topic Re: Layer Not Loaded - Basemaps not working in ArcGIS Collector Questions https://community.esri.com/t5/arcgis-collector-questions/layer-not-loaded-basemaps-not-working/m-p/687267#M11732 <HTML><HEAD></HEAD><BODY><P>Today I also ran into this issue. What I did was to reset network setting in iPhone 5. After resetting, the issue is gone.&nbsp;&nbsp; Here is the help: <A href="http://www.att.com/esupport/article.jsp?sid=KB96827&amp;cv=820" style="line-height: 1.5;" title="http://www.att.com/esupport/article.jsp?sid=KB96827&amp;cv=820">Reset Network Settings using iPhone- AT&amp;T Wireless Support</A><SPAN style="line-height: 1.5;"> .</SPAN><SPAN style="line-height: 1.5;">But I still don't know how I can reproduce this issue. </SPAN></P></BODY></HTML> Thu, 03 Sep 2015 18:36:20 GMT MiaogengZhang 2015-09-03T18:36:20Z Layer Not Loaded - Basemaps not working https://community.esri.com/t5/arcgis-collector-questions/layer-not-loaded-basemaps-not-working/m-p/687266#M11731 <HTML><HEAD></HEAD><BODY><P>Sometimes the basemaps will not load and give me an error message </P><P></P><P>'Layer Not Loaded</P><P><SPAN>Unable to load layer "</SPAN><A class="jive-link-external-small" href="https://community.esri.com/external-link.jspa?url=http://services.arcgisonline.com/arcgis/...../MapServer" rel="nofollow" target="_blank">http://services.arcgisonline.com/arcgis/...../MapServer</A><SPAN>"</SPAN></P><P>from services.arcgisonline.com</P><P></P><P>A server with the specified hostname could not be found'</P><P></P><P>This is occurring on iPhone 6 devices using ArcGIS Collector with ArcGIS Online feature services.</P><P></P><P>Our front line staff need the base map as reference. These errors only push an unreliable view of the GIS on their end. </P></BODY></HTML> Tue, 14 Jul 2015 14:32:52 GMT https://community.esri.com/t5/arcgis-collector-questions/layer-not-loaded-basemaps-not-working/m-p/687266#M11731 AaronCraig2 2015-07-14T14:32:52Z Re: Layer Not Loaded - Basemaps not working https://community.esri.com/t5/arcgis-collector-questions/layer-not-loaded-basemaps-not-working/m-p/687267#M11732 <HTML><HEAD></HEAD><BODY><P>Today I also ran into this issue. What I did was to reset network setting in iPhone 5. After resetting, the issue is gone.&nbsp;&nbsp; Here is the help: <A href="http://www.att.com/esupport/article.jsp?sid=KB96827&amp;cv=820" style="line-height: 1.5;" title="http://www.att.com/esupport/article.jsp?sid=KB96827&amp;cv=820">Reset Network Settings using iPhone- AT&amp;T Wireless Support</A><SPAN style="line-height: 1.5;"> .</SPAN><SPAN style="line-height: 1.5;">But I still don't know how I can reproduce this issue. </SPAN></P></BODY></HTML> Thu, 03 Sep 2015 18:36:20 GMT https://community.esri.com/t5/arcgis-collector-questions/layer-not-loaded-basemaps-not-working/m-p/687267#M11732 MiaogengZhang 2015-09-03T18:36:20Z Re: Layer Not Loaded - Basemaps not working https://community.esri.com/t5/arcgis-collector-questions/layer-not-loaded-basemaps-not-working/m-p/687268#M11733 <HTML><HEAD></HEAD><BODY><P>Have you found a solution for this yet? I'm having the same issue now. </P></BODY></HTML> Fri, 20 Jan 2017 22:41:54 GMT https://community.esri.com/t5/arcgis-collector-questions/layer-not-loaded-basemaps-not-working/m-p/687268#M11733 KimSundeen1 2017-01-20T22:41:54Z