topic Re: Collector not updating offline map when synced in ArcGIS Collector Questions

Collector not updating offline map when synced

Jefcoat_Nathan — Wed, 27 Mar 2019 20:46:31 GMT

When syncing an offline map (with a pre-packaged map area) edits that are made from collector go to the web map but are not updated onto the offline map. Essentially, what I am doing is updating view layers that when a field value is changed will alter the visibility of a another feature. So when i sync, the updates go to the web map and edits the layers correctly but the changes are not sent back to the offline map even after another sync.

Re: Collector not updating offline map when synced

Jefcoat_Nathan — Wed, 27 Mar 2019 22:16:49 GMT

Edit: Wanted to add that this workflow works when Collector is using an online instance.

Re: Collector not updating offline map when synced

Anonymous User — Thu, 28 Mar 2019 13:18:40 GMT

Are you using versioned data from an ArcGIS Server or are you using hosted feature services in Portal/ArcGIS Online?

Re: Collector not updating offline map when synced

Jefcoat_Nathan — Thu, 28 Mar 2019 14:15:30 GMT

It's a feature service on AGOL (no portal). I'm leaning towards having daily package updates but that only works some time the time.

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Re: Collector not updating offline map when synced

AndrewThompson2 — Thu, 24 Oct 2019 19:48:58 GMT

I have an offline map that wont sync changes as well. I have to remove and then re-download the area to get the changes.

Re: Collector not updating offline map when synced

Shauna-RaeBrown — Wed, 29 Jul 2020 15:49:32 GMT

Dan, I have a similar problem, only our featurelayer is coming from our ArcGIS Server and/or Portal. I can create a work area, and collect field data, but when I click the [Sync] button in Collector, it says it's synced, but the changes/additions don't show up in the SDE layer when I look at it in ArcCatalog. The Portal map only has 2 layers: the feature service and the Esri Offline Aerial Imagery. I'm guessing there's a setting somewhere in the process that I've missed, but I've been looking to resolve this issue for days and I'm very frustrated. Does ANYONE have any suggestions?

Re: Collector not updating offline map when synced

Anonymous User — Wed, 29 Jul 2020 18:55:09 GMT

Hi Shauna,

If you are using versioned data, you will want to go into ArcCatalog/ArcMap to switch versions to confirm the data transferred. You won't be able to see the synced data in a default version or in the web map on Portal until you reconcile and post those changes between versions.