topic Re: Collector fails to open on Windows 10 without connectivity in ArcGIS Collector Questions

Collector fails to open on Windows 10 without connectivity

KevinMcCartney1 — Fri, 09 Mar 2018 15:40:56 GMT

Here's the sequence of events and the resulting error I'm seeing. This is with Arc Collector (March 1 download) and Windows 10 (on a tablet).

Run Collector while on our network, log into Online; everything works
Exit Collector
Disconnect the network & disable wifi on the tablet
Attempt to open Collector
The Collector app starts to load, i.e. the app screen is shown briefly, and then it just crashes

How do I resolve this? Thanks.

KevinMcCartney1 — Fri, 09 Mar 2018 16:27:35 GMT

This became urgent and was resolved by working with ESRI support.

Resolution - uninstall and reinstall the Collector app. Download all required data again and test.

RobertBorchert — Fri, 09 Mar 2018 16:29:27 GMT

Collector will not work without a network because it needs a network to get data.

you have to prepare collector for offline use.

What kind of Tablet are you using and what is its operating system?

I tend to think it is a table setting.

KevinMcCartney1 — Fri, 09 Mar 2018 16:34:49 GMT

Right, Robert. I failed to mention I read that page and did the applicable steps before seeing this error with the app crashing.

FYI It's a Dell rugged Latitude 7212 running and, again, running Windows 10.