topic Re: Collector Doesn't Launch in ArcGIS Collector Questions

Collector Doesn't Launch

MattKennedy — Thu, 17 Jan 2013 17:52:57 GMT

I followed the directions under Author a map for collection. When I tap the link in the email on my iPhone (4s), Safari opens to a blank page, and the collector app does not launch.

Am I missing a step needed to make the Collector app "kick in" when I tap the link I email to myself?

Thanks,

MK

Re: Collector Doesn't Launch

RussRoberts — Thu, 17 Jan 2013 18:41:35 GMT

Can you check that your web map has specific application settings visible on the map details page? These settings will show up when the map has an editable point feature service or the tracking layer.

[ATTACH=CONFIG]20816[/ATTACH]

Let me know if this helps you out.

Russ

Re: Collector Doesn't Launch

MattKennedy — Thu, 17 Jan 2013 19:02:47 GMT

Yes, it has those. My web map has Routing, Measure Tool, and Basemap Selector.

Re: Collector Doesn't Launch

RussRoberts — Thu, 17 Jan 2013 19:21:18 GMT

Can you share the map link with me?

Thanks
Russ

*Update
Could you also clear your browsers cookies and data.

Re: Collector Doesn't Launch

MattKennedy — Fri, 18 Jan 2013 12:20:56 GMT

*Fixed*

Make sure to have Collector open in the background on your iPhone. Then, when you tap the link to the map in your email, it opens right up.

Thanks to Russ for helping me figure this out.

Re: Collector Doesn't Launch

PaulBarker — Fri, 18 Jan 2013 14:06:09 GMT

The collector shouldn't need to be open in the background , if it not running the browser should invoke the app and start it.

Re: Collector Doesn't Launch

PeterTimmers — Mon, 21 Jan 2013 02:57:09 GMT

The schema link

arcgis-collect://www.arcgis.com/sharing/rest/content/items/{mapid}/data

{mapid} working map from AGO.

is supposed to open Collector on my Android HTC, but it initially took to me a choice of either the ArcGIS app or web browser. So I then uninstalled ArcGIS and it's now only going to the web browser.

Uninstalled and reinstalled the Collector a few times and it doesn't fix it. I've seen it work properly on a workmate's Android, but why the HTC isn't happy I don't know.

I've tried clearing defaults on the web browser and mail and it doesn't fix the problem.

The workmates phone is a Samsung with Cyanogen mod and mine a HTC Incredible ICS.

Re: Collector Doesn't Launch

RussRoberts — Tue, 22 Jan 2013 15:29:18 GMT

Can you share the map with me? you can place it into a group and invite mobileios into it.

Thanks!
Russ

Re: Collector Doesn't Launch

PeterTimmers — Tue, 22 Jan 2013 21:11:03 GMT

Done.

Note that this map is using a feature service published by our external ArcGIS Server. That shouldn't make a difference though, should it.

And I have seen it work on another Android, it's just the schema defaulting on a HTC that might be the problem.

The ability to login to AGO in your next version of collector would be a workaround I guess.

Re: Collector Doesn't Launch

RussRoberts — Wed, 23 Jan 2013 15:14:49 GMT

Hey Peter,
I noticed the HTC browser acts differently compared to the other browsers. I noticed that it is prompting you to open the map in the ArcGIS for Android app or browser.

My Exact workflow.
1. Email myself the map details URL. Here is a sample
http://www.arcgis.com/home/item.html?id="ENTER MAP ID HERE"

2. Tap on the link and the option to open in the old app or browser will pop up. Select Browser and you can choose Always or Just Once. I tested both workflows and both worked. Setting it to Always will lower the number of prompts you get.

3. Prompt to authenticate on the mobile browser

4. After successful login on the AGOL site the Collector will be launched and be in the process of opening the map. This will then redirect the map to open in the Collector because it has been tagged with the application properties and has an editable point feature service present.

Hope this helps you out.
Russ

Re: Collector Doesn't Launch

IanKramer — Tue, 29 Jan 2013 13:18:59 GMT

Hi Everyone, I am having a similar problem. I have created a map and operations view on ArcGIS.com. I created the arcgis-collect schema link as stated in the documentation. When I click on the link on my phone, I get "Web Page Not available. The web page at email://UrlBlockedError.aspx might be temporarily down. My phone is a Samsung Nexus with Android 4.1.1. I also tested that same email on a different Android phone and I get the same error. Collector is already installed on both devices. I did make sure that Collector was running in the background before I clicked on the link.

