topic Re: Collector app problem in ArcGIS Collector Questions https://community.esri.com/t5/arcgis-collector-questions/collector-app-problem/m-p/707969#M12092 <HTML><HEAD></HEAD><BODY><P>We are also having this issue on Samsung Galaxy A3 handsets SM-A300Y. Does anyone know of a solution?</P></BODY></HTML> Thu, 22 Feb 2018 22:02:24 GMT BrentonMarchant 2018-02-22T22:02:24Z Collector app problem https://community.esri.com/t5/arcgis-collector-questions/collector-app-problem/m-p/707968#M12091 <HTML><HEAD></HEAD><BODY><P style="background-color: #ffffff; border: 0px;">We are not able to install collector app on Samsung A5 SM A500H&nbsp; android 6.0.1; last version installed is 10.4.2</P><P style="background-color: #ffffff; border: 0px;">when looking for the app, a message is appearing : your device is not compatible with this version.</P><P style="background-color: #ffffff; border: 0px;">So please let me know if there is anyway to solve this problem since we are not able to get updates. If not, let us know if there is any special specifications to take into consideration when we are selecting new android handled.</P></BODY></HTML> Thu, 14 Dec 2017 08:33:45 GMT https://community.esri.com/t5/arcgis-collector-questions/collector-app-problem/m-p/707968#M12091 SYR1Medair 2017-12-14T08:33:45Z Re: Collector app problem https://community.esri.com/t5/arcgis-collector-questions/collector-app-problem/m-p/707969#M12092 <HTML><HEAD></HEAD><BODY><P>We are also having this issue on Samsung Galaxy A3 handsets SM-A300Y. Does anyone know of a solution?</P></BODY></HTML> Thu, 22 Feb 2018 22:02:24 GMT https://community.esri.com/t5/arcgis-collector-questions/collector-app-problem/m-p/707969#M12092 BrentonMarchant 2018-02-22T22:02:24Z Re: Collector app problem https://community.esri.com/t5/arcgis-collector-questions/collector-app-problem/m-p/707970#M12093 <HTML><HEAD></HEAD><BODY><P><SPAN style="background-color: #ffffff;">We've found that&nbsp;Google Play is incorrectly reporting that some compatible devices are not compatible. If your device meets the<SPAN>&nbsp;</SPAN></SPAN><A href="http://doc.arcgis.com/en/collector/overview/requirements.htm#GUID-FB9E9043-DC96-495A-B4C4-059A91F7D1FE" style="color: #2989c5; text-decoration: none;">device requirements</A><SPAN style="background-color: #ffffff;"><SPAN>&nbsp;</SPAN>but you see that message, here is a workaround: you can install Collector directly from Esri by following the steps in&nbsp;</SPAN><A class="" href="https://support.esri.com/en/technical-article/000017298" style="color: #2989c5; text-decoration: none;" title="https://support.esri.com/en/technical-article/000017298">FAQ: How do I download Collector for ArcGIS without access to Google Play or the Windows Store?</A><SPAN style="background-color: #ffffff;">&nbsp;</SPAN></P></BODY></HTML> Thu, 22 Feb 2018 22:07:30 GMT https://community.esri.com/t5/arcgis-collector-questions/collector-app-problem/m-p/707970#M12093 Kylie 2018-02-22T22:07:30Z