21:05:48Z