My user account on ArcGIS.com is different from my gmail account on my Android phone. However, on my phone I went into Settings > Accounts and added my ArcGIS.com account as an "ArcGIS" account, pointing to my Organization's URL (which was listed in my profile on ArcGIS.com). It authenticated correctly and shows up in the list. I don't think the account has anything to do with my error, but I wanted to state that on here anyway.

The format of my link that I sent to my Android via email:

arcgis-collect://www.arcgis.com/sharing/rest/content/items/b5c7b23eb70449e4910c1bcd3a79e189/data

Am I missing a step? Is there another way to access my Web Map in the Collector App?

Thank you!

Ian

Re: Collector Doesn't Launch

IanKramer — Tue, 29 Jan 2013 13:54:28 GMT

Ok, I found out a little more. This error "The web page at email://UrlBlockedError.aspx might be temporarily down" is actually something my email server puts in after I sent the email. So it was not related to Android. However, I tried to send the link (created by inserting a link) Gmail to Gmail and it strips out the link reference (converts it to plain text). I also just tried sending the link, but Gmail doesn't treat the whole thing as a link (doesn't include the arcgis-collector part in the link). So I tried to copy and paste this directly into the web browser and it does a google search on it, rather than open it in collector.

Any ideas?

Ian

Re: Collector Doesn't Launch

RussRoberts — Tue, 29 Jan 2013 15:24:56 GMT

Can you send yourself a email to the Gmail account using a URL like this:

http://org-name.maps.arcgis.com/home/item.html?id=item-id-here

this will kick off the browser and be able to redirect the map to the Collector app if it is a collector ready map with application properties.

Thanks
Russ

Re: Collector Doesn't Launch

IanKramer — Wed, 30 Jan 2013 02:02:37 GMT

Hi Russ,
That worked! I appreciate the help with this, thank you. You guys may want to change the Help to use this method instead for Android. I think this is easier to implement.

Ian

Re: Collector Doesn't Launch

EndaMcLoughlin — Fri, 01 Feb 2013 10:03:06 GMT

Hi.
I'm having similar problems with my iPhone 4s (iOS 6.1).
I send a link ( http://bit.ly/WXPdU1) via Outlook to myself and when i click on it within the phone, safari opens a blank page. I briefly see the collector toolbar, before it dissappears.
I have checked the application settings and have as suggested.
I have cleared cookies, and have Collector open in background.
Any ideas?
Regards
Enda

Re: Collector Doesn't Launch

RussRoberts — Fri, 01 Feb 2013 15:20:31 GMT

Can you edit your link to look like this: http://org-name.maps.arcgis.com/home/item.html?id=item-id-here or use the arcgis-collect:// link. The iPhone will work with both of these URLs.

Hope this helps you out.
Russ

Re: Collector Doesn't Launch: Samsung Galaxy

ChadMinteer — Wed, 20 Feb 2013 22:28:03 GMT

I'm having a similar problem on a new Samsung Galaxy (SCH-I535).

I created a map on ArcGIS.com that contains a feature service (hosted in ArcGIS.com). I verified that the application settings are configured. I emailed myself a link. I installed the Collector app for Android. When I click the link on the phone, the browser opens but never prompts for credentials, and the Collector app doesn't open.

Re: Collector Doesn't Launch

Kylie — Thu, 21 Feb 2013 14:13:10 GMT

Chad -- Are you using the arcgis-collect:// link, or the http:// link? Not all email apps support the arcgis-collect schema links.

Re: Collector Doesn't Launch

JimMeuse — Thu, 28 Feb 2013 23:39:10 GMT

I am having a variation of this problem. When I click on the link (created by "Link to this map" option within ArcGIS Online), a browser window opens (on my Nexus 7) and goes to ArcGIS Online and shows my map; but of course I want it to open in Collector, not a browser. Is there some setting I could check?

I also tried the arcgis-connect: link method, but the arcgis-connect prefix is not included in the link, only the following www.arcgis.com/sharing/rest/content/items/myid/data

Jim

Re: Collector Doesn't Launch

PeterTimmers — Fri, 01 Mar 2013 01:20:56 GMT

You've got to use the following hyperlink. Replace mapid.

arcgis-collect://www.arcgis.com/sharing/rest/content/items/<mapid>/data

AND on Android you have to choose your mail app. Some don't work. Gmail and HTC mail don't work my htc.