topic Re: Missing Layers in ArcGIS Collector Questions

Missing Layers

JadeFreeman — Mon, 05 Oct 2015 19:05:43 GMT

Hello,

We've created several collector applications so far and things have been working great. We are using an onsite portal and ArcGIS Server 10.2.1.

However, we recently deployed an ArcGIS for Server 10.3.1 site and when we try to include services from this new site, they do not show up when we open the map in collector. In other words, the if I publish my service on our older 10.2 server, the layers work just fine including related records. If I then publish the same service (same mxd, same underlying data source) to 10.3, the layer will not show up in collector.

My suspicion is that I am going to have to version my data for it to work in 10.3 even though I did not have to do this in 10.2 (server).

Can anyone confirm this?

Thanks,

Jade

Re: Missing Layers

LeeBrinton — Mon, 05 Oct 2015 22:17:37 GMT

Hi Jade,

Out of curiosity, from the mobile device that you are using Collector on, can you see the rest end point of the feature service that you have created in 10.3?

Thanks,

Re: Missing Layers

JadeFreeman — Tue, 06 Oct 2015 00:37:28 GMT

Thanks for the help! Yes, I can reach the service from the mobile device, view it in AGOL etc.

Sent from my iPhone

Re: Missing Layers

LeeBrinton — Tue, 06 Oct 2015 17:12:00 GMT

mmmmm, I am thinking it could be one of a few things.

First, and maybe the simplest, on the iOS device, make sure map isn't set to offline. If it is, then maybe the new service isn't being sent through.

Second, check to see if the service is looking for "localhost" or the real server URL.

Lastly, I am curious to know if you're making a new web map for the service that is created by Server 10.3?

Re: Missing Layers

JadeFreeman — Tue, 06 Oct 2015 17:22:21 GMT

Okay, I verified the map is not set to offline. I checked in the portal item properties, is there another location to check? You said "On the device" but I'm not sure where I look for that. I suspect as the map is not offline enabled, the option to go offline doesn't exist.

The feature services in the map are "real" urls (fqdn's) and not localhost.

It is a new map for the 10.3 services, the basemap is actually a 10.3 service and works fine. In fact, if I understand the documentation correctly, I should even see the map listed in Collector on the iOS device if Collector didn't recognize that it had editable layers.

Finally, I have also enabled versioning and that does not work either.

Re: Missing Layers

LeeBrinton — Tue, 06 Oct 2015 17:28:29 GMT

So you cannot see the webmap in Collector?

Re: Missing Layers

JadeFreeman — Tue, 06 Oct 2015 17:36:02 GMT

Sorry, that was misleading. The webmap is visible in Collector. So, Collector knows the map has an editable feature service in it so why it won't actually display those layers (neither on the map or in the table of contents) is beyond me.

Re: Missing Layers

LeeBrinton — Tue, 06 Oct 2015 17:48:52 GMT

Oone thought could be back from when you mentioned that you were using Portal. Is the Portal set to SSL? If so then you will need to publish the services with SSL capability too, otherwise layers wont show.

Are you able to share the service?

Another thing, try logging into ArcGIS Online Assistant, once you have logged in you will see that near the top it will ask "I want to..." Select "View an item in JSON" and select the web map that is giving us an issue. With this open, look for the layers that we want to show in the map in Collector. If they do not show in the JSON then the layers may not be saving properly in web map.

Re: Missing Layers

LeeBrinton — Tue, 06 Oct 2015 18:00:55 GMT

A simpler thing to check would also be the sharing options.

Make sure the web map and feature layer have the same sharing setting defined. It' possible the web map could be shared to a group that the feature layer hasn't been shared to.

This is also a really odd question, are you using a touch screen Windows 8 operating system? There was an issue where sharing in ArcGIS Online wouldn't propagate to all layers equally, from the web map to feature layers, when the user was on Win8 touch screen. I ran into this myself a few months ago... If the layers are not shared to the same level as the web map then that could be why we do not see the layers in Collector.

Re: Missing Layers

JadeFreeman — Tue, 06 Oct 2015 18:07:14 GMT

I'll definitely check that and looking at the json (hadn't thought of that). However, I'm adding the layers to the map directly ('Add from web') so I think they would inherit the same sharing as the map itself. Also, I just used the online assistant to change the service url's to the same service published on our older server and when I reload the map in Collector, everything works just fine.

Also, I'm logged into my portal in Collector with the same account I'm using to create the map but I'll double check the sharing anyway.

Oh, and no, testing on an iPhone 6.

Re: Missing Layers

JadeFreeman — Tue, 06 Oct 2015 18:42:17 GMT

So, the layers from the 10.3 server are being included in the json for the web map and I updated the sharing to no avail.

I am next going to try adding the layers to portal as items and then add to my map.

Re: Missing Layers

JadeFreeman — Tue, 06 Oct 2015 18:43:14 GMT

SSL are enabled for both the server and both ArcGIS Servers.

Re: Missing Layers

LeeBrinton — Tue, 06 Oct 2015 22:22:05 GMT

If that doesn't work for you it may be worth reaching out to Tech Support to see if someone can help you. Sorry I couldn't be of more use.

Re: Missing Layers

JadeFreeman — Wed, 07 Oct 2015 12:12:21 GMT

Thanks Lee, that’s probably the next step but I really appreciate you looking at this and offering suggestions. Thanks!

Re: Missing Layers

JadeFreeman — Sat, 24 Oct 2015 17:22:27 GMT

I was finally able to test on the Android version of Collector (10.3.4) and my editable feature services from my 10.3.1 ArcGIS Server work just fine. It appears this issue seems to be limited to the Collector for iOS (v10.3.5).

Is anyone else experiencing similar issues trying to use services from a 10.3.1 server with the iOS version of Collector?

Re: Missing Layers

LeeBrinton — Tue, 27 Oct 2015 15:34:59 GMT

Hi Jade,

I actually think this is a known bug specific to that version of iOS that was discovered right around the time of our conversation. I didn't put two and two together until you mentioned in this last message, so I will need to check with some folks here to see if that is the case. I will check back with more information as soon as I can, sorry about the inconvenience.

Stay tuned.

Re: Missing Layers

LeeBrinton — Tue, 27 Oct 2015 15:52:42 GMT

I just chatted with one of the Collector people and I don't think this is the bug I mentioned in my last reply. Did you have any luck reaching out to Support? I think they may need to chat with you on this to see the Server setup, iPad interactions, and possibly the ArcGIS Online settings. I wish I could be of more help here.