topic Re: Forced login to Collector in ArcGIS Collector Questions https://community.esri.com/t5/arcgis-collector-questions/forced-login-to-collector/m-p/64378#M1231 <HTML><HEAD></HEAD><BODY><P>This was a defining factor for us and how we implemented the use of Collector. If users were using a map that was set for Online functionality and went into areas where they lost cell signal <STRONG>AND </STRONG>the device had gone into a sleep/standby mode then the next time users would try to access the app they had to travel to a location they could re-connect to the cell signal, sign in, then drive back to the area of interest without allowing the app to go into sleep/standby mode. This would then allow them to perform the collection and that collection would get sync'd the next time the device had cell signal again.</P><P></P><P>Needless to say, this wasn't something we wanted to train/teach 500+ users about and therefore led us to do Offline mode functionality, across the board for everyone, at all times.</P><P></P><P>From the device stand point I can't 100% confirm that doing an update to the app and/or iOS requires the user to log back into the app but would bet that either of these very well could force users to log in. I can say for sure that in iOS if the user double-taps the Home button and then swipes the Collector app away (forces the app to close out) this will force the user to log in.</P><P></P><P>Based off you mentioning the drop in signal and using AGOL I would guess the maps were set-up for Online use. So the issue with users having to log back in could be that which I described above with our users. We looked into trying to do some configurations for not allowing the device (iOS)&nbsp;to go to the screen lock (sleep/standby) as this seemed to be the key piece once internet connections were dropped but deemed it not viable for our intentions.</P></BODY></HTML> Mon, 19 Sep 2016 12:27:51 GMT ScottFierro2 2016-09-19T12:27:51Z Forced login to Collector https://community.esri.com/t5/arcgis-collector-questions/forced-login-to-collector/m-p/64377#M1230 <HTML><HEAD></HEAD><BODY><P>Sometimes you are forced to login to collector (iOS) even tough you have been logged in before. I can´t se the pattern when you need to do it. Many times my colleagues are offline in the field and couldn´t access Internet. I am afraid that Collector will ask for a login when it is not possible to access internet and spoil a planned day of work. We work with AGOL</P><P></P><P>Could anyone answer the questions below :</P><P>- When is a login requiered again?</P><P>- Does an update of the App require an additional login?</P><P>- Is there a difference between when you have no network, WIFI or Cellular?</P><P>- Is there a difference between Corporate Login and directly to AGOL?</P><P>- Does an update of iOS require an additional login?</P></BODY></HTML> Mon, 19 Sep 2016 08:29:16 GMT https://community.esri.com/t5/arcgis-collector-questions/forced-login-to-collector/m-p/64377#M1230 Anonymous User 2016-09-19T08:29:16Z Re: Forced login to Collector https://community.esri.com/t5/arcgis-collector-questions/forced-login-to-collector/m-p/64378#M1231 <HTML><HEAD></HEAD><BODY><P>This was a defining factor for us and how we implemented the use of Collector. If users were using a map that was set for Online functionality and went into areas where they lost cell signal <STRONG>AND </STRONG>the device had gone into a sleep/standby mode then the next time users would try to access the app they had to travel to a location they could re-connect to the cell signal, sign in, then drive back to the area of interest without allowing the app to go into sleep/standby mode. This would then allow them to perform the collection and that collection would get sync'd the next time the device had cell signal again.</P><P></P><P>Needless to say, this wasn't something we wanted to train/teach 500+ users about and therefore led us to do Offline mode functionality, across the board for everyone, at all times.</P><P></P><P>From the device stand point I can't 100% confirm that doing an update to the app and/or iOS requires the user to log back into the app but would bet that either of these very well could force users to log in. I can say for sure that in iOS if the user double-taps the Home button and then swipes the Collector app away (forces the app to close out) this will force the user to log in.</P><P></P><P>Based off you mentioning the drop in signal and using AGOL I would guess the maps were set-up for Online use. So the issue with users having to log back in could be that which I described above with our users. We looked into trying to do some configurations for not allowing the device (iOS)&nbsp;to go to the screen lock (sleep/standby) as this seemed to be the key piece once internet connections were dropped but deemed it not viable for our intentions.</P></BODY></HTML> Mon, 19 Sep 2016 12:27:51 GMT https://community.esri.com/t5/arcgis-collector-questions/forced-login-to-collector/m-p/64378#M1231 ScottFierro2 2016-09-19T12:27:51Z