topic Syncing error with Offline Collector in ArcGIS Collector Questions https://community.esri.com/t5/arcgis-collector-questions/syncing-error-with-offline-collector/m-p/677627#M11654 <HTML><HEAD></HEAD><BODY><P>Hello,</P><P></P><P>Some users are getting a generic error when they try to sync their data It is a generic error with no details. Anyone know what the underlying issue may be, and how we can prevent this from happening?&nbsp;</P><P>Out data is being stored on our Portal and we are using Android devices</P><P></P><P><IMG __jive_id="366504" alt="Sync Error - An error occurred while synchronizing edits. See details - There are no details" class="image-1 jive-image j-img-original" src="https://community.esri.com/legacyfs/online/366504_CollectorError.png" style="width: 620px; height: 1103px;" /></P><P>arcgis collector*‌&nbsp;offline maps&nbsp;offline work&nbsp;offline data collection&nbsp;collector error&nbsp;collector</P></BODY></HTML> Thu, 10 Aug 2017 11:33:24 GMT KatelynPage1 2017-08-10T11:33:24Z Syncing error with Offline Collector https://community.esri.com/t5/arcgis-collector-questions/syncing-error-with-offline-collector/m-p/677627#M11654 <HTML><HEAD></HEAD><BODY><P>Hello,</P><P></P><P>Some users are getting a generic error when they try to sync their data It is a generic error with no details. Anyone know what the underlying issue may be, and how we can prevent this from happening?&nbsp;</P><P>Out data is being stored on our Portal and we are using Android devices</P><P></P><P><IMG __jive_id="366504" alt="Sync Error - An error occurred while synchronizing edits. See details - There are no details" class="image-1 jive-image j-img-original" src="https://community.esri.com/legacyfs/online/366504_CollectorError.png" style="width: 620px; height: 1103px;" /></P><P>arcgis collector*‌&nbsp;offline maps&nbsp;offline work&nbsp;offline data collection&nbsp;collector error&nbsp;collector</P></BODY></HTML> Thu, 10 Aug 2017 11:33:24 GMT https://community.esri.com/t5/arcgis-collector-questions/syncing-error-with-offline-collector/m-p/677627#M11654 KatelynPage1 2017-08-10T11:33:24Z Re: Syncing error with Offline Collector https://community.esri.com/t5/arcgis-collector-questions/syncing-error-with-offline-collector/m-p/677628#M11655 <HTML><HEAD></HEAD><BODY><P>Are you able to check the ArcGIS Server logs at verbose or debug and find any errors or messages around the time the users synced? If you are using data registered to a sql server, oracle, etc., is that data versioned or archived?</P><P></P><P>Do new maps download and sync successfully?</P></BODY></HTML> Thu, 10 Aug 2017 18:24:44 GMT https://community.esri.com/t5/arcgis-collector-questions/syncing-error-with-offline-collector/m-p/677628#M11655 Anonymous User 2017-08-10T18:24:44Z