topic On-device Basemaps unavailable in Collector v19.2? in ArcGIS Collector Questions https://community.esri.com/t5/arcgis-collector-questions/on-device-basemaps-unavailable-in-collector-v19-2/m-p/708230#M12094 <HTML><HEAD></HEAD><BODY><P>For disconnected use with Collector, a side-loaded .tpk basemap is somehow unavailable in my map? I have verified that the basemap is on my local device. It worked fine before the update. Was this capability broken with the new update?</P></BODY></HTML> Thu, 31 Oct 2019 13:23:31 GMT PaigeLester1 2019-10-31T13:23:31Z On-device Basemaps unavailable in Collector v19.2? https://community.esri.com/t5/arcgis-collector-questions/on-device-basemaps-unavailable-in-collector-v19-2/m-p/708230#M12094 <HTML><HEAD></HEAD><BODY><P>For disconnected use with Collector, a side-loaded .tpk basemap is somehow unavailable in my map? I have verified that the basemap is on my local device. It worked fine before the update. Was this capability broken with the new update?</P></BODY></HTML> Thu, 31 Oct 2019 13:23:31 GMT https://community.esri.com/t5/arcgis-collector-questions/on-device-basemaps-unavailable-in-collector-v19-2/m-p/708230#M12094 PaigeLester1 2019-10-31T13:23:31Z Re: On-device Basemaps unavailable in Collector v19.2? https://community.esri.com/t5/arcgis-collector-questions/on-device-basemaps-unavailable-in-collector-v19-2/m-p/708231#M12095 <HTML><HEAD></HEAD><BODY><P>I'm also having this issue, but I'm using New Collector version 19.1.0 on Android. When I open Collector Classic on the same device, all of the side-loaded basemaps appear and can be used. In New Collector, the only option is "Default".&nbsp;</P></BODY></HTML> Tue, 05 Nov 2019 15:26:05 GMT https://community.esri.com/t5/arcgis-collector-questions/on-device-basemaps-unavailable-in-collector-v19-2/m-p/708231#M12095 AndrewCroisier 2019-11-05T15:26:05Z Re: On-device Basemaps unavailable in Collector v19.2? https://community.esri.com/t5/arcgis-collector-questions/on-device-basemaps-unavailable-in-collector-v19-2/m-p/708232#M12096 <HTML><HEAD></HEAD><BODY><P>After you sideload basemap, did you restart Collector application?&nbsp;</P></BODY></HTML> Tue, 05 Nov 2019 17:28:10 GMT https://community.esri.com/t5/arcgis-collector-questions/on-device-basemaps-unavailable-in-collector-v19-2/m-p/708232#M12096 MiaogengZhang 2019-11-05T17:28:10Z Re: On-device Basemaps unavailable in Collector v19.2? https://community.esri.com/t5/arcgis-collector-questions/on-device-basemaps-unavailable-in-collector-v19-2/m-p/708233#M12097 <HTML><HEAD></HEAD><BODY><P>Hi Andrew -- Since you are using the Collector Beta, could you please post in the forum of the <A href="https://earlyadopter.esri.com/welcome/default.html?key=CollectorforArcGIS">Collector Early Adopter community</A>? That way the right people from the team see it, as well as other beta participants who might be experiencing similar things. Thanks!&nbsp;</P><P></P><P>(Collector Classic and new Collector don't share basemaps, so if you are expecting the same ones, that might be the problem)</P></BODY></HTML> Tue, 05 Nov 2019 18:44:39 GMT https://community.esri.com/t5/arcgis-collector-questions/on-device-basemaps-unavailable-in-collector-v19-2/m-p/708233#M12097 Kylie 2019-11-05T18:44:39Z Re: On-device Basemaps unavailable in Collector v19.2? https://community.esri.com/t5/arcgis-collector-questions/on-device-basemaps-unavailable-in-collector-v19-2/m-p/708234#M12098 <HTML><HEAD></HEAD><BODY><P>Hi Kylie - My teammate posted an update there. Can we expect to use multiple side-loaded basemaps in the full version of Collector? Or will we only be able to use one tpk basemap?</P></BODY></HTML> Tue, 05 Nov 2019 18:48:13 GMT https://community.esri.com/t5/arcgis-collector-questions/on-device-basemaps-unavailable-in-collector-v19-2/m-p/708234#M12098 AndrewCroisier 2019-11-05T18:48:13Z Re: On-device Basemaps unavailable in Collector v19.2? https://community.esri.com/t5/arcgis-collector-questions/on-device-basemaps-unavailable-in-collector-v19-2/m-p/708235#M12099 <HTML><HEAD></HEAD><BODY><P>Yes, I closed the app and restarted it. I also restarted the phone, with no luck.</P></BODY></HTML> Tue, 05 Nov 2019 18:49:04 GMT https://community.esri.com/t5/arcgis-collector-questions/on-device-basemaps-unavailable-in-collector-v19-2/m-p/708235#M12099 AndrewCroisier 2019-11-05T18:49:04Z Re: On-device Basemaps unavailable in Collector v19.2? https://community.esri.com/t5/arcgis-collector-questions/on-device-basemaps-unavailable-in-collector-v19-2/m-p/708236#M12100 <HTML><HEAD></HEAD><BODY><P>Hi Andrew - You'll be able to switch between TPKs.</P></BODY></HTML> Thu, 26 Dec 2019 21:26:39 GMT https://community.esri.com/t5/arcgis-collector-questions/on-device-basemaps-unavailable-in-collector-v19-2/m-p/708236#M12100 Kylie 2019-12-26T21:26:39Z