topic Re: Sync doesn't sync? in ArcGIS Collector Questions

Sync doesn't sync?

Anonymous User — Wed, 21 Jan 2015 19:21:54 GMT

ArcGIS Server 10.3, ipad Air (iOS)

I have a service to which I can successfully add a new feature while disconnected. Then, with connectivity restored, I sync. The sync appears successful. But the new feature is not written to the database. A json query of the rest endpoint for its ID returns "no results," and the geometry is not present in the feature class.

Adding a feature to the same service while connected is successful. So it appears to be related to the sync.

How can I troubleshoot this?

Re: Sync doesn't sync?

MiaogengZhang — Thu, 22 Jan 2015 19:11:28 GMT

You might want to change server log setting to verbose or debug and get more details while sync

About specifying server log settings—Documentation | ArcGIS for Server

Also, you can use Fiddler to capture the whole sync traffic in your iOS device http://docs.telerik.com/fiddler/configure-fiddler/tasks/ConfigureForiOS

In those two ways, you might have interesting finding.

Re: Sync doesn't sync?

Anonymous User — Fri, 23 Jan 2015 00:09:22 GMT

The logs say it worked just fine. And the feature is still visible from the ipad. But the feature is not in the database.

Re: Sync doesn't sync?

MiaogengZhang — Fri, 23 Jan 2015 00:15:31 GMT

Could you see the feature in Portal webmap? Also, could you check if the new feature is within your download map extent?

Re: Sync doesn't sync?

Anonymous User — Fri, 23 Jan 2015 00:19:47 GMT

I don't have Portal. I do have an ArcGIS Online Organizational account, and no, the feature is not there. I also queried the REST endpoint, and the feature is not there. It does not exist in the database, it only appears on the ipad, in the downloaded extent. I even checked another web map, on the ipad, which uses the same feature service. It isn't there, either.